Jobs in the United States

25+ jobs

Save this search

Added just now
Manufacturing Training Instructor | ACA
AFL
Duncan, SC
AFL manufactures industry-leading fiber optic cable, connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world.…
Added 4 mins ago
Childcare Director in Training
Sunshine House
Columbia, SC
Education Supports: All required professional development is paid. Interested in continuing your education? We pay for the CDA program and support TEACH.
Added 7 mins ago
T
Client Services Associate
TEKsystems
Fort Mill, SC
- $20.5 to $23 USD / hour
DescriptionJob Description:Are you ready to kickstart your career in Financial Services, one of the most dynamic and fast-growing industries? Do you love being part of a team? Are you…
Added 7 mins ago
Financial Advisor - Huntingdon, PA - Market 25, Region 231
Edward Jones
United States
…advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies,…
Added 13 mins ago
Associate Manager - CPD Mexico Technical Center
Kohler Co.
United States
· Apply and promote Lean Product Development principles to improve learning cycles, decision quality, collaboration, flow, and execution effectiveness.
Added 15 mins ago
Senior Manager, Performance & Enablement
World Wide Technology Holding, LLC
Remote, United States
3+ years of people leadership or significant cross-functional leadership experience, including setting work priorities, coaching team members, and managing program delivery.
Added 20 mins ago
Financial Center Manager Associate - Frisco, TX (Lucas Crossing DeNovo)
Fifth Third Bank, National Association
Frisco, TX
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
Added 20 mins ago
Financial Center Manager Associate - Fort Worth, TX Area
Fifth Third Bank, National Association
Fort Worth, TX
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
Added 25 mins ago
Graduate Assistant for Development- Athletics
University System of Georgia
UNG-Dahlonega, GA
…focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a…
Added 25 mins ago
Development Graduate Assistant
University System of Georgia
UNG-Dahlonega, GA
…focused on a mission of educational excellence, leadership development and community engagement opportunities that develop students into leaders for a diverse and global society. Through a…
Added 27 mins ago
HK
HR Generalist
HEALTHY KIDS PROGRAMS
Poughkeepsie, NY
- $26 to $28 USD / hour
Partner with managers, program leadership, and site directors to address employee concerns, provide HR guidance, and promote a positive workplace culture.
Added 27 mins ago
HK
School-Age Childcare Multi-Site Director - Before & After School
HEALTHY KIDS PROGRAMS
Fayette, NY
- $20 USD / hour
Building Partnerships - Principals and school staff view HKP as a dependable, communicative partner; day-to-day issues are resolved quickly at the building level
Added 29 mins ago
CC
Financial Planning & Analysis Manager
Colorado College
Colorado Springs, CO
- $110,000 to $112,278 USD / year
Lead the development and preparation of the College's annual operating and all-funds budgets in partnership with the Associate Vice President for Finance and College leadership. Develop…
Added 34 mins ago
Data Scientist II, AMZL, Central Learning Solutions Science
Amazon
Bellevue, WA
The Central Learning Solutions (CLS) Science team in Amazon Operations builds state-of-the-art solutions for enhancing leadership and associate development across the organization. We…
Added 34 mins ago
Cloud Onboarding Manager 2
ManpowerGroup
Redmond, WA
Orchestrate partner-led execution and leverage Cloud Accelerate Factory (CAF) for Agents and other Microsoft delivery resources; manage MSX milestone progression for committed Usage Intent…
Added 35 mins ago
Associate Account Executive, ACS
Amazon
Seattle, WA
At Amazon, our peculiar culture and obsession with delighting customers extends to everything we do - including what we call our teams. While the industry knows this role as a SDR, BDR,…
Added 36 mins ago
Senior Support Specialist, Field Learning
Edward Jones
United States
Working closely with internal stakeholders, learners, and external vendors, this role coordinates program operations, communications, reporting, scheduling, and learning technology support.…
Added 41 mins ago
Start your B2B Sales Career with a Fortune 250 company
ADP
Coraopolis, PA · Pittsburgh, PA
As a Digital Sales Associate, you will sell ADP solutions, including payroll, tax, human resources, and benefits to new and existing clients using the latest digital technology. You will…
Added 52 mins ago
IT Support Specialist
FGM?Architects
Westchester, IL
Added 1 hour ago
T
Wealth Management Advisor (West Hartford, CT)
TIAA
West Hartford, CT
- $100,000 to $110,000 USD / year
…challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all…
Added 1 hour ago
QS
Refining Department Manager
Qualified Staffing
Richmond, VA
- $75,000 USD / year
The ideal candidate will have a strong background in manufacturing or plant operations, proven leadership experience, and the ability to balance production demands with employee development…
Added 1 hour ago
CG
RECEIVING SUPERVISOR (THE FRUIT GUYS) - CHICAGO, IL
Compass Group
CHICAGO, IL
- $27 to $30 USD / hour
Provide coaching, feedback, and development opportunities for team members.
Added 1 hour ago
Financial Advisor - Red Wing, MN - Market 29, Region 371
Edward Jones
United States
…advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies,…
Added 1 hour ago
Financial Advisor - Whitney, TX - Market 12, Region 194
Edward Jones
United States
…advisor may be the right change for you. Financial advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies,…
Added 1 hour ago
OS
Retail Store Area Team Leader (Assistant Team Leader)
Ocean State Lot
Chester, MD
- $24 to $26 USD / hour
● Support HCM processes, including associate data and timekeeping, benefits, and learning

The Home Depot

Operations Experience Manager

Rock Springs, WY, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 1 year of relevant work experience, including management of people and retail operations.
Posting language: English
Posted: Nov 3, 2026

Original job description

Position Purpose:

Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes - strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.

Key Responsibilities:

30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing & Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training & Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
25%- Shared Manager on Duty –Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.

Direct Manager/Direct Reports:

This Position typically Reports to Operation Assistant Manager
This position has 4 Direct Reports

Travel Requirements:

No travel required

Physical Requirements:

Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

Working Conditions:

Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.

Minimum Qualifications:

Must be 18 years of age or older
Must be legally permitted to work in the United States
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
1 year of relevant work experience, including management of people and retail operations.

Preferred Qualifications:

At least 1 year prior merchandising and/or operational experience.
At least 1 year leadership experience, preferably big box retail.
Knowledge of the home improvement industry.

Minimum Education:

The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Preferred Education:

No additional education

Minimum Years of Work Experience:

2 + years of previous related work experience

Preferred Years of Work Experience:

No additional years of experience

Minimum Leadership Experience:

1+ year of previous leadership Experience

Preferred Leadership Experience:

1+ year of previous leadership Experience

Certifications:

None

Competencies:

Action Oriented
Decision Quality
Collaborates
Self-Development
Situational Adaptability
Communicates Effectively
Customer Focus
Manages Conflict
Develops Talent
Manages Conflict

Apply About employer

More about this job

Skills

Customer service
Order picking
Opening and closing procedures
Leadership
Coaching
Sales
Auditing
Conflict resolution
Regulatory compliance
Performance management
Documentation
Product knowledge
Employee relations
Personal protective equipment
Assist customers
Inspection
Merchandising
Retail operations
Adaptability

Report this job