Guest Experience Specialist

Job Title: Customer Care Team Location: Hangout-MB restaurant Position Type: Part-Time or Full-Time (Seasonal) Pay Rate: $20–$25 per hour Shift: Primarily Evening/Night Shifts

About the Role:

We’re searching for energetic, guest-obsessed Customer Care Team to join our beachfront team. In this role, you’ll be the face of our restaurant - greeting, engaging, and creating exceptional experiences for every guest who walks through our doors. If you live and breathe hospitality, thrive in fast-paced environments, and know how to turn moments into memories, we want to meet you.

What You’ll Do:

• Welcome and engage guests with warmth, enthusiasm, and a smile
• Act as a floor ambassador - helping guests with seating, navigating wait times, and resolving issues quickly and professionally
• Support the host, server, and management teams to ensure smooth flow during peak hours
• Be proactive in anticipating guest needs and offering personalized service
• Keep high-energy vibes and a clean, guest-ready environment at all times
• Assist with line control, special requests, and large party coordination
• Promote the brand and overall experience in every interaction

What We’re Looking For:

• Passion for hospitality and delivering unforgettable guest experiences
• Excellent communication and people skills
• Ability to stay calm and upbeat under pressure
• Team-oriented mindset and positive attitude
• Reliable, flexible, and available to work night shifts and weekends
• Previous hospitality or guest service experience is a plus
• Must be 18+ and authorized to work in the U.S.

Join us for a fun, high-energy season at one of the busiest spots on the beach. Whether you’re part-time or full-time, your attitude and enthusiasm are what make the difference.