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Added 1 min ago
PU&R Contact Center Operations and Transformation Manager
Deloitte
Kansas City, MO
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Added 1 min ago
PU&R Contact Center Operations and Transformation Manager
Deloitte
Saint Louis, MO
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation
Added 1 min ago
Cyber Oracle Cloud Security - Manager / Engineering Manager II
Deloitte
Kansas City, MO
Are you interested in working in a dynamic environment that offers opportunities for growth and new responsibilities? As an Engineering Manager II in Deloitte's Cyber practice, you will…
Added 2 mins ago
GL
Associate Director, Commercial Quality Operations
Galderma Laboratories, LP
United States
- $156,000 to $187,200 USD / year
…the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct…
Added 2 mins ago
Manager, Sales Force Effectiveness
Galderma Laboratories, LP
United States
Enable field effectiveness by delivering training on SFE tools for new hires and providing ongoing support through office hours during product launches, system enhancements, and process…
Added 2 mins ago
Manager, Sales Force Effectiveness
Galderma Laboratories, LP
United States
Enable field effectiveness by delivering training on SFE tools for new hires and providing ongoing support through office hours during product launches, system enhancements, and process…
Added 3 mins ago
DO
INFORMATION TECHNOLOGY SPECIALIST I
Department of Corrections & Rehabilitation
CA
- $6,513 to $10,537 USD / month
In addition, the incumbent must have comprehensive knowledge of the Software Development Lifecycle (SDLC) and the ability to support application implementation and deployment activities.…
Added 4 mins ago
HC
Branch Manager
Horizon Credit Union
Spokane Valley, WA
- $26.7 to $41.38 USD / hour
In alignment with leadership, the Branch Manager I supports Horizon Credit Union’s mission of providing relevant solutions combined with quality service to improve the financial and…
Added 4 mins ago
AT
Director, Governance, Risk & Compliance
Apex Technology, Inc.
Los Angeles, CA
- $200,000 to $250,000 USD / year
This is a player-coach leadership role. You will personally own our GRC program - control frameworks, risk management, audits, assessments, and the body of evidence that proves our…
Added 4 mins ago
Operations Project Manager
Q2 Software, Inc.
Austin, TX
The Project Manager turns ambiguity into a plan, secures the right people and commitments, and keeps clients, vendors, and executives aligned to a shared date. The role orchestrates…
Added 4 mins ago
Commercial Fleet Sales Representative - Kansas City, MO
The Goodyear Tire & Rubber Company
Kansas City, MO
…Representative, Tire Sales, Tires, Sales Executive, Account Manager, Territory Sales Manager, Field Sales Representative, Business Development Manager, Sales Consultant, Area Sales…
Added 5 mins ago
GL
Associate Director, Commercial Quality Operations
Galderma Laboratories, LP
United States
- $156,000 to $187,200 USD / year
…the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct…
Added 5 mins ago
Manager, Sales Force Effectiveness
Galderma Laboratories, LP
United States
Enable field effectiveness by delivering training on SFE tools for new hires and providing ongoing support through office hours during product launches, system enhancements, and process…
Added 5 mins ago
Manager, Sales Force Effectiveness
Galderma Laboratories, LP
United States
Enable field effectiveness by delivering training on SFE tools for new hires and providing ongoing support through office hours during product launches, system enhancements, and process…
Added 6 mins ago
Designer I CAD
St. Jude Medical, Cardiology Division, I
MN
Career development with an international company where you can grow the career you dream of.
Added 6 mins ago
Territory Manager, CMEMS -- Des Moines Metro
St Jude Medical S C Inc
IA
Account Management & Program Development: Conduct quarterly business reviews with key accounts to assess performance and identify growth opportunities. Partner effectively with Clinical…
Added 6 mins ago
Territory Manager, CardioMEMS -- Salt Lake City Metro
St Jude Medical S C Inc
UT
Account Management & Program Development: Conduct quarterly business reviews with key accounts to assess performance and identify growth opportunities. Partner effectively with Clinical…
Added 6 mins ago
Manager, Clinical Laboratory
Genomic Health, Inc.
United States
The Manager, Clinical Laboratory manages the overall daily clinical laboratory operations and develops procedures to ensure safety, quality, and accuracy of results. This position oversees…
Added 6 mins ago
Public Relations Associate Director
Wray Ward LLC
Charlotte, NC
The Public Relations Associate Director (PRAD) leads the strategy, development and execution of public relations programs that strengthen brand visibility, build authority and drive…
Added 7 mins ago
Associate Product Manager - Sets & Promotions , DEWALT
Black & Decker (U.S.) Inc.
Towson, MD
Associate Product Manager - Sets & Promotions , DEWALT, Hybrid
Added 7 mins ago
Sr Accessibility Product Manager, Clinical Solutions (Remote)
RELX INC
Maryland Heights, MO
About the RoleIn this role, you will lead the accessibility program for a broad portfolio of Clinical Solutions products, ensuring they meet evolving accessibility standards and support the…
Added 8 mins ago
C
Sales Manager (Part Time)
Carter's
Lenexa, KS
- Part-time
Added 8 mins ago
Experience Manager
Compass Group
LOS GATOS, CA
…everything you bring to the table. Through mentorship, real development, and a clear path to leadership, we're committed to your journey - not just your job title. Come be part of something…
Added 9 mins ago
Software Quality Engineer I
MED Medtronic Inc
Mounds View, MN · Newton, MA
…and cross-functional partners to drive quality for design, development, and maintenance of software for Affera cardiac electrophysiology systems. By blending technical expertise with a…
Added 10 mins ago
VP, Relationship Manager - Floor & Decor
Synchrony Bank
Charlotte Engagement Hub, NC
The VP, Relationship Manager is responsible for the performance of Floor & Decor and Installation Made Easy portfolios. This program will feature both a Consumer PLCC and Business Revolving…

The Hertz Corporation

Technical Program Manager, Data & Analytics

Jefferson City, MO, United States

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Applications open in a new tab.

Job details

Posting language: English

Original job description

Summary

A Day in the Life:

The Technical Program Manager, Data & Analytics will provide overall technical leadership for the support, maintenance and operations of our Data & Analytic and MFT(Manage File Transfer) platforms and applications. The ideal candidate is a production support specialist that has extensive experience managing outsourced service providers to enable incident management, troubleshooting, bug fixing, patching, monitoring and alerting. Partners closely with Engineering and Application Development leaders for effective hand-over during the development and deployment lifecycle, as well as partnering with other leaders within Technology to ensure smooth resolution of incidents. Responsible for end-to-end production support across data platforms, business intelligence and analytic applications.

What you will do:

+ Provide technical support for Data Platforms, BI Platforms, Analytics and MFT Applications

+ Incident Management - minimize service disruption by driving timely resolution of incidents

+ Problem Management - ensure a proactive stance to post-incident review and follow-up

+ Change Management - expedite change requests to ensure service availability

+ Serve as central intake coordinator across multiple concurrent workstreams - triage, assign, track, and ensure formal handoff to production support

+ Coordinate large-scale migration efforts including planning, go-live execution, vendor communications, and maintenance of team documentation and runbooks

+ Lead troubleshooting, bug fixing, patching and implementation of minor enhancements

+ Develop and implement appropriate monitoring and alerting capabilities across platforms

+ Lead and manage multiple outsourced service providers to deliver on Production Support goals and objectives across the Data & Analytics portfolio

+ Manage vendors to take appropriate measures for controlling cost, reducing potential risks related to vendors, ensuring excellent service deliverability and deriving value from vendors in the long-run

+ Arrange, assign, adjust and monitor shifts to have apt coverage

+ Collaborate with Engineering and Application Development teams on production support hand-overs

+ Coordinate with teams across Product & Technology including platform engineering, service incident management, security and engineering

+ Report promptly to management and business partners regarding critical outages until resolution

+ Communicate effectively with different levels of leadership within the organization

+ Write and review high-quality technical documentation, including run-books

+ Provide regular status reports to management on application status and other service metrics

+ Develop reporting to analyze and optimize production support effort, costs and productivity

+ Support audit process in user management, access management, and security related activities

+ Ensure all processes and procedures follow organization standards

+ Monitor project risks proactively identify potential bottlenecks and trigger early intervention protocols before critical impacts occur.

+ Encourage and maintain a "best practice sharing culture", always striving to find ways to improve service and deliver value to the business

+ Develop innovative, cost-saving process improvements to manage production support across the portfolio

What We're Looking For:

+ Minimum 10 years of experience leading teams in data engineering, application development or production support

+ At least 5 years of experience as production support specialist

+ At least 4 years of experience using Agile Methodology preferred

+ PMP or Scrum Master certification preferred; experience with Jira, enterprise change management (CAB), and AI-assisted productivity tools a plus

+ Minimum 5 years of experience with Data/BI/Analytic platforms such as Databricks, Kafka, , MFT(Manage File Transfer), Sterling, Tableau, Cognos or similar data & analytic platforms

+ Advanced working knowledge of data engineering, data warehousing, business intelligence, AWS preferred

+ Bachelor's degree in Engineering, Computer Science or a related field preferred

+ Ability to manage remote distributed teams with 24/7 onshore/offshore team coverage

+ Excellent communication (verbal and written) skills and ability to effectively collaborate with both business and technical teams

+ Problem solving skills, project management skills, attention to detail, and exceptional organizational skills

+ Ability to deal with ambiguity and competing objectives in a fast-paced environment

+ Flexibility in scheduling which may include nights, weekends and holidays

The starting salary is$135,000 with annual bonus and profit-sharing eligibility. The actual salary will be determined based on years of relevant work experience

What You'll Get:

+ Paid Time Off

+ Medical, Dental & Vision plan options

+ Retirement programs, including 401(k) employer matching

+ Paid Parental Leave & Adoption Assistance

+ Employee Assistance Program for employees & family

+ Educational Reimbursement & Discounts

+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

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More about this job

Skills

Data analysis
Business intelligence
Technical support
Google Analytics
Change management
Documentation
Troubleshooting
Leadership
Control production
Data engineering
Agile
PMP
Scrum
Jira
Databricks
Apache Kafka
Tableau
IBM Cognos
Data warehousing
AWS
Computer science
Communication skills
Problem solving
Project management
Attention to detail
Organizational skills
Scheduling

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