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Food Safety Quality Manager
Robert Half
Woodbridge, NJ
- $90,000 to $100,000 USD / year
We are looking for a Food Safety Quality Manager to lead food safety and quality assurance efforts for a manufacturing operation in Woodbridge, New Jersey. This role is responsible for…
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Program Manager
Mizuho Americas Services LLC
United States
Build strong partnerships across business, operations, finance, risk, compliance, and technology stakeholders to achieve program objectives and proactively address delivery risks and…
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Assistant Nurse Manager ICU
Ascension
Tulsa, OK
Assesses daily patient access needs and ensures that appropriate patient care is provided. Provides oversight involving all aspects of nursing department operations.
Added 1 min ago
Senior Customer Success Manager, Hybrid, Technology and Digital, FT, 08A-4:30P
Baptist Health South Florida
FL
4+ years of experience in Customer Success, Business Relationship Management, Healthcare Operations, Technology Management, or Program Management.
Added 1 min ago
Account Manager - Water and Process Chemicals
Veolia Environnement SA
McPherson, KS
Join Veolia as an Account Manager in our Chemical Solutions and Monitoring (CSM) division and be at the forefront of innovation and sustainability!
Added 1 min ago
Hospice Patient Care RN Manager
Gentiva Hospice
Lenexa, KS
We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure…
Added 1 min ago
VG
Brands Account Manager
Veralto Global
MA
- $65,000 to $70,000 USD / year
Veralto Wellbeing Program and Employee Assistance Program (legal, financial, and counseling support).
Added 1 min ago
RC
Youth Development Supervisor - 2nd Shift
Racine, County of (WI)
Racine, WI
- $33.63 to $47.08 USD / hour
Collaborate with the Youth Program Manager and multidisciplinary staff to assess programming needs, behavioral interventions, and service delivery for youth in RISE-UP and General…
Added 2 mins ago
TD
Senior Product Manager
The Descartes
United States
- $120,000 to $150,000 USD / year
The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex. By combining innovative technology, powerful trade intelligence…
Added 2 mins ago
Director of New Development
LV Collective
Austin, TX
…talent in the industry, and partner with our marketing and operations teams to create unforgettable first impressions in every market we…
Added 2 mins ago
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Kipling: Assistant Store Manager- Woodbury
VF
United States
- $24 to $36 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 2 mins ago
AC
Customer Insights Program Manager
Aston Carter
Seattle, WA
- $53 to $54 USD / hour
Hiring a Customer Insights Program Manager for a large tech company in Seattle! Must be able to go onsite as needed in Seattle or Bellevue. If interested, please apply directly.Job…
Added 2 mins ago
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Production Scheduler
Aston Carter
Santa Fe Springs, CA
- $36 to $40 USD / hour
Work closely with the Supply Chain Manager, operations leadership, and other planners to align priorities, resource planning, and production execution.
Added 2 mins ago
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Recruiter
Aston Carter
Novi, MI
- $30 to $50 USD / hour
Build pipelines for recurring Field Service and Operations hiring
Added 2 mins ago
SO
Driver License Examiner Supervisor
State of Kansas
KS
- $22.4 to $23.3 USD / hour
…with the best qualified candidate as determine by the hiring…
Added 2 mins ago
Airports Lease Administration Program Manager
City of San Diego
CA
The Economic Development Department’s Airports Division is hiring a Program Manager to lead the Airports Lease Administration Team at the City’s two general aviation airports:…
Added 2 mins ago
Maintenance and Reliability Manager
QQE Summit LLC
Beavercreek Township, OH
QQE is seeking an experienced Maintenance & Reliability Manager to lead the development and implementation of a world-class maintenance and reliability program in a CNC-driven manufacturing…
Added 3 mins ago
General Manager
Rocket Pest Control
Tampa, FL
…leadership, models company values, and ensures all business operations are conducted ethically and…
Added 3 mins ago
LEAD - Uniforms
ABM US
Las Vegas, NV
We are looking for a reliable and experienced Lead to ensure all facility operations follow policies and procedures. They coordinate daily operations by delegating job assignments and…
Added 3 mins ago
AU
LEAD CLEANER
ABM US
Phoenix, AZ
- $19 USD / hour
We are looking for a reliable and experienced Lead to ensure all facility operations follow policies and procedures. They coordinate daily operations by delegating job assignments and…
Added 3 mins ago
Shuttle Driver
ABM US
PHOENIX, AZ · Phoenix, AZ
Immediately reports any incidents or claims to Operations Manager or Shift Lead
Added 3 mins ago
Shuttle Driver
ABM US
PHOENIX, AZ · Phoenix, AZ
Immediately reports any incidents or claims to Operations Manager or Shift Lead
Added 4 mins ago
Product Manager
Leviton Manufacturing
Bothell, WA
…advisory capacity regarding product information to Engineering, Operations, Marketing, Marketing Communications, Customer Service, sales organization, and technical…
Added 4 mins ago
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Medical Assistant (Bilingual Spanish)
VIPcare
Winter Haven, FL
- $18 to $25 USD / hour
…providers during patient visits, and supports front office operations. This is a safety-sensitive position that involves direct patient care, medication administration, and other clinical…
Added 4 mins ago
I
Global Janitorial Manager
IDEXX
Westbrook, ME
- $118,000 to $123,000 USD / year
The Global Janitorial Manager provides strategic leadership and operational oversight for janitorial and custodial services across IDEXX sites worldwide. The role develops and implements a…

The Home Depot

Services Manager Ops Process

Atlanta, GA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Purpose:

Manage and optimize Services operations by identifying operational challenges, designing scalable solutions, and driving continuous improvement initiatives that elevate field execution and business performance. Leverage quantitative data, business intelligence, digital tools (including AI capabilities) and field insights to diagnose root causes, establish baseline metrics, and measure post-implementation results. Partner directly with field teams to co-develop practical solutions, structure and lead operational pilots, and scale proven programs across the network. Collaborate seamlessly across cross-functional Services teams - including Merchandising, Sales, Field Operations, Finance, Human Resources, and Analytics - to align operational priorities, drive change management, and deliver measurable gains in productivity, customer satisfaction, and profitability.

Key Responsibilities:

20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Direct Manager/Direct Reports:

This Position typically reports to Senior Manager Ops Process.
This role has 0 direct reports.

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

3+ years of experience in process improvement, operations management, corporate consulting, or operational analytics - preferably within retail, field installation services, or home services operations.
Proven track record of structuring, launching, and managing operational pilots and proofs-of-concept, iterating based on field feedback, and successfully scaling solutions across a multi-unit or field environment.
Demonstrated ability to query, analyze, and synthesize complex operational datasets to identify inefficiencies, build business cases, and track pre- and post-launch KPIs/ROI.
Ability to build consensus and partner cross-functionally across Merchandising, Sales, Field Leadership, Finance, HR, and Analytics, effectively influencing stakeholders without direct authority.
Strong field-advocacy mindset with direct experience partnering with field managers and service providers to understand store/job-site realities and drive front-line operational adoption.
Working proficiency with data querying and cloud analytics tools (e.g., SQL, Google BigQuery) and BI visualization platforms (e.g., Tableau, Power BI) to independently generate actionable operational reporting and diagnostics.
Familiarity with structured operational methodologies (e.g., Lean Six Sigma, Kaizen, Agile, or Project Management Professional [PMP] certification).

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

1+ year of previous leadership experience

Certifications:

Certified Project Management Professional (PMP)

Competencies:

Action Oriented
Manages Ambiguity
Communicates Effectively
Strategic Mindset
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis

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More about this job

Skills

Retail operations
Process improvement
Operations management
Merchandising
Sales
Leadership
SQL
BigQuery
Tableau
Microsoft Power BI
Reporting
Lean manufacturing
Agile
PMP
Statistics
Data analysis

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