Front Desk Agent

JOB REQUIREMENTS: Description Front Desk Agent Location: Hilton Madison Monona Terrace \| Madison, WI Schedule: Full-Time Preferred \| Flexible Availability Including Weekends & Holidays Estimated Wage: \$16-\$18 Depending on ExperienceCreate Memorable Moments with a Career in Hospitality Are you energetic, outgoing, and passionate about delivering outstanding guest service? Join the team at Hilton Madison Monona Terrace, part of the Marcus Hotels & Resorts family, and be one of the first friendly faces our guests see when they arrive. We are currently seeking a Front Desk Clerk who thrives in a fast-paced, guest-focused environment. If you enjoy interacting with people, solving problems, and creating welcoming experiences, this may be the perfect role for you.What Will You Be Doing? As a Front Desk Clerk, you will be responsible for delivering prompt, courteous, and professional service while managing front desk operations. Key responsibilities include: * Greeting and welcoming guests upon arrival and departure * Checking guests in and out of rooms accurately and efficiently * Selecting appropriate room assignments based on guest needs * Responding to guest requests, questions, and concerns in person and by phone * Handling and documenting guest issues, escalating concerns to management as needed * Providing information about hotel amenities, outlets, services, and the local area * Answering phones promptly and professionally while accurately inputting information into computer systems * Maintaining cash handling accuracy, including responsibility for a personal house bank * Assisting with luggage storage when necessary * Remaining calm, alert, and professional during busy periods or emergency situations * Effectively working with internal and external customers, using patience, tact, and diplomacy * Performing additional duties or projects as assignedWhat Will You Bring to the Role? We are looking for a reliable, service-oriented individual who enjoys working with people. Our ideal candidate has: * Ability to stand and move throughout the front office while performing essential job functions * Strong communication skills, including the ability to read, write, and speak English clearly * Basic to moderate computer skills with the ability to accurately input and retrieve information * Strong attention to detail and problem-solving skills * Observational and visual ability to detect emergency situations * High school diploma or equivalent required * Previous hotel or front desk experience is a plus, but not required What is In It for You? Working at Hilton Madison Monona Terrace comes with more than just a great team-enjoy a wide range of perks and benefits, including: * A free, well-balanced meal every shift * Room discounts at Marcus Hotels & Resorts and Hilton-branded properties * Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing * Free... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/5AEF118709E649FB