Jobs in the United States

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Added just now
Pharmacy Manager
CVS Rx Services, Inc.
Asheville, NC
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added just now
CR
Pharmacy Manager - Full Time Flexible
CVS Rx Services, Inc.
Tupelo, MS
- Full-time
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added just now
Pharmacy Manager - Store 16952
CVS Rx Services, Inc.
Champlin, MN
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added just now
Store Manager in Training
Woodward Detroit CVS, L.L.C.
Saint Clair Shores, MI
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
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Operations Manager
Maryland CVS Pharmacy, L.L.C.
Middletown, MD
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
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Operations Manager
CVS Pharmacy, Inc.
Quincy, MA
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added just now
Operations Manager - Overnight
CVS Pharmacy, Inc.
New Bedford, MA
Unlike the Store Manager in Training position, the Overnight Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not…
Added just now
Operations Manager
CVS Pharmacy, Inc.
Boston, MA
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added just now
Operations Manager
Kentucky CVS Pharmacy, L.L.C.
Crestwood, KY
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added just now
Operations Manager
Kentucky CVS Pharmacy, L.L.C.
Louisville, KY
Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible…
Added just now
CR
District Support Pharmacist Full Time
CVS Rx Services, Inc.
Palm Harbor, FL
- Full-time
…care for our patients. In addition to supporting the Pharmacy Manager in leading and directing your Pharmacy Technician Support Staff, you are accountable for supporting the management,…
Added just now
A
External Manufacturing Manager
Amneal
Piscataway, NJ
- $150,000 to $160,000 USD / year
The Manager, External Manufacturing Operations (EMO) is the primary operational contact for assigned contract manufacturing organizations (CMOs/CDMOs), products, and manufacturing programs.…
Added just now
Pharmacy Manager
CVS Rx Services, Inc.
Tucson, AZ
…helping manage chronic and specialty conditions. As Pharmacy Manager, you have one of the most significant roles in our company ΓÇô delivering our purpose, modeling our values, and…
Added just now
Pharmacy Manager - Store 09293
CVS Rx Services, Inc.
Apache Junction, AZ
As a Pharmacy Manager, you will lead and develop a pharmacy team that provides exceptional patient care by promoting best practices and leading through change while identifying and…
Added just now
Store Manager in Training
Arkansas CVS Pharmacy, L.L.C.
Hot Springs, AR
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 1 min ago
SI
Senior Manager, Sales
Salesforce, Inc.
CA
- $154,050 to $226,600 USD / year
As a Sales Leader you will be managing and developing a team of Account Executives. You will participate and lead in client and prospect meetings as well as work cross-functionally with…
Added 1 min ago
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Lead Industry Solution Specialist
Salesforce, Inc.
Remote, United States
- $134,750 to $231,980 USD / year
Lead requirements gathering and identification of use case priority in partnership with industry SE, Marketing and Product teams.
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Customer Success Manager - Tableau
Salesforce, Inc.
IL
- $123,100 to $202,600 USD / year
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
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Lead Generator Project Engineer-1
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United States
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
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Lead Generator Project Engineer-2
GE Gas Turbines (Greenville) L.L.C.
United States
The Lead Generator Project Engineer provides technical project management, technical direction, and drives coordination of engineering activities and critical issue resolution for…
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Lead I&C System Engineer
GE Vernova Hitachi Nuclear Energy Americas LLC
United States
Lead integrated approaches and solutions across the diverse plant disciplines or specialties of Instrumentation, Control, DCS, HFE, Simulation and Electrical.
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Compliance Specialist
NW Natural
Conroe, TX
- $22.62 to $35.94 USD / hour
…water quality, laboratory partners, and the Administrative Manager to maintain compliance and strong documentation practices across all operational…
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Senior Product Growth Manager - Product Security (Houston, TX)
Hewlett Packard Enterprise
Spring, TX
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office
Added 1 min ago
Finance and Accounting Analyst 2
Oregon Health & Science University
United States
…Departments under the supervision of the Basic Science Budget Manager. Position actively works with Financial Manager and other OHSU partners (OPAM, CFS, etc.) to resolve questions, issues…
Added 1 min ago
Marketing Programs Manager
Inland Cellular LLC
Boise, ID
The Marketing Programs Manager is responsible for planning, executing, and measuring integrated marketing programs that support brand awareness, customer engagement, lead generation, and…

The Helper Bees

Account Manager, Gov Programs

Austin, TX, United States

Apply on recruiting.paylocity.com About employer

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Job details

Posting language: English
Posted: Nov 10, 2026

Original job description

Description Join our winning team, recently honored as #67 on Forbes’ list of America’s Best Startup Employers for 2024! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience. At THB, we define our company culture through our Core Values:

Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution
Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact.
Bee the teammate you want to work with - We work as a team, help each other and encourage each other
Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed.
Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small.

Job Summary:

The Account Manager, Government Programs oversees a portfolio of complex government health-plan partnerships and serves as the primary Government Accounts lead for partner communication, program visibility, performance reporting, and cross-functional alignment. This role is responsible for ensuring that plan expectations, contractual commitments, operational performance, and stakeholder priorities remain aligned across assigned programs.The role serves as the Government Accounts oversight and partnership lead for strategically important government health-plan programs and partnerships that are central to THB’s mission and growth. Operations owns day-to-day program execution and service delivery; this position partners with Operations to monitor performance, surface risks, coordinate action, prepare reporting, and communicate program status and recommendations to the health plan.

Supervisory Responsibilities:

None
Provide program leadership and accountability through influence, coordination, governance, and follow-through across internal teams and external partner stakeholders.

Duties/Responsibilities: Government Program Oversight & Partner Management

Provide account-level oversight of assigned government programs and strategically important health-plan partnerships.
Serve as the primary partnership lead between the health plan, Government Accounts, and Operations.
Partner closely with Operations, which owns day-to-day program execution, workflows, staffing, and service delivery.
Maintain visibility into program milestones, performance, risks, dependencies, outstanding decisions, and follow-up items.
Facilitate recurring governance and performance meetings with internal stakeholders and plan partners.
Establish agendas, document decisions, track action items, and ensure appropriate follow-through.
Coordinate across Operations, Product, Data, Engineering, Implementation, Finance, and other internal teams to maintain alignment.
Surface risks related to participant experience, service delivery, outcomes, timelines, or financial performance and coordinate mitigation with the appropriate owners.
Manage competing partner priorities and ensure decisions, scope changes, and commitments are clearly documented and communicated.

Accounts & Relationship Management

Manage a portfolio of health-plan accounts, including large and complex partners requiring a high degree of coordination, responsiveness, and strategic account management.
Maintain responsibility for account health, client satisfaction, contractual performance, relationship management, and partner trust across assigned plans.
Maintain fluency in plan-specific SLAs, KPIs, workflows, benefits, eligibility rules, operational metrics, and performance drivers.
Act as the primary liaison between plan contacts and internal teams, ensuring visibility, accountability, and alignment on priorities.
Lead client meetings, business reviews, operational updates, and executive-level discussions as appropriate.
Explain THB services, workflows, processes, performance, and issue resolution in a clear and structured way.
Identify opportunities to strengthen partnerships, improve client outcomes, and support appropriate account growth.

Reporting, Data & Performance Management

Own the reporting cadence for assigned plans, ensuring reports are delivered on time, reviewed for accuracy, and aligned with stakeholder expectations.
Prepare and deliver program reporting, business reviews, operational updates, and strategic recommendations to health-plan partners and internal leadership.
Review operational performance and reporting for accuracy, completeness, and alignment with contractual and client expectations.
Perform first-pass QA on account reporting, invoice support materials, dashboards, and other client-facing deliverables before distribution or escalation.
Help validate data inputs, dashboards, and reporting outputs in partnership with internal teams.
Translate operational data and trends into clear insights, risks, recommendations, and escalation points for internal leadership and payer stakeholders.
Monitor week-over-week account performance and coordinate actions to remove blockers and support delivery against plan expectations.

Cross-Functional Coordination & Continuous Improvement

Coordinate internal action items, ownership, timelines, and dependencies using appropriate project and ticket-management practices.
Proactively manage and help drive resolution of open tickets, escalations, and follow-up items in systems such as Monday.com, Jira, and Zendesk.
Support program changes, workflow updates, launches, implementations, and continuous-improvement initiatives by coordinating communication, readiness, and stakeholder alignment.
Identify workflow gaps, service issues, and operational barriers that may affect client performance, and partner with the appropriate owners to improve outcomes.
Maintain accurate, timely records of discussions, follow-up items, risks, plan details, decisions, and commitments as a reliable source of truth.
Prepare clear post-meeting recaps, including decisions, action items, owners, and timelines.
Perform other duties as assigned or necessary.

Performance Metrics:

Client satisfaction and partner relationship health.
Client retention and account stability.
SLA and KPI compliance for assigned plans.
Timeliness, quality, and accuracy of program reporting and client-facing deliverables.
Visibility into open tickets, escalations, invoicing issues, risks, dependencies, and performance blockers.
Quality and timeliness of follow-up on client and internal action items.
Effectiveness of cross-functional coordination and issue resolution.
Quality of client communication, business reviews, and executive-level presentations.
Program-level measures agreed with the plan and Operations, which may include outreach timeliness, participant engagement, service completion, issue resolution, participant experience, quality, and program value or ROI.

Requirements

Required Skills/Abilities:

Ability to manage complex government health-plan partnerships and multiple high-priority workstreams simultaneously.
Strong understanding of program oversight, governance, project tracking, risk management, and issue escalation.
Ability to lead through influence and coordinate teams without direct authority.
Exceptional organizational skills, attention to detail, persistence, and follow-through.
Excellent written and verbal communication skills, including the ability to communicate with leadership-level stakeholders.
Ability to present services, workflows, operational processes, metrics, performance updates, risks, and recommendations clearly.
Ability to build trust and maintain strong relationships with plan stakeholders, Operations, and internal leadership.
Data-driven, solution-oriented, and comfortable interpreting performance trends and reporting outputs.
Strong problem-solving skills and ability to stay organized under pressure in a fast-paced environment.
Quick learner who can rapidly gain subject-matter expertise and adapt to changing client and program needs.
Proficiency or comfort working in Monday.com, Jira, Zendesk, Zoom, Slack, Google Workspace, Microsoft Office, and similar business tools.
Must be 18 years of age or older.

Education and Experience:

Bachelor’s degree in a related field or equivalent experience preferred.
Five or more years of account management, client success, payer relations, program management, or client-facing enterprise experience preferred; equivalent experience may be considered.
Experience working with health plans, government accounts, managed care organizations, or other complex healthcare clients strongly preferred.
Experience overseeing or coordinating healthcare programs, implementations, operational workstreams, or client-facing service delivery preferred.
Experience leading client presentations, business reviews, reporting follow-up, cross-functional issue resolution, and executive communications preferred.

Physical Requirements:

Ability to remain at your designated workstation for the duration of the workday
Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP).
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (typically on a computer screen)
This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success.

The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.

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Jobs in the United States