Description The Lynde Company is a St. Paul, Minnesota–based chemical distribution company specializing in pool and water treatment supplies. With a strong focus on reliability and customer service, the company provides high-quality chemicals and solutions to commercial and residential customers. The Lynde Company is known for its industry expertise and commitment to safe, efficient product handling and delivery. By building long-term partnerships, they support customers in maintaining clean, safe, and well-balanced water systems.
Role Overview The Customer Service Representative I (CSR I) is responsible for delivering a consistent, high-quality customer experience through order processing, customer support, and coordination with internal teams. This position serves as a primary point of contact for customers, supporting order fulfillment, resolving issues, and contributing to customer satisfaction and profitable growth.
Key responsibilities include:
- Process customer orders accurately and efficiently across multiple order channels in real time
- Serve as a primary point of contact for customers, providing timely information on orders, pricing, products, and delivery
- Coordinate with Operations, Sales, and Purchasing to support order fulfillment and issue resolution
- Identify customer needs and recommend appropriate products, order adjustments, or promotions within established guidelines
- Track and resolve order exceptions, backorders, and delivery deviations while keeping customers informed
- Build and maintain positive customer relationships through professional, responsive communication
- Maintain accurate and up-to-date customer account information
- Assist with basic sales support activities, including identifying cross-sell or upsell opportunities
- Complete administrative tasks, documentation, and reporting accurately and on time
- Follow all safety, regulatory, and operational policies and procedures
Requirements
- High school diploma required; bachelor’s degree or equivalent experience preferred
- 2+ years of experience in Customer Service, supporting customers face to face
- Preferred experience in chemical distribution, specifically in pool and spa supplies
- Strong verbal and written communication and active listening skills
- Ability to prioritize, multitask, and work effectively in a fast-paced environment
- Customer-focused mindset with basic problem-solving skills
- Comfortable using computers, keyboards, and standard business software (e.g., Microsoft Office)
- Basic math skills related to pricing and quantity calculations
- Ability to work independently and collaboratively within a team
- Willingness to learn Lynde products, services, and industry fundamentals
- Ability to sit for extended periods and, depending on location, lift up to 50 lbs
- Willingness to work in environments that may include warehouse settings, temperature variation, and potential exposure to hazardous substances
Why The Lynde Company? At The Lynde Company, we believe our people are our competitive advantage. We’re committed to building a collaborative, inclusive workplace where team members are supported, challenged, and encouraged to grow. Our employees play a critical role in delivering value to our customers, strengthening industry partnerships, and driving meaningful impact across the markets we serve. We offer opportunities to build long-term careers, develop professionally, and contribute to a team that values integrity, accountability, and continuous improvement.
Pay Transparency The Lynde Company is committed to fair and transparent compensation practices. Compensation for this role is based on a variety of factors, including but not limited to experience, skills, geographic location, and internal equity. Actual pay may vary and will be discussed during the hiring process. In addition to base compensation, The Lynde Company offers a comprehensive benefits package, which may include medical, dental, vision, retirement savings, paid time off, and other employee programs.