CLIENT SERVICE ASSOCIATE

Position Summary The Client Service Associate supports the CEO by delivering timely, accurate, and professional service to clients and prospects. This role manages day-to-day client service requests, account administration, meeting preparation, follow-up activities, and coordination with custodians and internal teams. The associate helps maintain client records, supports advisor workflows, and contributes to an organized, responsive client experience. Success in this role requires attention to detail, sound judgment, strong communication skills, and the ability to manage multiple priorities in a regulated financial services environment. Essential Duties & Responsibilities

• Serve as a primary point of contact for routine client service requests, providing prompt, courteous follow-through and escalating matters to the financial advisor when appropriate.
• Coordinate with custodians and internal teams to prepare, process, and track forms for new accounts, transfers, distributions, contributions, beneficiary changes, and other service transactions.
• Prepare for client meetings by assembling reports and materials, updating client information, documenting follow-up items, and coordinating next steps.
• Support scheduling, client communications, onboarding, and periodic service activities while protecting confidential information.

Position Requirements

• Five or more years of client service, administrative, or operations experience; experience supporting a financial advisor or wealth management team is strongly preferred.
• Strong client-service orientation with professional written, verbal, and interpersonal communication skills.
• Excellent attention to detail and the ability to complete time-sensitive work accurately.
• Ability to organize competing priorities, track open items, and follow through with limited supervision.
• Proficiency with Microsoft Outlook, Word, and Excel and the ability to learn financial-services technology.
• Commitment to following established procedures and operating within a regulated environment.

Preferred Experience

• Experience in wealth management, registered investment advisory, brokerage, banking, or another financial-services environment.
• Experience with account opening, asset transfers, money movement, beneficiary changes, required minimum distributions, and other common client service transactions.
• Familiarity with custodian platforms, customer relationship management systems, document management tools, and financial planning or portfolio reporting software.
• Working knowledge of investment accounts, retirement accounts, and financial-services terminology.

Education

• Associate or bachelor’s degree in Business Administration, Finance, Economics, or a related field is preferred; comparable client service or financial-services experience may be considered.
• Relevant financial-services training, professional designations, or industry licenses are preferred when applicable.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions