Jobs in the United States

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Added 1 min ago
Account Executive - Epic
USA Solventum Health Information Systems, Inc.
Remote, United States
As the Strategic Account Executive - Epic, you will be responsible for growing Solventum's strategic relationship with Epic Systems Corporation. You will serve as Solventum's point of…
Added 2 mins ago
Sr Manager - Financial Planning & Analysis
CVS Health
Hartford, CT
The Senior Manager, FP&A will help drive the financial performance of Signify Health by partnering with business leaders to support strategic and operational decisions. This role oversees…
Added 2 mins ago
Senior Manager, Data Engineering & AI
CVS Health
Irving, TX · Wellesley, MA
…leadership, cross-functional partnership, and strategy. The Senior Manager owns the growth, performance, and delivery of the team, partners closely with product, data science, and business…
Added 3 mins ago
D
Senior Manager, Regulatory Affairs
Danaher
Vista, CA
- $155,000 to $165,000 USD / year
Applies deep regulatory expertise to the development and global commercialization of complex, high-risk products, balancing short-term problem-solving with long-term strategic outcomes and…
Added 4 mins ago
Technology Project Manager
Infosys
United States
⦁ Demonstration of strategic mindset for delivering impactful, client-aligned projects.
Added 7 mins ago
O
Lead Principal Program Manager
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Lead Principal Technical Program Manager to lead cross-functional analytics programs that turn complex business questions into critical…
Added 7 mins ago
MS
Principal Account Manager, Hyperscaler
Micron Semiconductor Prds
San Jose, CA
- $142,800 to $287,700 USD / year
As the Global Account Sales Manager, you will own and grow one of Micron's most strategic global Hyperscale customer relationships. This role is central to driving revenue, crafting account…
Added 8 mins ago
AE
Safety Program Professional
ACCO Engineered Systems
Pasadena, CA
- $90,000 to $150,000 USD / year
The Safety Program Professional is responsible for developing, implementing, maintaining, and continuously improving enterprise safety programs across the business. This role serves as the…
Added 8 mins ago
Sr. Mgr, Client/Partner Success and Operations
Strategic Education, Inc.
Remote, United States
The Sr. Manager, Partner Operations will unify and lead three teams that sit at the center of how WFE acquires, activates, and delivers value to employer clients: Implementation, Platform…
Added 12 mins ago
HI
Business Development Manager
HOMEBOY INDUSTRIES
South Gate, CA
- $70,000 to $75,000 USD / year
We are seeking a passionate and results-driven Business Development Manager – Circular Fashion to accelerate our growth and expand our strategic footprint. In this role, you will be the…
Added 12 mins ago
Community Affairs Manager
Nscale
United States
…cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental…
Added 14 mins ago
Technology Manager - Mechanical Engineering
GE Vernova
Niskayuna, NY
Serve as the strategic link between GE Vernova Advanced Research, business units, and external partners including U.S. government agencies
Added 15 mins ago
HH
Lead Creative Program Manager
Hinge Health
San Francisco, CA
- $150,000 to $206,800 USD / year
Hinge Health recognizes the importance of brand and creative as a strategic lever. As a Lead Creative Program Manager on the Brand, Creative & Content (BCC) team, you’ll architect and run…
Added 15 mins ago
K
Senior Trade Manager
Kforce
Frisco, TX
- $140,000 to $170,000 USD / year
Kforce has a client that is seeking a Senior Trade Manager in Frisco, TX.
Added 15 mins ago
MS
Customer Enablement Manager, AI Solutions Group
Micron Semiconductor Prds
San Jose, CA · Boise, ID
- $129,000 to $337,000 USD / year
As a Customer Enablement Manager, you will lead HBM technical enablement for key AI and accelerated-computing customers. You will connect customer system needs and development plans with…
Added 20 mins ago
Business Development Representative
Flix
NY
This role demands a strategic thinker with a proven track record in business development, adept at navigating complex negotiations and fostering long-term relationships.
Added 20 mins ago
Account Manager
Flix
NY
This role demands a strategic thinker with a proven track record in business development, adept at navigating complex negotiations and fostering long-term relationships.
Added 20 mins ago
Senior Manager, Project/Portfolio Management
VSP
Remote, United States
…constraints, risk exposure, and interdependencies. Provide strategic direction and management in the areas associated with maintaining a complex…
Added 21 mins ago
Sr Account Delivery Manager
Global Outsourcing Svcs
PLANO, TX · AUSTIN, TX · CHARLESTON, SC · NEWARK, DE · BELLEVUE, WA · DETROIT, MI · ASHBURN, VA · NASHVILLE, TN · TULSA, OK · NY
…modernizes, secures, and operates some of the world's most complex technology…
Added 21 mins ago
Manager Consulting
Global Outsourcing Svcs
NY
Manager, Workforce Transformation, Adoption & Change Effectiveness
Added 24 mins ago
Program Manager
Mizuho Americas Services LLC
United States
In this role you will be responsible for leading complex business and technology transformation initiatives in accordance with Transformation & Delivery Office (TDO) governance standards…
Added 24 mins ago
Senior Customer Success Manager, Hybrid, Technology and Digital, FT, 08A-4:30P
Baptist Health South Florida
FL
The Senior Customer Success Manager (CSM) is a strategic business partner who aligns technology initiatives with organizational priorities to deliver measurable business, clinical, and…
Added 24 mins ago
Account Manager - Water and Process Chemicals
Veolia Environnement SA
McPherson, KS
…experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to…
Added 25 mins ago
CO
Enterprise Data Manager
County of Orange
Santa Ana, CA
- $60.69 to $94.08 USD / hour
OCERS is seeking a qualified candidate for the position of Enterprise Data Manager to lead OCERS' enterprise data strategy, governance, quality, architecture, and analytics capabilities.…
Added 25 mins ago
Director of New Development
LV Collective
Austin, TX
Lead Your Leaders: Directly manage and develop the National Salesperson and Manager of New Development, establishing clear priorities, accountability, and professional growth opportunities.

The Home Depot

Services Manager Ops Process

Atlanta, GA, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Position Purpose:

Manage and optimize Services operations by identifying operational challenges, designing scalable solutions, and driving continuous improvement initiatives that elevate field execution and business performance. Leverage quantitative data, business intelligence, digital tools (including AI capabilities) and field insights to diagnose root causes, establish baseline metrics, and measure post-implementation results. Partner directly with field teams to co-develop practical solutions, structure and lead operational pilots, and scale proven programs across the network. Collaborate seamlessly across cross-functional Services teams - including Merchandising, Sales, Field Operations, Finance, Human Resources, and Analytics - to align operational priorities, drive change management, and deliver measurable gains in productivity, customer satisfaction, and profitability.

Key Responsibilities:

20% Develop and Implementation - Develop and implement changes that improve overall services operations processes that are likely to add value to the organization’s bottom line. Manage/drive core services operations projects and/or process improvements.
15% Manage day-to-day process - Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
10% Analyze Components - Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
10% Analyze Industry - Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
10% Communicate Effectively - Communicate effectively and build strong, effective partnerships with the field/service providers and throughout The Home Depot.
10% Maintain Knowledge Base - Maintain knowledge base regarding specific operations and processes within store operations.
10% Manage Issues & Roadblocks - Manage issues and roadblocks that arise related to their area of responsibility.
10% Training - Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
5% Anticipate Field and Service Provider Needs - Respond proactively to unanticipated field and service provider needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.

Direct Manager/Direct Reports:

This Position typically reports to Senior Manager Ops Process.
This role has 0 direct reports.

Travel Requirements:

Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:

Must be 18 years of age or older.
Must be legally permitted to work in the United States.

Preferred Qualifications:

3+ years of experience in process improvement, operations management, corporate consulting, or operational analytics - preferably within retail, field installation services, or home services operations.
Proven track record of structuring, launching, and managing operational pilots and proofs-of-concept, iterating based on field feedback, and successfully scaling solutions across a multi-unit or field environment.
Demonstrated ability to query, analyze, and synthesize complex operational datasets to identify inefficiencies, build business cases, and track pre- and post-launch KPIs/ROI.
Ability to build consensus and partner cross-functionally across Merchandising, Sales, Field Leadership, Finance, HR, and Analytics, effectively influencing stakeholders without direct authority.
Strong field-advocacy mindset with direct experience partnering with field managers and service providers to understand store/job-site realities and drive front-line operational adoption.
Working proficiency with data querying and cloud analytics tools (e.g., SQL, Google BigQuery) and BI visualization platforms (e.g., Tableau, Power BI) to independently generate actionable operational reporting and diagnostics.
Familiarity with structured operational methodologies (e.g., Lean Six Sigma, Kaizen, Agile, or Project Management Professional [PMP] certification).

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:

No additional education

Minimum Years of Work Experience:

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

No previous leadership experience

Preferred Leadership Experience:

1+ year of previous leadership experience

Certifications:

Certified Project Management Professional (PMP)

Competencies:

Action Oriented
Manages Ambiguity
Communicates Effectively
Strategic Mindset
Strong business, functional and/or store knowledge for their area of responsibility
Strong operations, retail and/or field experience required
Ability to partner/communicate well with the field/stores
High sense of urgency in responding to field needs
Strong big picture; strategic thinking skills
Strong quantitative skills such as statistics and data analysis

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More about this job

Skills

Retail operations
Process improvement
Operations management
Merchandising
Sales
Leadership
SQL
BigQuery
Tableau
Microsoft Power BI
Reporting
Lean manufacturing
Agile
PMP
Statistics
Data analysis

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