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Added 2 mins ago
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Agronomy Dispatcher
GPAC
Jamestown, ND
- $65,000 to $75,000 USD / year
…and services to our clients, ensuring timely and efficient…
Added 5 mins ago
Production Operator
Niagara Bottling
Lancaster, TX
This position is responsible for daily operations of the production floor; ensuring the shift meets established safety, quality, and production goals in compliance with all applicable legal…
Added 5 mins ago
Injection Operator Lead
Niagara Bottling
Kansas City, MO
…knowledge of injection processes. Responsible for day-to-day operations associated with an array of PET and HDPE injection equipment and its auxiliary equipment. *(Niagara purchases…
Added 5 mins ago
Warehouse Associate II
Niagara Bottling
Kansas City, MO
Clear blocked locations in WMS to ensure smooth operations.
Added 7 mins ago
Associate, Customer Success
Kobalt Music
Nashville, TN
As a Customer Success Associate, you will serve as the primary point of contact for our members, managing inquiries and ensuring a seamless experience. You will leverage Zendesk to respond…
Added 8 mins ago
Business Intelligence Analyst
The Odom Corporation
Vancouver, WA
…create accurate KPIs, and provide reports that help leaders and operations teams make decisions. This position works with Information Systems and other teams to understand reporting needs,…
Added 9 mins ago
Assistant Director of Housekeeping
Brittain Resorts & Hotels
Myrtle Beach, SC
…industry, we have fostered a set of core values that guide associate development on a personal and professional…
Added 11 mins ago
SV
Head Start Early Childhood Program Specialist 1, Teaching Assistant
Skagit Valley College
Mount Vernon, WA
- $3,160.65 to $4,085 USD / month
…within that same specified area if required to support program operations and effective centers. Travel to other locations will be required for some pre-scheduled meetings and…
Added 12 mins ago
Pre-Award Specialist - Department of Medicine
University of Washington
Seattle, WA
…Integrated Resources Team by managing all aspects of proposal development for grants and contracts submitted by divisions within the Department of…
Added 16 mins ago
HR Service Delivery Partner - Lorain Hospital
Bon Secours Mercy Health
Lorain, OH
…listen empathetically; gather sufficient information from the associate to investigate the nature and seriousness of each complaint; provide timeline for follow…
Added 19 mins ago
TC
Admin Coordinator
TJX Companies
Paris, TX
- $14 to $14.5 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 41 mins ago
OM
First Opportunity Program: Setup Supervisor - Oregon Convention Center and Portland Expo Center
Oregon Metro
Portland, OR
- $77,368.57 to $103,680.77 USD / year
…role is responsible for overseeing event setup and custodial operations, ensuring venues are prepared safely, efficiently, and on schedule for a wide variety of events. Working closely with…
Added 41 mins ago
OM
Payroll Management Analyst
Oregon Metro
Portland, OR
- $77,439.9 to $103,758.91 USD / year
…integrity, systems, processes, and reporting that keep payroll operations running…
Added 44 mins ago
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Maintenance Engineer
GPAC
Shakopee, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 44 mins ago
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Maintenance Engineer
GPAC
Minnetonka, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 44 mins ago
G
Maintenance Engineer
GPAC
Maple Grove, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 44 mins ago
G
Maintenance Engineer
GPAC
Eden Prairie, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 44 mins ago
G
Maintenance Engineer
GPAC
New Hope, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 44 mins ago
G
Maintenance Engineer
GPAC
Hopkins, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 44 mins ago
G
Maintenance Engineer
GPAC
Wayzata, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 44 mins ago
G
Maintenance Engineer
GPAC
St Louis Park, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 44 mins ago
G
Maintenance Engineer
GPAC
Shakopee, MN
- $34 to $41 USD / hour
In this role, you'll support specialized milling and food processing systems used for product development, process optimization, and customer trials. You'll troubleshoot equipment, perform…
Added 46 mins ago
SO
Facilities Supervisor, Facility Services Coordinator
State of Washington
WA
- $4,633 to $6,229 USD / month
…Facility Services Coordinator to join our Southeast Region Operations team in Ellensburg. This position leads facilities, fleet maintenance, and warehouse support that help employees carry…
Added 46 mins ago
SO
Administrative Assistant 3: Lacey/Hybrid
State of Washington
Lacey, WA
- $4,004 to $5,376 USD / month
The ideal candidate is an adaptable problem-solver who brings calm, clarity, and professionalism to everyday operations and customer interactions. You are inclusive, equity-minded, and…
Added 46 mins ago
SO
Employment Specialist 3 (WSS3): WorkSource Kitsap
State of Washington
Silverdale, WA
- $4,300 to $5,779 USD / month
Workforce Services Division (WSD) is made up of three Lines of Business: WorkSource, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor…

The Home Depot

Operations Experience Manager

Cadillac, MI, United States

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Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 6, 2026

Original job description

Position Purpose:

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes - strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Action Oriented
Decision Quality
Collaborates
Self-Development
Situational Adaptability
Communicates Effectively
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

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