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Added 3 mins ago
CATHETER COORDINATOR - Jeffersonville (11640)
FIRST UROLOGY P S C
Jeffersonville, IN
…compensation, generous benefits, opportunities for professional development, and a healthy work-life…
Added 4 mins ago
SC
Retail Sales Associate
Seasons Corner Market Corner Market Cafe
Somerset, MA
- $17.5 USD / hour
The Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. This position…
Added 4 mins ago
SC
Retail Sales Associate
Seasons Corner Market Corner Market Cafe
Fall River, MA
- $17.5 USD / hour
The Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. This position…
Added 4 mins ago
SC
Retail Sales Associate
Seasons Corner Market Corner Market Cafe
Somerset, MA
- $19.5 USD / hour
The Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. This position…
Added 4 mins ago
SC
Retail Sales Associate
Seasons Corner Market Corner Market Cafe
West Bridgewater, MA
- $17.5 USD / hour
The Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. This position…
Added 4 mins ago
SC
Retail Sales Associate
Seasons Corner Market Corner Market Cafe
Fall River, MA
- $17.5 USD / hour
The Retail Sales Associate plays a key role in delivering an outstanding guest experience by providing fast, friendly service in a high-energy convenience store environment. This position…
Added 4 mins ago
UG
RN Clinical Manager
UnitedHealth Group
Bellaire, TX
- $80,892 to $121,338 USD / year
Recommends employment decisions for staff to the director of operations, including decisions to hire, fire, advance, promote or change status
Added 5 mins ago
AS
Project Coordinator - Project Co 3058248
Apex Systems Inc.
Westborough, MA
- $25 to $35 USD / hour
Maintain a high standard of cleanliness and organization within the robotics space to support building presentation and operations.
Added 6 mins ago
SM
Manager, Bus Transportation
San Mateo County Transit District
San Carlos, CA · Millbrae, CA · South San Francisco, CA
- $68.82 to $96.35 USD / hour
Manage assigned cost centers, including budget development, expenditure monitoring, financial projections, budget adjustments, and maintaining operations within approved budget allocations.
Added 9 mins ago
Salon Manager
Supercuts
Manhattan Beach, CA
Supercuts is one of the industry’s most recognized salon brands. We offer outstanding development and training, with special emphasis on technical skills, have an established career path…
Added 9 mins ago
Warehouse Associate
United States
…in maintaining the efficiency and accuracy of our warehouse operations, contributing to the overall success of our business. You will report to the Sourcing…
Added 11 mins ago
1st Shift MCVD Technician
Coherent Corp. US
Granby, CT
Prepare glass tubes and perform glass-working operations using oxygen/hydrogen torches
Added 11 mins ago
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Retail Shortage Control - Part Time
Burlington
New Hartford, NY
- $16 USD / hour
- Part-time
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Added 11 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Lawrence, NY
- $19 to $21 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 11 mins ago
Nurse
Veterans Affairs, Veterans Health Administration
Kings, NY
Added 12 mins ago
Lead Supervisor Gas Maintenance & Ops
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DANSVILLE, NY
…NY, Lockport, NY, Olean, NY Reports to: Sr. Manager- Regional Operations Work Type: Office The salary range for this position is based on experience level ranging from $116,000 to $145,000…
Added 12 mins ago
Retail Sales Supervisor
Staples
Freeport, NY
Retail Sales Supervisors champion customer engagement and oversee the front of store operations. You and the store team will focus on increasing sales, conversions and service throughout…
Added 12 mins ago
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Retail Front End Supervisor - Full-Time
Burlington
Colonie, NY
- $18 to $20 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 12 mins ago
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Engineering Associate
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West Nyack, NY
- $85,000 to $90,000 USD / year
The Engineering Associate will support the planning, design, permitting, and construction of capital water and wastewater projects, with an immediate focus on PFAS treatment systems (e.g.,…
Added 12 mins ago
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Retail Sales Associate - Full-Time
Burlington
Colonie, NY
- $16 USD / hour
- Full-time
…nation, join the Burlington Stores, Inc. as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy…
Added 12 mins ago
M
Custodian
ManpowerGroup
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- $20 USD / hour
Our client, a leading industrial facility, is seeking a Janitor and Maintenance Associate to join their team. As a Janitor and Maintenance Associate, you will be part of the Maintenance…
Added 12 mins ago
B
Retail Shortage Control - Part Time
Burlington
Colonie, NY
- $16 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 12 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Colonie, NY
- $16 USD / hour
- Part-time
…join the Burlington Stores, Inc. as a Seasonal Retail Sales Associate ! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy…
Added 12 mins ago
Sr. Principal Computer Systems Analyst - Windows/Linux
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Oversee and lead the reliable operations of multi-user computer systems working with system engineers, PC desktop technicians, networking engineers, project managers, end users, and…
Added 12 mins ago
B
Retail Stocking Team Supervisor - Full-Time
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New Hyde Park, NY
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- Full-time
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The Home Depot

Operations Experience Manager

Rhinelander, WI, United States

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Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Purpose:

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes - strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Action Oriented
Decision Quality
Collaborates
Self-Development
Situational Adaptability
Communicates Effectively
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

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More about this job

Skills

Customer service
Order picking
Opening and closing procedures
Leadership
Coaching
Sales
Auditing
Conflict resolution
Regulatory compliance
Performance management
Documentation
Product knowledge
Employee relations
Personal protective equipment
Assist customers
Inspection
Merchandising
Retail operations
Adaptability

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