Manager Operations Process

Key Responsibilities:

• Manage store operations processes for specific area(s) of responsibility and manage projects focusing on process improvements that support the needs of the stores/field.
• Provide input and resources, partnering with the Operations Strategy Team and others to drive major process improvement initiatives for Home Depot.
• Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
• Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line.
• Manage/drive core store operations projects and/or process improvements.
• Manage day to day processes related to their areas of responsibility.
• Create and maintain project work plans.
• Manage issues and roadblocks that arise related to their area of responsibility.
• Respond proactively to unanticipated store needs arising out of a variety of inputs.
• Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
• Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
• Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
• Provide guidance and training specific to area of expertise.
• Assist in collaborating findings from data and making verbal/written recommendations.
• Demonstrate proficiency/understanding of specific processes.
• Maintain knowledge base regarding specific operations and processes within store operations.
• Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).

Minimum Qualifications:

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Bachelor’s degree in Bioengineering or a related field and 2 years of experience in a related occupation. Requires 2 years of experience in the following skills:
• Translating Compliance into Culture: Developing enterprise-wide communication strategies that translate complex regulatory guidelines (e.g., OSHA, local compliance) into clear, actionable, and engaging protocols for retail field teams and store associates.
• Risk Mitigation in Dynamic Environments: Designing and launching safety initiatives tailored specifically to high-traffic retail spaces - focusing on ergonomics, incident prevention, emergency response, and hazard reduction without compromising the customer experience.
• Field Alignment & Feedback Loops: Establishing robust feedback mechanisms between corporate and retail fields to ensure safety messaging is practical, consistently adopted, and continuously optimized based on real-time operational insights.
• Strategic Safety Governance: Providing high-level direction and vision to dedicated safety managers and program owners, ensuring their individual compliance initiatives align with the broader organization's operational and financial goals.
• Empowering Performance & Accountability: Driving cross-functional alignment by empowering safety leads to own their metrics, manage vendor partnerships, and spearhead process improvements (ex; Lean Six Sigma) within their respective domains.
• Scientific Approach to Ergonomic Risk: Leverages a rigorous foundation in the physical sciences and biological principles to analyze human biomechanics, translating academic insights into targeted, high-impact programs that effectively reduce ergonomic risk in the field.
• Data-Driven Safety Analytics: Utilizes advanced statistical analysis to evaluate complex injury reporting data, establishing clear correlations between safety incident trends and specific operational programs to drive proactive, data-backed interventions.