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The ODP Group

Retail Assistant Store Manager

Gurnee, IL, United States
IL, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us create and nurture a vibrant sales culture, enhancing our store's visual and merchandising standards, freight, and logistics activities, and prioritizing unparalleled client satisfaction. The Assistant Manager will help lead a customer-centric environment, engage with the local community, all while fostering a positive culture aligned with the Office Depot 5C values of Caring, Committed, Creative, Collaborative, & Courageous. The Retail Assistant Store Manager will be a “Key Carrier” and considered a leader on duty. All Retail Assistant Store Manager’s must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition, Full-Time Assistant Manager positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities.

We believe that the Assistant Store Manager role is essential in driving our store's success through inspiring sales brilliance and exceptional service. The ideal Assistant Manager should be passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

Sales and Service Excellence:

Partner with the management team to drive memorable customer experiences and client satisfaction.
Ensure the execution of Office Depot selling techniques and sales training across the store.
Foster a sales-focused environment through assisting with the training and development of associates.
Act as a role model for delivering exceptional customer service and product expertise.

Operational Efficiency:

Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

Leadership and Team Development:

Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Regularly exercises independent judgment when providing input to the General Manager on assessing store associates' performance, certification(s), and competencies.
Other responsibilities as deemed necessary

External Key Carrier Responsibilities:

Maintain the safety and security of the building and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
As a leader in the store, ensure regular loss prevention compliance.
Fulfill responsibilities associated with External Key Carrier designation

Education & Experience:

High school diploma or equivalent required; Bachelor’s preferred in Business, Marketing, Retail, or related field preferred
1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred
Basic computer skills; able to use job-related technology and systems

Skills & Competencies

Advanced selling skills and strong customer focus
Proven leadership: able to lead, coach, motivate, and manage conflict
Strong problem-solving, time management, and ability to plan, prioritize, and execute
Excellent verbal and written communication; effective collaborator and team player
Demonstrates business acumen, accountability, and drive for results; makes sound decisions
Positive, engaging, action-oriented, adaptable, and passionate about our brand, products, services, and solutions

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.

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More about this job

Skills

Opening and closing procedures
Sales
Training and development
Customer service
Merchandising
Process improvement
Coaching
Business model
Alarm systems
Cash handling
Loss prevention
Regulatory compliance
Computer skills
Leadership
Problem solving
Time management
Communication skills
Adaptability

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