Archived listing. The details below describe a past opening.
Location: Hybrid in Lawrence, MA (Tuesday-Thursday onsite, Monday & Friday remote)
Job Type: Up to 1 year contract
Hiring Timeline: Contract starts December 17
Company: Our partner is a well-established organization focused on retail products and consumer experiences. The team is investing in modern retail technology and AI-driven software testing to improve the quality and reliability of its retail systems. The partner organization's name will be disclosed during the interview process. This is a contract position through LaunchCode working with a partner organization. The partner organization's name will be disclosed during the interview process. This is not a direct LaunchCode employment opportunity.
Contract Details: This is an initial one-year contract opportunity. Strong performers may be encouraged to apply for full-time positions as they become available. If a full-time opportunity is not immediately available, there may be an opportunity to extend the contract while awaiting an opening.
Our partner is seeking a Retail Technology Quality Analyst who understands how retail systems support real business operations and is excited to apply that knowledge to AI-driven software testing. This role will primarily focus on testing point-of-sale (POS) systems, including established and newer retail POS platforms. Testing may also involve connected applications supporting inventory, merchandising, sales auditing, and retail analytics. The focus is on business-journey testing rather than checking individual screens - ensuring that critical store selling, payment, returns, inventory, reconciliation, and operational handoffs work correctly across the broader retail technology ecosystem.
If you’re energized by retail operations, business-process testing, emerging technology, and AI, this is an opportunity to help shape the future of retail systems.
Key Responsibilities:
- Serve as a primary tester for POS systems, validating store selling, payment, returns, exchanges, discounts, tax calculations, receipts, and end-of-day workflows.
- Execute business-journey testing across connected retail applications, sales auditing, merchandising, retail analytics, and payment platforms, while keeping POS quality as the primary day-to-day responsibility.
- Test retail operations workflows, including sales transactions, returns, exchanges, tender types, promotions, loyalty interactions, tax behavior, receipts, inventory updates, and downstream impacts across store, ERP, finance, fulfillment, and reporting processes.
- Collaborate with Quality Engineers, Product Owners, business stakeholders, and vendor partners to execute process-based testing across store operations, ERP, inventory, finance, fulfillment, and reporting platforms.
- Use AI tools to accelerate test design, exploratory testing, defect analysis, documentation, and test reporting.
- Learn and apply modern test automation tools and scripting languages to support test execution and reporting.
- Configure and troubleshoot retail hardware setups, including POS terminals, scanners, printers, mobile devices, and payment systems.
- Participate in Agile ceremonies and contribute to quality discussions within a Scaled Agile Framework (SAFe) environment.
- Act as a retail subject matter expert, bringing frontline and back-office retail operations insights into testing to ensure software meets the needs of store associates, retail operations teams, inventory and fulfillment teams, finance and reconciliation teams, and customers.
Qualifications:
- 3+ years of experience working in a retail store environment, preferably in a role involving technology, operations, or omnichannel workflows
- Familiarity with retail back-office processes such as inventory management, receiving, transfers, fulfillment, reconciliation, merchandising updates, reporting, or exception handling.
- Ability to think like an end user, identify edge cases, document defects clearly, and communicate risks to technical and non-technical partners.
- Technically curious and comfortable working with retail hardware, mobile devices, and connected peripherals.
- Basic scripting experience, such as PowerShell, Python, or shell scripting; VBScript experience is a plus.
- Interest in AI and emerging retail technologies, with a desire to learn and apply AI tools to testing and quality assurance.
- Strong communication and collaboration skills, especially when working with cross-functional teams.
- Experience using or testing POS, retail store operations, payment, inventory management, or ERP-connected systems is highly desirable.
- Bonus: Exposure to robotic arm testing or automation hardware used in retail or logistics environments.