Jobs in the United States

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Added 1 min ago
Adjunct, Physics
Alvin College
Alvin, TX
"Alvin College envisions a college that inspires lifelong learning, cultivates innovation, and serves as a vital partner in strengthening the economic and cultural vitality of our region -…
Added 4 mins ago
Relationship Banking Associate
NBT Bank
Carbondale, PA
The role of the Relationship Banking Associate is to deliver high-quality customer service and responsiveness to ensure fulfillment and satisfaction of both internal and external customers.…
Added 4 mins ago
Workers Compensation Digital Sales
ADP
Coraopolis, PA
As a Digital Sales Associate, you will sell ADP solutions, including payroll, tax, human resources, and benefits to new and existing clients using the latest digital technology. You will…
Added 5 mins ago
Workers Compensation Digital Sales Role
ADP
Allentown, PA
As a Digital Sales Associate, you will sell ADP solutions, including payroll, tax, human resources, and benefits to new and existing clients using the latest digital technology. You will…
Added 6 mins ago
Workers Compensation Digital Sales
ADP
Pittsburgh, PA
As a Digital Sales Associate, you will sell ADP solutions, including payroll, tax, human resources, and benefits to new and existing clients using the latest digital technology. You will…
Added 6 mins ago
T
Senior Director, Sr Relationship Manager
TIAA
State College, PA · Pittsburgh, PA · Philadelphia, PA
- $121,000 to $163,000 USD / year
Strategic partner and trusted advisor of the plan sponsors and consultants. Identifies, influences, and executes on a strategic vision of both the plan sponsor and TIAA.
Added 15 mins ago
Teacher at Holleman Elementary
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
Teacher at Beta Academy
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
Before and After School Teacher at Council Rock School District
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
Before and After School Teacher at Kelly Elementary
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
KC
Before and After School Teacher at Pemberton School District
KCE Champions LLC
United States
- $15.95 to $21.55 USD / hour
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
Teacher at Doral Academy Fire Mesa
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
Teacher at Stevenson Early Childhood Education Center
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
Teacher at Harris Elementary
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
After School Teacher at Holy Redeemer Catholic School
KCE Champions LLC
United States
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
KC
Teacher at Richard Haynes Elementary School
KCE Champions LLC
United States
- $16.9 to $22.85 USD / hour
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 15 mins ago
KC
Teacher at Daniel Webster Elementary School
KCE Champions LLC
United States
- $18.25 to $24.65 USD / hour
Futures start here. Where first steps, new friendships, and confident learners are born. At KinderCare Learning Companies, the first and only early childhood education provider recognized…
Added 28 mins ago
Sr. Analyst, Logistics Project - Execution
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Chicago, IL
Partner with Logistics Operations, Ops POD leads, site managers, IT, and development resources to align priorities and drive execution.
Added 30 mins ago
AI/ML Computational Science Associate Manager
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United States
Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our…
Added 31 mins ago
Professional Education Training Manager, Interventional Spine
Boston Scientific
New York
The Professional Education Training Manager supports the development, coordination and implementation of education and training programs for Boston Scientific's products, therapies and…
Added 32 mins ago
Director of Centralized Catering Operations
Compass Group
Mountain View, CA
At Bon Appetit Management Company we are committed to two things, great food and outstanding service! At Bon Appetit you won't find our managers referring to a corporate recipe book or our…
Added 38 mins ago
Associate DVM
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Grow through an apprenticeship-style mentorship model, learning side by side with partner doctors across the full spectrum of care, building confidence and clinical expertise.
Added 46 mins ago
Director, Nurse Advancement
BD (Becton, Dickinson and Company)
Franklin Lakes, NJ
The Director, Nurse Advancement is a strategic nursing leader responsible for developing, launching, and scaling BD’s enterprise nurse engagement strategy across the nursing career journey.…
Added 46 mins ago
Strategy & Insights Analyst
BD (Becton, Dickinson and Company)
Franklin Lakes, NJ
Perform opportunity assessments, trend analyses, scenario evaluations, and business case development.
Added 46 mins ago
Director, Clinical Partnerships & Solutions
BD (Becton, Dickinson and Company)
Franklin Lakes, NJ
Partner with Strategic Customer Vice Presidents (SCVPs) and business units to ensure alignment of solution offerings and partnership models.

The Home Depot

Operations Experience Manager

Rhinelander, WI, United States

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Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 4, 2026

Original job description

Position Purpose:

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes - strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Action Oriented
Decision Quality
Collaborates
Self-Development
Situational Adaptability
Communicates Effectively
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

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More about this job

Skills

Customer service
Order picking
Opening and closing procedures
Leadership
Coaching
Sales
Auditing
Conflict resolution
Regulatory compliance
Performance management
Documentation
Product knowledge
Employee relations
Personal protective equipment
Assist customers
Inspection
Merchandising
Retail operations
Adaptability

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