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Pharmacy Automation Technology Specialist
Froedtert South, Inc.
Pleasant Prairie, WI
As a Pharmacy Automation Technology Specialist, you'll play a critical role in supporting pharmacy operations through automation, technology, and informatics. You'll help ensure safe,…
Added just now
Deli Assistant Department Manager - PM
Festival Foods
Neenah, WI
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Added just now
Pharmacy Automation Technology Specialist
Froedtert South, Inc.
Pleasant Prairie, WI
As a Pharmacy Automation Technology Specialist, you'll play a critical role in supporting pharmacy operations through automation, technology, and informatics. You'll help ensure safe,…
Added just now
Pharmacy Automation Technology Specialist
Froedtert South, Inc.
Pleasant Prairie, WI
As a Pharmacy Automation Technology Specialist, you'll play a critical role in supporting pharmacy operations through automation, technology, and informatics. You'll help ensure safe,…
Added just now
Deli Assistant Department Manager - PM
Festival Foods
Neenah, WI
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Added just now
VG
Sales Support Specialist
Veralto Global
Loveland, CO
- $27 to $29 USD / hour
…where you’ll have opportunities to foster your professional development and fuel your career…
Added just now
VG
Senior Reliability Engineer
Veralto Global
Elk Grove Village, IL
- $120,000 to $150,000 USD / year
Ongoing investment in your career through dedicated training, on-the-job development, and coaching
Added just now
Executive Area Innovation Manager - GI Genius Sales - Endoscopy (Texas)
CVS Covidien Sales LLC
Remote, United States
…individual will lead enterprise customer -level sales and market development efforts, expand installed base utilization, and transfer best practices to the broader commercial organization…
Added 1 min ago
Store Manager
OUTDOOR LIVING SUPPLY LLC
Nashville, TN
As the Store Manager, you'll independently lead all aspects of store operations while partnering with Regional Leadership and Corporate teams to deliver operational excellence and…
Added 1 min ago
WI
Associate Merchant - Seasonal
Walmart Inc.
United States
- $70,000 to $130,000 USD / year
As an Associate Merchant at Walmart, you will support category management through supplier negotiations, purchase order administration, and item setup for both stores and online channels.…
Added 1 min ago
Associate Director, Field Reimbursement Strategy and Execution - Oncology (Horsham, PA/Titusville, NJ) - Johnson & Johnson HCS, Inc
Johnson & Johnson HCS Inc. Legal Entity
Horsham, PA · Titusville, NJ
Johnson & Johnson Innovative Medicine’s Patient Engagement and Customer Solutions (PECS) team is recruiting an Associate Director, Field Reimbursement Strategy & Execution - Oncology. This…
Added 2 mins ago
O&
Warehouse Associate Lead
Owens & Minor Distribution Inc.
West Deptford, NJ
- $25.11 USD / hour
Motivates teammates to achieve DC goals by setting the example, providing timely feedback and support teammate development.
Added 2 mins ago
Supervisor, Manufacturing - 3rd Shift
US Endoscopy
Mentor, OH
Associate’s degree and a minimum of 2 years of manufacturing operations experience, preferred.
Added 2 mins ago
Manager, Investment Operations
HB Wealth
Atlanta, GA
HB is seeking a Investment Operations Manager to lead a team and oversee private and alternative investment operations within our RIA/wealth management environment. This role will focus on…
Added 2 mins ago
Legal and Contracts Operations Specialist
Aleut Federal
Reston, VA
Our culture strengthens our workforce through mentorship, coaching, professional development, and competitive benefits. We support and encourage diversity, inclusion, accountability, and…
Added 3 mins ago
VT
Senior Reliability Engineer
Videojet Technologies Inc.
Elk Grove Village, IL
- $120,000 to $150,000 USD / year
Ongoing investment in your career through dedicated training, on-the-job development, and coaching
Added 3 mins ago
SA
Automotive General Service Technician
Sun Auto Tire and Service
El Paso, TX
- $12 to $15 USD / hour
…Automotive Technician, Lead Automotive Technician, Service Associate, and other field…
Added 3 mins ago
Automotive Repair Store Manager
Sun Auto Tire and Service
Queen Creek, AZ
…Tire & Service location - owning the customer experience, team development, financial results, safety, and day-to-day operations. It's a great fit if you're currently a Store Manager - or…
Added 3 mins ago
SA
Automotive General Service Technician
Sun Auto Tire and Service
ANTHEM, AZ
- $15.15 USD / hour
…Automotive Technician, Lead Automotive Technician, Service Associate, and other field…
Added 3 mins ago
Restaurant General Manager
SUMMERWOOD MASTER
Langhorne, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 3 mins ago
Associate Restaurant Manager
SUMMERWOOD MASTER
Langhorne, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 3 mins ago
Sr. Manager Operations (Distribution)
Ingram Content Group
Fort Wayne, IN
Collaborates with Senior Management in the planning, development, and launch of processes and strategies for the site; reviews competitive information and visits other companies to bring in…
Added 3 mins ago
General Manager I
Dufry Careers
MILWAUKEE, WI
Utilizes associate’s strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
Added 3 mins ago
Automotive Repair Store Manager
Sun Auto Tire and Service
MESA, AZ
…Tire & Service location - owning the customer experience, team development, financial results, safety, and day-to-day operations. It's a great fit if you're currently a Store Manager - or…
Added 4 mins ago
Shift Supervisor
Lincoln Electric
Cleveland, OH
…holds significant influence in shaping the company’s day-to day operations, including policies, departmental processes, and overall functionality. Additionally, they often serve as the…

The Home Depot

Pro Experience Manager

Paducah, KY, United States

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Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

Position Purpose:

Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty – Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Specialty ASM or Pro ASM
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Decision Quality
Self-Development
Situational Adaptability
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

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