Concierge

Position: Concierge

Department: Rooms Division

Reports: Chef Concierge

To be successful in this position, the ideal candidate must meet the following criteria.

In addition to the Service Standards for All Employees

Primary Responsibilities: (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

· In-depth understanding of essential hospitality standards and company policies.

· Proven skill in developing relations with guests, vendors, and internal departments.

· Time management and resource management.

· Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.

· Assisting guests with booking flights, transportation, and Amtrak train.

· Ability to project a professional and knowledgeable demeanor.

· Strong organizational, communication and verbal skills

· Ability to provide professional communication in all environments.

· Stay poised and professional under all circumstances; remain polite, courteous, and helpful.

· Learn to evaluate guests by their preferences.

Normal Working Hours: (Shift, days)

· Shifts vary daily, days off may not be together, expected to work holidays.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

· Prior hotel experience preferred.

· Public/Guest contact position

Educational Requirements:

· High School Diploma or G.E.D. required.

· Associate or bachelor’s degree preferred.

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

· Strong communication skills both verbal and written.

· Strong phone etiquette

Technical Requirements:

· Strong computer skills

Hourly position with possible gratuities.