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Customer Experience Manager
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…cross-functional teams, you will drive operational efficiency, support business transformation efforts, and maintain financial accuracy. Your ability to identify growth opportunities and…
Added 1 min ago
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Director, Compliance & Property Management
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- $146,300 to $306,400 USD / year
Lead building administration functions supporting day-to-day administrative operations, office and site-support coordination, visitor and service support processes, documentation flow, and…
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Information Technology Analyst 2
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…recovery court. Whether it be in a courtroom, an administrative office, a courthouse training room, an IT office or in the field, our Judiciary workforce is improving the lives of countless…
Added 2 mins ago
Home Health Physical Therapist Assistant-Per Diem
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…variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan,…
Added 2 mins ago
Home Health Physical Therapist Assistant-Per Diem
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…variable schedule and per diem associates which are designed to support whole-person well-being. Among these benefits, Humana provides paid time off, 401(k) retirement savings plan,…
Added 3 mins ago
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Head of Impact Assurance, Managing Director
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- $170,000 to $252,500 USD / year
…for clients, employees and shareholders. Transformation is business-led and enterprise-enabled, with the Transformation Management Office providing enterprise coordination, governance,…
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Transformation Director, Managing Director
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- $170,000 to $252,500 USD / year
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Front Office Assistant
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- $18.5 USD / hour
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IPDES Compliance Officer - Analyst 3
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- $32 to $34.5 USD / hour
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Partner Program Operation Specialist
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The Partner Program Operations Specialist owns, coordinates, and supports projects and operational activities across the Finance Department. This role helps improve efficiency for Finance…
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ECAC Student Staff Assistant (Open to Work-Study), Cockrell School of Engineering
The University of Texas at Austin
United States
- $14 USD / hour
This position is a great opportunity for students interested in gaining professional experience in customer service, office administration, event support, marketing, and career services.
Added 6 mins ago
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EverCommerce - Talent Acquisition Operations Manager (US-Remote)
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- $130,000 to $150,000 USD / year
Partner with the TA Director to align team capacity, priorities, and operational support with hiring goals and business needs.
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Child Care Policy Specialist
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The Administration for Children and Families, Office of Child Care (OCC), is looking for a Child Care Policy Specialist to join its team. OCC administers child care funding to states,…
Added 6 mins ago
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Experience creating and maintaining technical documentation, process guides, and user support materials.
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Coordinate application processes, communications, timelines, student support activities, and program implementation
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Management Intern, Experiential Learning Programs
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- $21.2 to $24.5 USD / hour
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Specimen Processor (Overnight Shift)
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We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of…
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Laboratory Assistant
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Executive Director, Marketing
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Research Associate II
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If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My…

The Kroger Co.

STR MGMT/e-COMMERCE SUPERVISOR

Knoxville, TN, United States

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Job details

Apply by: Nov 18, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Manage the overall day-to-day operations of the store's e-Commerce department to achieve desired sales objectives, goals and budgets. Responsible for staffing the department and developing associates to achieve desire results. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Ensure that the store e-Commerce department meets/exceeds customer expectations for ease of shopping, variety, freshness and cleanliness
Interview, select and hire candidates to staff the on-line shopping department
Meet the demands of product flow and create schedules according to guidelines
Develop associates to meet the productivity standards and certify associates once they meet or exceed goals
Confirm that associates are following local, state, and federal laws in addition to all food safety procedures and company guidelines
Train associates on all functions and duties of the order selector and customer attendant roles
Lead team in the planning, implementation and execution of e-Commerce’s initiatives
Achieve/exceed weekly, period, annual sales, wage budgets, and other targeted goals including customer satisfaction leading to repeat sales
Assist in the analysis and response to the competitive landscape
Ensure orders are filled with products requested or comparable substitute in a timely and effective manner
Execute best practices to determine appropriate substitutions in the event of an out of stock
Follow processes for streamlining collection of orders, products, checkouts and delivery
Report inventory issues such as out of stock items to department heads in a timely manner
Troubleshoot equipment and devices for e-Commence department
Provide feedback to store management team, district manager, field specialist, coordinators and division e-Commerce manager on the effectiveness of operational plans/programs
Report all issues with item shelf allocation to division KOMPASS team
Monitor and control expenses for the department
Ensure preventative maintenance is being performed on all equipment in the department
Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

High School Diploma or GED
Any proven supervisory experience
Any prior experience in the selection and hiring process
Strong organization skills
Must be able to lift up to 25 pounds frequently and up to 50 pounds several throughout the day
Must be able to stand for extended periods of time and/or walk constantly
Ability to stoop, kneel, or crouch several times per hour
Proficient in Microsoft Office
Excellent oral/written communication skills
Strong leadership skills

DESIRED

Bachelor's Degree
Any experience with and knowledge of Point of Sale (POS)

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Kroger family!

What you’ll receive from us:

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
Valuable associate discounts on purchases, including food, travel, technology and so much more.
Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!

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More about this job

Skills

Food safety principles
Sales
Customer service
Troubleshoot
Control of expenses
Heavy lifting
Microsoft Office
Communication skills
Leadership
Point of sale
Scheduling
Counselling
Coaching

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