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Added 21 mins ago
Assistant Professor (0082272)
University of Hawaii
Honolulu, HI
…appointed by the Dean to an 11-month, one-year appointment as the Associate Director of CDS; renewable based on satisfactory performance and department needs. The Associate Director will…
Added 42 mins ago
Customer Representative, Sales MAH
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Responsible for developing and meeting learning and development objectives agreed upon with leadership.
Added 1 hour ago
2028 Summer Associate Program - Real Estate - Houston
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Our Summer Program offers a strong educational component supported by practical learning opportunities. Summer Associates work closely with Seyfarth partners, who are committed to their…
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Strategy Insights & Planning Associate Consultant: Commercial Strategy
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New York, NY · Princeton, NJ · Philadelphia, PA
ZS's Strategy Insights and Planning teams partner with clients to design and deliver solutions to help them tackle a broad range of business challenges. Our teams work on multiple projects…
Added 1 hour ago
J
Microsoft .NET Software Engineer
Jobgether
Remote, United States
- $115,000 to $175,000 USD / year
Professional Development: Education assistance to support continued learning and career growth.
Added 2 hours ago
Cybersecurity for Systems and Networks, Department of Cybersecurity - Adjunct Faculty
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Remote, United States
We are seeking an experienced cybersecurity professional and educator to teach and mentor students in an engaging, fully online academic environment. In this part-time role, you will…
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Sr. Tech Lead - Meeting Efficiency and Quality Platform
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Dallas, TX · Iselin, NJ · NY
- $139,000 to $205,000 USD / year
Lead the design and delivery of Salesforce capabilities – Meeting Scheduler, AI Meeting Prep Summary, Digital Assistant, and Conversation Capture – balancing out-of-the-box configuration…
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Reporting to the Director of Campus Involvement, the Associate Director supports and advances this mission by providing intentional educational opportunities, programs, resources, and…
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District Loss Prevention Manager Hattiesburg, MS
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…retail service-oriented business, or demonstration of skills and learning through an internal development program and selection…
Added 2 hours ago
District Loss Prevention Manager Baltimore, MD
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Baltimore, MD
…retail service-oriented business, or demonstration of skills and learning through an internal development program and selection…
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Power Distribution Intern
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Added 2 hours ago
Ohio Career Launch Youth Specialist
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Wilmington, OH
…also impacting area employers by conducting business outreach and coordinating year-round youth work experience activities, assisting with youth payroll and assuring worksites are…
Added 2 hours ago
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Supervisor, Facilities & Training
DSV
Salt Lake City, UT
- $63,360 to $79,200 USD / year
Partner with Operations to identify training needs and support employee development.
Added 2 hours ago
Director for Campus Involvement
Winter Park, FL
Hire, onboard, train, coordinate, and directly supervise professional staff within the Center for Campus Involvement, including the Associate Director, Assistant Director, and…
Added 3 hours ago
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Director of Total Rewards, Talent, and People Practices
Clark College
Vancouver, WA
- $107,452 to $124,419 USD / year
The Office of People and Culture’s mission is to support and elevate the college community by embedding equity and continuous growth into every aspect of people practices – from recruitment…
Added 3 hours ago
Director of Financial Planning - Delos
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Dallas, TX
We have a great team of friendly, talented and inspiring people at First United. As a learning organization, we take pride in offering exciting opportunities for employees to grow and…
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Business Development Associate, Attractions
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Access to learning & development opportunities through our LMS platform and peer-to-peer LeapU program
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Workout Officer II (US) Small Business and Commercial
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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
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Senior Site Reliability Engineer AI Security Federal
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You will work alongside the agency's DevOps and security teams to operate, scale, and upgrade the platform, and partner with our client's engineering team to improve reliability over time.
Added 4 hours ago
Retail Contingent
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The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 4 hours ago
Temporary Sales Support Associate
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The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 4 hours ago
Retail Contingent
Tapestry, Inc.
Gilroy, CA
The Sales Support Associate role is an integral part of the store’s overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving…
Added 4 hours ago
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Preschool Lead Teacher
Newton School for Children
Newton, MA
- $21 to $27.3 USD / hour
…dedicated educators. If you’re passionate about early childhood development and have experience in childcare, daycare, or preschool education, we’d love to meet…
Added 4 hours ago
Associate Sales Consultant - Atlanta, GA (July 2027)
TriNet
Atlanta
…our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features…

The Home Depot

Pro Experience Manager

Saginaw, MI, United States

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Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Purpose:

Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty – Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Specialty ASM or Pro ASM
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Decision Quality
Self-Development
Situational Adaptability
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

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More about this job

Skills

Customer service
Opening and closing procedures
Leadership
Coaching
Regulatory compliance
Performance management
Documentation
Sales
Product knowledge
Employee relations
Personal protective equipment
Assist customers
Inspection
Merchandising
Retail operations
Adaptability

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