Jobs in the United States

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Added just now
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Project Manager, Wireless Site Development/Site Acquisition
TEKsystems
Las Vegas, NV
- $55 to $75 USD / hour
Project Manager/Site Acqusition - Wireless Infrastructure Deployment
Added just now
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Engagement Manager (Remote-Data Center Exp.)
TEKsystems
Richardson, TX
- $80,000 to $120,000 USD / year
DescriptionThink of TEKsystems Global Services (TGS) as the growth solution for enterprises today. We unleash growth through technology, strategy, design, execution, and operations with a…
Added 9 mins ago
Project/Program Manager
Insight Global
Auburn Hills, MI
Insight Global is seeking an experienced IT Program Manager to support a large-scale, global IT transformation for one of our clients. This individual will own the execution of a multi-year…
Added 9 mins ago
Hardware Architecture Manager
Ford Motor Company
Dearborn, MI
The Global Chassis Architecture Manager (Leadership Level 4) leads the global department that defines early underbody architecture, with enhanced focus on suspension, steering, brakes, and…
Added 9 mins ago
Supply Chain Manager
KLATencor Corporation
Ann Arbor, MI
…technology. Group/DivisionKLA has manufacturing sites worldwide. The Global Operations (GOPS) team, comprised of Manufacturing, Supply Chain Management, Manufacturing Engineering,…
Added 10 mins ago
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Senior Product Marketing Manager, Field
Akamai Technologies, Inc.
Lansing, MI
- $132,100 to $237,900 USD / year
As a Senior Product Marketing Manager, Field, you will be the key connection between Akamai Cloud Product Marketing and our global sales organization. You will work closely with sales…
Added 10 mins ago
Product Mgr II
RELX INC
Lansing, MI
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 12 mins ago
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Senior Customer Success Manager
Deputy
Remote, United States
- $84,000 to $115,500 USD / year
As a Senior Customer Success Manager (Senior CSM) at Deputy, you are the trusted strategic partner and customer advocate for a dedicated portfolio of high-value Mid-Market and Enterprise…
Added 13 mins ago
Senior Manager, Digital Distribution
Sony Interactive Entertainment (SIE)
San Mateo, CA
Drive collaboration between internal teams, including Global Partner and Developer Relations, Marketing, Store Operations, and Data Analytics - to ensure seamless execution of monetization…
Added 24 mins ago
Intern – Ranken Lab Technician
Panasonic
Bridgeton, MO
For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment - delivering solutions that meet the demands of the modern food retailing industry.…
Added 24 mins ago
Financial Strategist
Panasonic
De Soto, KS
…Financial Planning and Analysis (FP&A) and Financial Reporting on a global scale. This role is responsible for understanding, interpreting, and predicting all financial activities within…
Added 36 mins ago
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Supplier Quality Specialist - Propulsion (R6585)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex…
Added 36 mins ago
SA
Supplier Quality Specialist - PCBA (R6587)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex…
Added 36 mins ago
SA
Supplier Quality Specialist - Machining (R6584)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex…
Added 36 mins ago
SA
Supplier Quality Specialist - Harnessing (R6588)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex…
Added 36 mins ago
SA
Supplier Quality Specialist - Composites (R6586)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…engineering, customer, regulatory, and quality requirements. You will partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex…
Added 51 mins ago
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Associate Project Manager (entry level)
Capgemini
New York, NY, NY
- $79,750 to $210,250 USD / year
We are seeking an Associate Project Manager to support a large-scale warehouse modernization and technology transformation program. This role will assist senior project leadership in…
Added 57 mins ago
Test Manager (SAP S/4HANA Transformation)
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Test Manager (SAP S/4HANA Transformation) based in the…
Added 57 mins ago
Director of Commercial Services
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director of Commercial Services based in the United States.
Added 57 mins ago
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Customer Success Manager | Manufacturing, ERP
Jobgether
Remote, United States
- $125,000 to $140,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager | Manufacturing, ERP based in the…
Added 1 hour ago
Quality Manager
nVent
Bangalore, IN
The QA Manager is responsible for leading the plant Quality Assurance function across Customer Quality, ISO/QMS, Incoming Quality, Manufacturing Process Quality, and Testing. The role…
Added 1 hour ago
Sales Operations Coordinator
Fidus Systems
Remote, United States
Partner with local Business Manager(s) to maintain up-to-date information for accounts and clients while assisting them in managing ongoing and upcoming opportunities;
Added 1 hour ago
Facility Manager
Advatix, Inc.
South Bend, IN
HRforGrowth® is engaged as the exclusive talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer…
Added 1 hour ago
Continuous Improvement & Quality Assurance Manager (Michigan City, Indiana (IN), US, 46360)
SPX
Michigan City, IN
…employees to support them in their continued development. We're a global company with problem solvers, collaborators, and innovators, and our businesses build solutions that impact the…
Added 1 hour ago
Supply Chain Product Manager, New Product Introductions
Amazon Data Services, Inc.
Austin, TX
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…

The Nielsen Company

Zendesk Knowledge Program Manager, Customer Support

Remote, United States

$102,520 to $190,300 USD / year

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Job details

Pay: $102,520 to $190,300 USD / year
Experience: 3–5 years of relevant experience in knowledge management, KCS, customer support, program management, or a related discipline.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Job Description

The Knowledge Program Manager is responsible for building and leading Nielsen Customer Support’s knowledge program, with a primary focus on ensuring customers can find accurate, relevant, high-quality content when they need help. This role owns the quality, governance, coverage, and effectiveness of Customer Support knowledge across both customer-facing and internal channels. As Nielsen’s KCS expert, you will establish the standards, workflows, and measures that determine how knowledge is created, reviewed, published, improved, and retired. This is a highly hands-on builder role. You will work directly with support leaders and associates to strengthen KCS practices, identify knowledge gaps, inspect and improve content, develop templates and standards, and continuously raise the maturity of the program. You will also partner closely with the Help Center Product Manager, owning the content that powers the self-service experience while they own the platform and digital experience through which it is delivered.

Responsibilities

Customer Knowledge & Self-Service:

Own the customer-facing knowledge program: Establish the strategy, governance, standards, and priorities for Customer Support content available to customers.
Drive self-service success: Ensure customers have the right content available to resolve common needs independently. Identify and prioritize gaps using customer demand, search behavior, support cases, feedback, and other signals.
Own content quality and publishing standards: Serve as the final authority for Customer Support content published to customers, ensuring it is accurate, relevant, clear, usable, and ready for publication.
Measure and improve content effectiveness: Define measures for content quality, coverage, findability, usefulness, and self-service success, and use those insights to drive continuous improvement.
Partner closely with the Help Center Product Manager: Own the content that powers the Help Center while partnering on information architecture, search, customer journeys, analytics, and self-service performance. The Knowledge Program Manager owns the content; the Product Manager owns the platform and digital experience.

KCS, Internal Knowledge & Program Maturity:

Build and mature Nielsen’s KCS practice: Establish KCS workflows, governance, roles, measures, and operating practices, and embed them into the day-to-day work of Customer Support.
Coach and enable teams: Work hands-on with leaders, associates, and subject-matter experts to improve knowledge creation and reuse through training, workshops, content reviews, editing, templates, and ongoing coaching.
Maintain high-quality internal knowledge: Ensure internal SOPs, procedures, and support knowledge are accurate, easy to use, and enable associates to serve customers consistently and efficiently.
Drive adoption and continuous improvement: Measure KCS adoption and program health, identify opportunities for improvement, and translate data and feedback into concrete actions.
Serve as Nielsen’s KCS expert: Advocate for KCS methodology, provide expert guidance across the organization, and help build broader knowledge-management capability and maturity.

Qualifications

KCS certification required, such as KCS v6 Practices, KCS v6 Trainer, or another recognized KCS certification.
Proven practical experience implementing, leading, or maturing a KCS program in a customer support environment.
Deep understanding of KCS principles, workflows, governance, and measures.
Strong customer orientation and excellent editorial judgment, with the ability to assess and improve support content for clarity, quality, accuracy, and usability.
Experience establishing content governance, quality standards, publishing processes, and content lifecycle practices.
Experience measuring knowledge effectiveness and customer self-service outcomes.
Strong coaching, training, facilitation, communication, and change-management skills.
Experience with knowledge-management, CRM, and support platforms such as Zendesk and Salesforce.
Strong analytical skills and the ability to turn data and feedback into actionable improvements.
3–5 years of relevant experience in knowledge management, KCS, customer support, program management, or a related discipline.

Additional Information

Enabling your best to power a better media future. Holistic Rewards: We are committed to an inclusive benefits package that supports our employees and their families. This includes comprehensive health and wellness plans, a 401(k) with a Nielsen company match, and a generous paid time off policy. Depending on the role, additional benefits may include a company-provided vehicle and/or discretionary incentive/bonus eligibility. Compensation Transparency: The posted base salary range is a reasonable estimate that may be adjusted based on the final work location of the selected employee. Individual pay within the range is determined by factors such as experience, training, geography, certifications, and business needs. Beyond base salary, this role may be eligible for bonuses, equity, or other incentives.

Nielsen makes hiring decisions without regard to disability status, protected veteran status, or membership in any other protected class.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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