Jobs in the United States

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Added 3 mins ago
MA
Field Sales Representative - Seattle, WA
Mark Anthony Brands Inc.
Seattle, WA
- $65,000 to $72,000 USD / year
Execute all aspects of sales plan with wholesaler network. Execute brand plans and programming by working with District Manager level influencers at their distributors.
Added 6 mins ago
Customer Success Manager
Commify
Remote, United States
We are seeking a skilled and motivated Customer Success Manager to join our dynamic team and help drive customer satisfaction and business growth.
Added 7 mins ago
B2B Lead Fulfillment Associate
ShipBob, Inc.
North Aurora, IL
…employee’s success in their career. This role reports to the Area Manager. The backup for this role is the Area Manager, Fulfillment…
Added 7 mins ago
IT SECURITY LEAD ANALYST
All Kingspan and Affiliate Companies
Deland, FL
The successful candidate will work closely with the IT security manager to ensure that Kingspan’s digital and physical assets are protected from unauthorized access. This includes leading…
Added 10 mins ago
Team Lead-109010
ESA Management, LLC
Bel Air, MD
The Team Lead ("TL") position assists the General Manager ("GM") in managing the hotel operations on a day-to-day basis to ensure optimum performance and continual improvement in the Key…
Added 12 mins ago
Six Sigma Black Belt - Jackson Area
The Pivot Group Network
Jackson · Jackson, MI
Black Belt certification from a recognized program.
Added 12 mins ago
Six Sigma Black Belt - Livonia Area
The Pivot Group Network
Livonia · Livonia, MI
Black Belt certification from a recognized program.
Added 12 mins ago
W
Shift Lead
Walgreens
SHEBOYGAN, WI
- $17.5 to $22.5 USD / hour
Attends training and completes PPLs requested by Manager.
Added 12 mins ago
W
Shift Lead
Walgreens
BRENTWOOD, TN
- $17.5 to $22.5 USD / hour
Attends training and completes PPLs requested by Manager.
Added 12 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
YOUNGSTOWN, OH
- $17 to $23.25 USD / hour
Walgreens is proud to invest & champion an “earn while you learn” Pharmacy Technician Training Program recognized by ASHP & Department of Labor. This apprenticeship program gives you an…
Added 12 mins ago
W
Shift Lead
Walgreens
HOLLY SPRINGS, NC
- $17.5 to $22.5 USD / hour
Attends training and completes PPLs requested by Manager.
Added 12 mins ago
W
Shift Lead
Walgreens
BAKERSFIELD, CA
- $18.5 to $23.5 USD / hour
Attends training and completes PPLs requested by Manager.
Added 13 mins ago
10749 Inside Sales
Sally
Phoenix, AZ
…the advisor on our customer’s journey. It takes knowledge and training – which Sally Beauty will go above and beyond to provide. You bring your passion and personality – we will do the…
Added 13 mins ago
10749 Inside Sales
Sally
Phoenix, AZ
…the advisor on our customer’s journey. It takes knowledge and training – which Sally Beauty will go above and beyond to provide. You bring your passion and personality – we will do the…
Added 20 mins ago
IT SECURITY LEAD ANALYST
Kingspan Insulated Panels - Open
Deland, FL
The successful candidate will work closely with the IT security manager to ensure that Kingspan’s digital and physical assets are protected from unauthorized access. This includes leading…
Added 21 mins ago
FF
Part-Time Sales Lead - Famous Footwear
Famous Footwear
MESA, AZ
- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 23 mins ago
MO
Key carrier
Marshalls of MA
Hyattsville, MD
- $17.75 to $18.25 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 26 mins ago
FINANCIAL MANAGER (Title 5)
Army National Guard Units
Camp J T Robinson, AR
Added 26 mins ago
Construction Design Manager Talent Community
CLMI Group, LLC
Los Angeles, CA
…not have a current opening, we invite you to join our Design Manager talent community and be considered for future opportunities that align with your expertise. We value ambition,…
Added 26 mins ago
Project Manager - Multifamily Development
CLMI Group, LLC
Los Angeles, CA
The Project Manager – Multifamily Development (Design & Construction) is responsible for leading the design and construction delivery of assigned multifamily residential projects from…
Added 29 mins ago
Shift leader
Einstein Noah Restaurant Group, Inc.
Kissimmee, FL
Our Shift Leaders collaborate directly with the General Manager to help motivate the team to deliver a great guest experience. We empower Shift Leaders to take charge and set the morale and…
Added 29 mins ago
Unassigned General Manager
Einstein Noah Restaurant Group, Inc.
Overland Park, KS
We are looking for a General Manager to join our team!
Added 30 mins ago
HL
Retail Key Carrier
Homegoods LLC
Sandy, UT
- $15.5 to $16 USD / hour
Acts as Manager on Duty adhering to company policy and procedure
Added 31 mins ago
A
Part Sales Manager – Full Time
AutoZone
Louisville, KY
- Full-time
Leadership – Assist the Store Manager in supervising, training, and developing high-performing employees, fostering a motivated and engaged team.
Added 32 mins ago
CR
Sales Manager (Part Time)
Carter's Retail Inc.
Hagerstown, MD
- $18.25 to $22.25 USD / hour
- Part-time
As a Part Time Sales Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, the first to introduce our new baby essentials,…

The Nielsen Company

Zendesk Knowledge Program Manager, Customer Support

Remote, United States

$102,520 to $190,300 USD / year

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Job details

Pay: $102,520 to $190,300 USD / year
Experience: 3–5 years of relevant experience in knowledge management, KCS, customer support, program management, or a related discipline.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Knowledge Program Manager is responsible for building and leading Nielsen Customer Support’s knowledge program, with a primary focus on ensuring customers can find accurate, relevant, high-quality content when they need help. This role owns the quality, governance, coverage, and effectiveness of Customer Support knowledge across both customer-facing and internal channels. As Nielsen’s KCS expert, you will establish the standards, workflows, and measures that determine how knowledge is created, reviewed, published, improved, and retired. This is a highly hands-on builder role. You will work directly with support leaders and associates to strengthen KCS practices, identify knowledge gaps, inspect and improve content, develop templates and standards, and continuously raise the maturity of the program. You will also partner closely with the Help Center Product Manager, owning the content that powers the self-service experience while they own the platform and digital experience through which it is delivered.

Responsibilities

Customer Knowledge & Self-Service:

Own the customer-facing knowledge program: Establish the strategy, governance, standards, and priorities for Customer Support content available to customers.
Drive self-service success: Ensure customers have the right content available to resolve common needs independently. Identify and prioritize gaps using customer demand, search behavior, support cases, feedback, and other signals.
Own content quality and publishing standards: Serve as the final authority for Customer Support content published to customers, ensuring it is accurate, relevant, clear, usable, and ready for publication.
Measure and improve content effectiveness: Define measures for content quality, coverage, findability, usefulness, and self-service success, and use those insights to drive continuous improvement.
Partner closely with the Help Center Product Manager: Own the content that powers the Help Center while partnering on information architecture, search, customer journeys, analytics, and self-service performance. The Knowledge Program Manager owns the content; the Product Manager owns the platform and digital experience.

KCS, Internal Knowledge & Program Maturity:

Build and mature Nielsen’s KCS practice: Establish KCS workflows, governance, roles, measures, and operating practices, and embed them into the day-to-day work of Customer Support.
Coach and enable teams: Work hands-on with leaders, associates, and subject-matter experts to improve knowledge creation and reuse through training, workshops, content reviews, editing, templates, and ongoing coaching.
Maintain high-quality internal knowledge: Ensure internal SOPs, procedures, and support knowledge are accurate, easy to use, and enable associates to serve customers consistently and efficiently.
Drive adoption and continuous improvement: Measure KCS adoption and program health, identify opportunities for improvement, and translate data and feedback into concrete actions.
Serve as Nielsen’s KCS expert: Advocate for KCS methodology, provide expert guidance across the organization, and help build broader knowledge-management capability and maturity.

Qualifications

KCS certification required, such as KCS v6 Practices, KCS v6 Trainer, or another recognized KCS certification.
Proven practical experience implementing, leading, or maturing a KCS program in a customer support environment.
Deep understanding of KCS principles, workflows, governance, and measures.
Strong customer orientation and excellent editorial judgment, with the ability to assess and improve support content for clarity, quality, accuracy, and usability.
Experience establishing content governance, quality standards, publishing processes, and content lifecycle practices.
Experience measuring knowledge effectiveness and customer self-service outcomes.
Strong coaching, training, facilitation, communication, and change-management skills.
Experience with knowledge-management, CRM, and support platforms such as Zendesk and Salesforce.
Strong analytical skills and the ability to turn data and feedback into actionable improvements.
3–5 years of relevant experience in knowledge management, KCS, customer support, program management, or a related discipline.

Additional Information

Enabling your best to power a better media future. Holistic Rewards: We are committed to an inclusive benefits package that supports our employees and their families. This includes comprehensive health and wellness plans, a 401(k) with a Nielsen company match, and a generous paid time off policy. Depending on the role, additional benefits may include a company-provided vehicle and/or discretionary incentive/bonus eligibility. Compensation Transparency: The posted base salary range is a reasonable estimate that may be adjusted based on the final work location of the selected employee. Individual pay within the range is determined by factors such as experience, training, geography, certifications, and business needs. Beyond base salary, this role may be eligible for bonuses, equity, or other incentives.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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