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The Hershey Company

Associate CSE AFH

Hershey, PA, United States

$85,040 to $106,300 USD / year

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Job details

Pay: $85,040 to $106,300 USD / year
Experience: 3+ years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field.
Posting language: English
Posted: Nov 9, 2026

Original job description

Remote near a major airport | United States

Why Hershey

At The Hershey Company, we make more moments of goodness through some of the world's most iconic brands, including Hershey's, Reese's, Kit Kat®, Jolly Rancher, Twizzlers, Dot's Pretzels, Lesser Evil and more. Our team supports a global portfolio of over 90 brands, creating opportunities to shape strategies and drive impact across a breadth of businesses that few companies can offer. While many organizations focus on a handful of brands, Hershey provides exposure to a diverse portfolio of category-leading brands enjoyed by consumers around the world. What truly sets us apart is our legacy. Inspired by Milton Hershey's belief that business should create opportunity for others, we have been making a positive impact for more than a century through our commitment to communities, philanthropy, and our longstanding partnership with Milton Hershey School. When you join Hershey, you become part of a company where purpose, growth, and making a difference are woven into how we do business every day.

How will you fit in the big picture?

The Associate CSE AFH is a key contributor within the Commercial, Industrial & Emerging Retail team. This role manages day-to-day work across multiple customer accounts and processes, using practical account and client management expertise to strengthen service delivery, identify growth opportunities, and support reliable customer retention. The Associate CSE AFH will organize defined projects and workflows, resolve moderately complex issues, and partner across internal teams, distributors, and external partners to improve business and customer outcomes.

What will you do?

• Execute day-to-day customer relationship activities: Carry out scheduled check-ins, follow-up communications, service confirmations, and other planned engagement activities across assigned accounts. Capture key information in required systems to support relationship stability and visibility for the broader account team.

• Contribute to account planning and opportunity sizing: Gather and synthesize customer feedback, performance trends, and business data for account plans and reviews. Highlight patterns, potential risks, and growth opportunities to senior team members and leaders.

• Resolve moderately complex customer issues: Analyze recurring service challenges and questions involving multiple internal teams. Apply policies, established practices, and historical precedent to determine appropriate responses while minimizing unnecessary escalation.

• Prepare customer-facing materials and standard proposals: Develop accurate, complete, and tailored presentations, proposals, and related materials using established templates and guidance from senior subject matter experts.

• Coordinate operational requirements with distributors and partners: Manage defined operational details such as timing, documentation, and standard service requirements. Track completion of requested actions and document outcomes to support smooth execution across the extended value chain.

Minimum Requirements

Education:

Bachelor’s degree or an equivalent combination of education and relevant experience.

Experience:

3+ years of relevant experience in account management, customer/client service, sales support, commercial operations, or a related field.

Knowledge, Skills & Abilities

• Strong customer relationship skills and the ability to build productive, mutually beneficial partnerships.

• Working knowledge of account planning, commercial strategy, customer analytics, and opportunity identification.

• Ability to assess multiple factors, coordinate across teams, and resolve customer issues using established practices.

• Clear written and verbal communication skills, including preparation of proposals and customer-facing presentations.

• Strong organization, follow-through, attention to detail, and comfort managing multiple accounts or workflows.

• Ability to work effectively in a remote environment and travel as business needs require.

Benefits and Perks

At Hershey, we offer competitive pay and a comprehensive total rewards package designed to support your wellbeing, financial security, and life outside of work.

• Health & Wellbeing: Medical, dental, and vision coverage, plus wellness programs that support your physical and mental health begin on Day 1.

• Financial Security: Competitive pay, annual incentive opportunities, and a 401(k) with company match

• Time Off & Flexibility: Paid time off, company holidays, and flexible ways of working where applicable

• Growth & Development: Career development programs, learning opportunities, and internal mobility

Benefits may vary based on role, location, and eligibility.

#Indeed

The anticipated base salary range for this role is $85040 to $106300 per year. The actual base salary offered will depend on a variety of job‑related factors, including, but not limited to, experience, skill set, education, and training. In addition to a market-competitive base salary, our Total Rewards package includes performance‑based incentives and a comprehensive, competitive benefits package designed to support overall physical, mental, and financial well‑being (as applicable). Learn more about Hershey’s benefits and all the resources Hershey provides to support our employees’ physical, emotional, and financial well‑being by visiting the Hershey Digital Employee Experience at www.askHRbenefits.hersheys.com

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans. You may request a reasonable accommodation if you are unable or limited in your ability to use or access our online application process as a result of a disability. You can request an accommodation via phone or email.To request an accommodation via phone, please call +1 877-804-1794 and leave a voicemail with your contact information. You may also email a request for accommodation to ApplicationHelp@hersheys.com. Please be sure to include “Accommodation Needed” in the subject line. This will ensure that your email is routed to the appropriate contact who will handle your request.

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Skills

Presentation skills
Documentation
Sales
Communication skills
Attention to detail

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