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The Joint Chiropractic

Front Desk Coordinator

Reno, NV, United States

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Job details

Apply by: Feb 2, 2027
Posting language: English
Posted: Nov 4, 2026

Original job description

Front Desk Coordinator

Joint Ventures LLC – The Joint Chiropractic Job Summary The Front Desk Coordinator plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming, efficient, and patient-centered environment while supporting clinic goals, team collaboration, and overall business growth. The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping others through wellness care.

Key Responsibilities

Patient Experience & Front Desk Operations

Greet all members and patients with a warm, professional, and engaging demeanor
Manage patient check-in/check-out processes efficiently using clinic systems (e.g., POS, Carbon)
Maintain smooth patient flow to support both new patients and established visits
Answer phones, schedule appointments, and assist with patient inquiries
Assist patients with completing required forms and onboarding processes
Ensure all patient interactions reflect a high level of service and professionalism

Sales & Membership Growth

Confidently present and sell Wellness Plans, packages, and promotions
Educate patients on the benefits of chiropractic care and ongoing wellness
Re-engage inactive members and support retention efforts
Meet or exceed individual and clinic sales goals
Accurately apply promotions and ensure compliance with company policies
Maintain strong product and promotion knowledge at all times

Clinic Operations & Compliance

Perform daily operational tasks including:
Transaction processing and account management
Inventory monitoring and ordering processes
Maintaining Digital Blue Book accuracy (cash handling, daily logs, etc.)
Ensure clinic cleanliness, organization, and readiness at all times
Follow all company policies, procedures, and compliance standards
Communicate patient concerns, feedback, or incidents to leadership appropriately

Team Collaboration & Culture

Support clinic and regional goals through teamwork and accountability
Build and maintain positive, respectful relationships with team members
Contribute to a positive, high-energy clinic culture aligned with JV standards
Participate in team meetings, trainings, and development opportunities
Accept and apply constructive feedback as a tool for growth

Marketing & Community Engagement

Support local marketing initiatives and clinic growth efforts
Participate in community outreach and in-clinic promotions when applicable
Assist with social media or grassroots marketing efforts as directed

Qualifications

Strong customer service and communication skills
Sales-driven mindset with confidence in presenting memberships and packages
Ability to multitask and stay organized in a fast-paced environment
Professional appearance and demeanor representative of the brand
Positive attitude with a willingness to learn and grow
Belief in a wellness lifestyle and preventative care
Proficiency with basic computer systems and social media platforms

Requirements & Physical Demands

Availability to work evenings and weekends (Friday–Sunday required)
High School Diploma or equivalent required; Associate’s degree or higher preferred
1–2 years of retail sales, customer service, or marketing experience preferred
Ability to stand and/or sit for extended periods of time
Ability to lift and carry up to 20–50 pounds as needed
Ability to operate standard office equipment (computer, scanner, phone system)

Core Values All Wellness Coordinators are expected to uphold The Joint Chiropractic’s core values: Trust, Integrity, Excellence, Respect, and Accountability

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