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Talent Acquisition Specialist
Aston Carter
Atlanta, GA
- $50 to $55 USD / hour
Great companies are built by great people, and we're looking for a Talent Acquisition Manager who is passionate about identifying, attracting, and hiring top talent. In this highly visible…
Added just now
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Talent Acquisition Manager
Aston Carter
Atlanta, GA
- $50 to $55 USD / hour
Great companies are built by great people, and we're looking for a Talent Acquisition Manager who is passionate about identifying, attracting, and hiring top talent. In this highly visible…
Added 4 mins ago
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Product GTM Lead, Emerging Products
Scribe
San Francisco, CA
- $175,000 to $230,000 USD / year
…zero to one. You’ll be attached at the hip with your Product Manager counterpart from the earliest days of a product’s inception: validating what we’re building, learning the buyer and user…
Added 5 mins ago
Program Manager, Test Operations
Kodiak
Lancaster, TX
As Program Manager, Test Operations, you will own the system that turns test requests from every hardware and software program into an executable schedule across Kodiak's sites, trucks, and…
Added 7 mins ago
Customer Success Manager
ServiceTitan, Inc.
Remote, United States
At ServiceTitan, we help our customers achieve extraordinary outcomes - and as a Customer Success Manager on our CSM Team, you’ll be at the heart of that mission. You’ll serve as a trusted…
Added 13 mins ago
Manufacturing Artificial Intelligence Manager
Protiviti Inc.
United States
Protiviti is looking for a Manager to join our growing Supply Chain & Operations team.
Added 13 mins ago
Customer Data & Insights Analyst
Premium Brands Opco LLC
Times Square Tower-ANN-New York, NY
This position reports to the Senior Manager, CRM Analytics and partners closely with leaders in Campaign Management, Digital Analytics, and Marketing.
Added 17 mins ago
Talent Brand and Technical Content Manager
Nooks
San Fransisco, CA
We're looking for our first Talent Brand and Technical Content Manager to make Nooks one of the most sought-after places for engineers and AI researchers to work.
Added 17 mins ago
Enterprise ABM Manager
Nooks
United States
- Leverage events run by the Executive Programs Manager for C-suite and senior-level engagement in your accounts
Added 18 mins ago
Manufacturing Artificial Intelligence Manager
Protiviti Inc.
United States
Protiviti is looking for a Manager to join our growing Supply Chain & Operations team.
Added 20 mins ago
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Senior Client Integration Manager
Aspirion
Columbus, GA
- $125,000 to $138,000 USD / year
The Senior Client Integrations Manager coordinates client upgrades to current Aspirion specifications and enhancements to inbound and outbound data exchanges across Aspirion’s revenue cycle…
Added 21 mins ago
SEO Specialist
DAC Group / Chicago Inc.
Chicago, IL
Enhance on-page optimization of pages based on keyword research and program goals, as well as off-page tactics including article syndication with respect to domain authority enhancement.
Added 23 mins ago
Senior Financial Planning & Analysis Manager
cyberu
United States
We're looking for a Senior Financial Planning & Analysis Manager
Added 23 mins ago
Senior Ai Product Manager
GlaxoSmithKline LLC
Remote, United States
…and Principal Engineers, lead a team of PMs, and serve as the senior product voice to Director and VP-level stakeholders. This is a high-influence, high-accountability role at the…
Added 25 mins ago
Senior Manager, AV Operations & Events
Okta
San Francisco, CA
Serve as a trusted technical advisor for C-level executives, senior leaders, and white-glove events.
Added 27 mins ago
VP Information Technology
REPUBLIC SERVICES, INC.
Phoenix, AZ
Builds succession depth and a strong leadership bench across director and manager levels.
Added 31 mins ago
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Human Resources Associate
Enthuse-Marketing
Norwalk, CT
- $64,000 to $72,000 USD / year
The HR Associate reports to the Senior HRBP & Benefits Manager and will be immersed in and responsible for all HR procedures and administrative needs throughout the People and Culture…
Added 33 mins ago
Senior Program Manager, Prime Video Beta, Prime Video AI and Automation
Amazon.com Services LLC
Seattle, WA
As a Senior Program Manager on this team, you will own betas from intake to final report-out. You will work with product, engineering, UX, QA and launch teams to define what each beta needs…
Added 33 mins ago
Principal PM-T, Growth, Outbound Communications
Amazon.com Services LLC
Seattle, WA · New York, NY
We're looking for a Principal Product Manager - Technical to lead growth for this marketplace. You'll own click-through rate, conversion, and incremental sales per message across channels,…
Added 41 mins ago
Program Chief Engineer
L3Harris Technologies
Herndon, VA
Serve as the primary engineering liaison between the Program Manager, functional engineering leadership, senior business leaders, and external customers or vendors, frequently conducting…
Added 43 mins ago
Senior Facility Manager
US AMR-Jones Lang LaSalle Americas, Inc.
Portsmouth, NH
What this job involves - The Senior Facility Manager is the single point of contact for the areas of responsibility and its occupants and act as their service provider liaison. The role is…
Added 44 mins ago
Senior Silicon Photonics Automated Test Production Engineer
OpenLight Photonics
Santa Clara, CA
Serve as program manager responsible for running our low-volume wafers through test and burn in at a local OSAT, as well as initial management of high-volume OSAT test
Added 44 mins ago
Senior BESS Structural Engineer
Black & Veatch Family of Companies
Orlando, FL
Independently applies knowledge and complies with Black & Veatch quality program
Added 49 mins ago
Senior Manager, Project Management - ACP Business Operations
RTX
United States
The Advanced Common Products (ACP) Portfolio is seeking a Senior Manager, Project Management to join our team onsite at the East Hermans Road, Building 801 facility in Tucson, Arizona.…
Added 51 mins ago
K
Senior Scrum Master
Kforce
Irving, TX
- $55 to $60 USD / hour
5+ years of experience as a Scrum Master, Project Manager, Agile Program Manager, or similar role supporting software or technology initiatives

The Home Depot

Services Manager Ops Process

Atlanta, GA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Purpose:

Manage and optimize Services operations by identifying operational challenges, designing scalable solutions, and driving continuous improvement initiatives that elevate field execution and business performance. Leverage quantitative data, business intelligence, digital tools (including AI capabilities) and field insights to diagnose root causes, establish baseline metrics, and measure post-implementation results. Partner directly with field teams to co-develop practical solutions, structure and lead operational pilots, and scale proven programs across the network. Collaborate seamlessly across cross-functional Services teams - including Merchandising, Sales, Field Operations, Finance, Human Resources, and Analytics - to align operational priorities, drive change management, and deliver measurable gains in productivity, customer satisfaction, and profitability.

Key Responsibilities:

20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Direct Manager/Direct Reports:

This Position typically reports to Senior Manager Ops Process.
This role has 0 direct reports.

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

3+ years of experience in process improvement, operations management, corporate consulting, or operational analytics - preferably within retail, field installation services, or home services operations.
Proven track record of structuring, launching, and managing operational pilots and proofs-of-concept, iterating based on field feedback, and successfully scaling solutions across a multi-unit or field environment.
Demonstrated ability to query, analyze, and synthesize complex operational datasets to identify inefficiencies, build business cases, and track pre- and post-launch KPIs/ROI.
Ability to build consensus and partner cross-functionally across Merchandising, Sales, Field Leadership, Finance, HR, and Analytics, effectively influencing stakeholders without direct authority.
Strong field-advocacy mindset with direct experience partnering with field managers and service providers to understand store/job-site realities and drive front-line operational adoption.
Working proficiency with data querying and cloud analytics tools (e.g., SQL, Google BigQuery) and BI visualization platforms (e.g., Tableau, Power BI) to independently generate actionable operational reporting and diagnostics.
Familiarity with structured operational methodologies (e.g., Lean Six Sigma, Kaizen, Agile, or Project Management Professional [PMP] certification).

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

1+ year of previous leadership experience

Certifications:

Certified Project Management Professional (PMP)

Competencies:

Action Oriented
Manages Ambiguity
Communicates Effectively
Strategic Mindset
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis

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More about this job

Skills

Retail operations
Process improvement
Operations management
Merchandising
Sales
Leadership
SQL
BigQuery
Tableau
Microsoft Power BI
Reporting
Lean manufacturing
Agile
PMP
Statistics
Data analysis

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