Jobs in the United States

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Added 6 mins ago
CP
Parts Sales Representative
Crown Power & Equipment Co., LLC
Eldon, MO
- $20 to $24 USD / hour
Skilled in conflict resolution with effective time management abilities
Added 6 mins ago
VV
Assistant Parts Manager, Las Vegas, NV
Velocity Vehicle Group
Las Vegas, NV
- $80,000 to $90,000 USD / year
The Assistant Parts Manager plays a pivotal role in supporting the Parts Manager by overseeing sales policies and procedures and assuming responsibilities in the Manager's absence. This…
Added 7 mins ago
DD
Member Experience Lead
Dominique Dawes Academy
Columbia, MD
- $50,000 to $55,000 USD / year
Reporting to the General Manager, the Member Experience Lead is the primary owner of the member journey, serving as the escalation point for family concerns and ensuring consistent,…
Added 11 mins ago
TI
Security Ambassador
Treasure Island Resort & Casino
Welch, MN
- $16.5 USD / hour
Must have a good sense of balance, and be able to bend, kneel and stoop · Must have the ability to independently lift up to 25+ pounds occasionally
Added 12 mins ago
Project Manager - Global Labeling
Cardinal Health
Montpelier, VT
The Project Manager - Global Labeling is responsible for planning, governing, and executing large-scale, enterprise-wide labeling initiatives within the Global Labeling organization. This…
Added 12 mins ago
Sr Field Service Technician
Honeywell Technologies
Montpelier, VT
YOU MUST HAVE
Added 12 mins ago
Sr Manager, Partner Relationship Manager
CVS Health
Remote, United States
The Senior Manager, Partner Relationship Manager serves as the primary liaison between Aetna business organizations, Centers of Excellence (COEs), and strategic outsourcing partners. This…
Added 12 mins ago
Senior Manager, Critical Account Programs - United States
Cornerstone OnDemand
Burlington, VT
The Senior Manager, Critical Account Programs will build this capability from the ground up and operate it in practice. You will own the situations that matter most: the largest, heaviest,…
Added 12 mins ago
Manager, Regulatory Compliance
Otsuka America Pharmaceutical Inc.
Montpelier, VT
Ensure plans and activities are implemented in accordance with timelines and escalate any challenges or deviations for resolution in a timely manner
Added 14 mins ago
W
Photo Specialist
Walgreens
YORK, PA
- $15 to $19 USD / hour
…and personalized support, and solving customer needs through resolution and follow-through until…
Added 14 mins ago
W
Photo Specialist
Walgreens
YORK, PA
- $15 to $19 USD / hour
…and personalized support, and solving customer needs through resolution and follow-through until…
Added 14 mins ago
W
Store Manager Unassigned
Walgreens
LEE, NH
- $27.16 to $48.56 USD / hour
…Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning…
Added 14 mins ago
Emerging Store Manager
Walgreens
LINCOLN, NE
Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes…
Added 14 mins ago
W
Pharmacy Manager
Walgreens
FT LAUDERDALE, FL
- $67.05 to $90.55 USD / hour
Participates and assists in events that reflect the unique communities we serve as requested by Store Manager, Healthcare Supervisor, or District Manager.
Added 16 mins ago
CO
Human Resources/Risk Manager
City of La Palma
La Palma, CA
- $10,185.84 to $13,650 USD / month
…hands-on professional to serve as its Human Resources/Risk Manager. This is an excellent opportunity for an experienced human resources professional who enjoys managing programs while…
Added 17 mins ago
Technology Demand Admin-Staff or Senior
Intermountain Health
Jefferson City, MO
The hiring manager is considering applicants who have experience working in a healthcare environment with an understanding of clinical workflows, patient care processes, and technology…
Added 17 mins ago
SD
EHS Manager
SST Direct
Austin, TX
- $114,000 to $165,000 USD / year
…construction projects. They are seeking an experienced EHS Manager to join their team in Austin,…
Added 19 mins ago
HB
Sushi Team Leader
Hana Brands
Valrico, FL
- $20 to $25 USD / hour
Inspect ingredients before use and escalate quality concerns to the Area Manager.
Added 24 mins ago
UE
Business Systems Project Manager
Ulteig Engineers, In
Aurora, CO
- $31,533 USD / year
The Business Systems Project Manager is responsible for leading business systems and technology-enabled initiatives from an approved business need through solution delivery, adoption, and…
Added 25 mins ago
Epic Application Support Manager I
Boston Children's Hospital
Wellesley, MA
…workflows, application functionality, and system integrations. Leads resolution of complex issues and guides analysts through design, configuration, testing, implementation, optimization,…
Added 35 mins ago
IAM Engineer
IDR Inc
Boston, MA
Administer and troubleshoot identity governance and access workflows, following established escalation and resolution procedures
Added 36 mins ago
VP, Account Management - Atlanta Based
TDS Global Solutions
Atlanta, GA
Our client is seeking a seasoned Account Manager with a proven track record of managing strategic client relationships, driving organic revenue growth, and expanding business within…
Added 38 mins ago
Delivery Manager, Data Engineering 4D
Genpact LLC
United States
Manage client communications, stakeholder reviews, and escalation resolution.
Added 39 mins ago
Graduate Development Program, Associate
National Grid
Northborough, MA
…environments, including S/4HANA, Employee Central Payroll, Solution Manager, Business Technology Platform, and related…
Added 52 mins ago
J
Client Services Manager Alternative Funds
Jobgether
Remote, United States
- $80,000 to $100,000 USD / year
…and next steps. Our partner is looking for a Client Services Manager – Alternative Funds based in the United…

The Home Depot

Services Manager Ops Process

Atlanta, GA, United States

Apply on careers.homedepot.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Purpose:

Manage and optimize Services operations by identifying operational challenges, designing scalable solutions, and driving continuous improvement initiatives that elevate field execution and business performance. Leverage quantitative data, business intelligence, digital tools (including AI capabilities) and field insights to diagnose root causes, establish baseline metrics, and measure post-implementation results. Partner directly with field teams to co-develop practical solutions, structure and lead operational pilots, and scale proven programs across the network. Collaborate seamlessly across cross-functional Services teams - including Merchandising, Sales, Field Operations, Finance, Human Resources, and Analytics - to align operational priorities, drive change management, and deliver measurable gains in productivity, customer satisfaction, and profitability.

Key Responsibilities:

20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Direct Manager/Direct Reports:

This Position typically reports to Senior Manager Ops Process.
This role has 0 direct reports.

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

3+ years of experience in process improvement, operations management, corporate consulting, or operational analytics - preferably within retail, field installation services, or home services operations.
Proven track record of structuring, launching, and managing operational pilots and proofs-of-concept, iterating based on field feedback, and successfully scaling solutions across a multi-unit or field environment.
Demonstrated ability to query, analyze, and synthesize complex operational datasets to identify inefficiencies, build business cases, and track pre- and post-launch KPIs/ROI.
Ability to build consensus and partner cross-functionally across Merchandising, Sales, Field Leadership, Finance, HR, and Analytics, effectively influencing stakeholders without direct authority.
Strong field-advocacy mindset with direct experience partnering with field managers and service providers to understand store/job-site realities and drive front-line operational adoption.
Working proficiency with data querying and cloud analytics tools (e.g., SQL, Google BigQuery) and BI visualization platforms (e.g., Tableau, Power BI) to independently generate actionable operational reporting and diagnostics.
Familiarity with structured operational methodologies (e.g., Lean Six Sigma, Kaizen, Agile, or Project Management Professional [PMP] certification).

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

1+ year of previous leadership experience

Certifications:

Certified Project Management Professional (PMP)

Competencies:

Action Oriented
Manages Ambiguity
Communicates Effectively
Strategic Mindset
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis

Apply on careers.homedepot.com About employer

More about this job

Skills

Retail operations
Process improvement
Operations management
Merchandising
Sales
Leadership
SQL
BigQuery
Tableau
Microsoft Power BI
Reporting
Lean manufacturing
Agile
PMP
Statistics
Data analysis

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Work requirements

Jobs in the United States