Assistant Retail Manager

Gators Gift Shop at The Jefferson Hotel is seeking a dependable, service-oriented, and organized individual to join our team as an Assistant Retail Manager. This role supports the daily operations of the shop, including guest service, retail sales, inventory management, and team coordination. The Assistant Manager helps maintain a welcoming, organized, and visually appealing environment while ensuring that guests receive attentive, personalized service. The ideal candidate demonstrates strong leadership, communication, and multitasking skills, along with a commitment to professionalism and operational excellence.

Key Requirements

• Availability: MUST be available to work a flexible schedule, including weekdays, weekends, and holidays. Availability during shop operating hours, including 7:00 am through 6:00 pm, is required.
• Experience: Previous retail, customer service, or hospitality experience required; supervisory or leadership experience preferred.
• Communication: Strong verbal and interpersonal communication skills, with the ability to communicate professionally with guests, team members, and leadership.
• Customer Service: Demonstrates a commitment to providing friendly, attentive, and personalized guest service.
• Professionalism: Maintains a polished and professional demeanor, positive attitude, and strong work ethic.
• Multitasking: Ability to manage multiple responsibilities while maintaining accuracy, efficiency, and attention to detail.
• Leadership: Ability to support, guide, and motivate team members while contributing to smooth daily operations.
• Adaptability: Willingness to adjust to changing priorities and assist with various shop responsibilities as needed.

Basic Functions & Scope

• Assist with the daily operation of Gator’s Gift Shop, ensuring a welcoming and well-maintained environment.
• Support and guide team members in delivering exceptional guest service.
• Help oversee retail sales, point-of-sale transactions, merchandise displays, and inventory.
• Assist with scheduling, opening and closing procedures, and daily operational needs.
• Support light food and beverage service as needed.
• Maintain compliance with hotel policies, procedures, and safety standards.

Duties & Responsibilities

• Provide warm, attentive, and personalized service to guests, assisting with product selection and purchases.
• Support the Retail Manager in coordinating daily operations and ensuring service standards are consistently maintained.
• Assist with training, directing, and supporting shop attendants to promote teamwork and accountability.
• Process and oversee point-of-sale transactions accurately, including cash and credit card payments.
• Assist with inventory management, including receiving, organizing, replenishing, and monitoring merchandise.
• Monitor stock levels and communicate replenishment needs to the Shop Manager.
• Assist with opening and closing procedures, cash handling, and daily operational tasks.
• Ensure the shop remains clean, organized, and properly stocked throughout the day.
• Address guest questions and concerns professionally, escalating issues to leadership when appropriate.
• Collaborate with hotel departments and team members to support smooth operations.
• Perform additional duties as assigned.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in retail, customer service, or hospitality required.
• Previous experience with computer software.
• Supervisory or leadership experience preferred.
• Comfortable handling cash, operating POS systems, and maintaining accurate transactions.
• Strong organizational skills and attention to detail.
• Ability to work independently while supporting a collaborative team environment.
• Ability to stand for extended periods and perform physical tasks such as stocking, organizing, and lifting merchandise.
• Dependable, punctual, and professional in appearance and behavior.

Traits of a Successful Candidate

• Guest-focused, friendly, and approachable.
• Organized, detail-oriented, and proactive.
• Demonstrates initiative and sound judgment.
• Leads by example and encourages teamwork.
• Adaptable and able to manage competing priorities.
• Maintains a positive attitude and takes pride in providing excellent service.

Why Work Here

Gator’s Gift Shop offers a supportive and team-oriented environment where you can grow your leadership skills while contributing to the guest experience at The Jefferson Hotel. As part of our dedicated team, you will have the opportunity to support daily operations, engage with guests, and help create a welcoming and memorable shopping experience. We value professionalism, teamwork, and a commitment to service excellence.