Night Auditor

The Night Auditor is responsible for computing, recording, and verifying numerical data for use in maintaining accounting records. The Night Auditor is directly responsible for the prompt and efficient balancing of the day's transactions of the entire hotel and F&B outlets, check-in, and check-out of guests and for meeting many other guests’ needs during their stay. Additionally, The Night Auditor is responsible for the smooth operation of the Front Office, hotel, and the staff during the overnight shift hours. The Night Auditor institutes and monitors service and/or product upgrades to maintain the company’s competitive edge.

ESSENTIAL DUTIES AND KEY RESPONSIBILITIES:

• Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous, and enthusiastic manner while registering guest information and settling guest accounts for the hotel.
• Resolves or refers to Managements all guest concerns, complaints, or suggestions in a continuous effort to provide superior guest service.

General Duties:

• Audit hotel paperwork to ensure the day is balanced.
• Post room charges and taxes to guest accounts.
• Verifies all accounts posting and balances.
• Runs preliminary reports.
• Settle guest accounts with ability to make good business decision regarding discounts.
• Provide guests with information on local attractions.
• Provide information and explain I Prefer program.
• Maintain a good attendance record.

Daily Duties:

• Oversee daily operational issues.
• Processes no shows and close of day.
• Register arriving guests.
• Remains current on room rates, room availability and emergency procedures.
• Assists guests with luggage and amenities as needed.
• Ensures management is aware of guest special request or needs.
• Ensure guests’ profiles are properly noted in the Property Management System for action by the appropriate hotel department prior to check-in.

MINIMUM REQUIREMENTS & QUALIFICATIONS:

Minimum Hiring Requirements:

• Must have completed High School or GED Diploma
• Previous front desk experience, preferably in a luxury hotel.
• Accounting, Front Desk, Reservations, PBX, Bell Staff and Valet training or previous experience required.
• Knowledge of Opera and Micros is a plus.
• Ability to work effectively under time constraints and deadlines.
• Good communication skills, both verbal and written.
• Must have an operational knowledge of Excel.
• Service oriented.
• Must be able to work holidays and weekends.
• Ability to always project a professional manner.
• Ability to stay calm in difficult situations.
• Strong business communication skills.
• Ability to maintain a good attendance record.
• Must have a professional attitude when dealing with high-end customers.
• Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.
• Ability to meet deadlines and work well under pressure.
• Able to apply theory into practice and make improvements to the operations.
• Good organization and administration skills.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms.
• Proficiency in effectively presenting information and responding to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German is a plus.

Physical Requirements:

• While performing the duties of this job, the associate is regularly required to sit for long periods of time, stand, walk; full dexterity in use hands to touch, handle, or feel; reach with hands and arms; talk or hear.
• The employee must occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

We value our team members and are proud to offer a comprehensive benefits package, including:

• 401(k) Retirement plan with a match
• Medical, Dental, and Vision insurance plans
• Complimentary parking
• Complimentary meals daily
• Vacation time
• Life insurance
• Paid time off
• Career growth and development opportunities