Administrative Assistant

Position: Administrative Assistant

Department: Event Services

Start Date: As soon as available

Responsibilities: Support the Event Services Management team during the planning and execution of event (guest interaction, organizational responsibilities, detailing programs, clerical responsibilities, etc)

· Work Closely with Event Services Managers to complete on site logistics to enhance customer service

· Type letters, correspondences and e-mail responses

· Organize activities, dining, transportation, and organization of all related services required to fulfill program requirements

· Create Group Resumes and Banquet Event Orders

· Run and distribute daily reports regarding group events

· Answer Event Service department and individual Event Services Managers telephone calls

· Other tasks as required

Normal Working

Hours:

· Monday through Friday 8:30 am – 5:00 pm

· Some weekends and holidays maybe required based on business levels

· Hours are reduced during non-peak group business time periods

In order to be successful in this position, the ideal candidate must meet the following criteria.

Past Work

Experience Requirements:

· Previous administrative experience

· Must be in a guest contact position for at least 2 years with hospitality experience preferred

Educational

Requirements:

· High School Diploma or GED

· Some college or secretarial certification preferred

Communication

Skills Requirements:

· Verbal:

phone, in-person, group settings

· Written:

email, letters, and reports

· Organizes and presents ideas effectively in both oral and written form

· Meets Event Services Managers needs for important and timely information

· Must be able to treat sensitive information appropriately

· Multi tasked individual that can data entry, listen, communicate verbally with guests at the same time

· Communicates in a positive and professional manner both verbally and in written communications

Technical

Requirements:

· Required

• proficient in Microsoft Word, Excel and Outlook

· Must be able to learn – OPERA, Concepts, Open Table, SharePoint, Safe Locks

Other

Requirements:

· Keeps current with technology

· See things from the perspective of the guest and looks for solutions where all parties benefits

· Must be able to remain positive and work in a fast-paced team-oriented work environment

Work Postures:

· Sitting

· Bending/Stooping

· Arm/Hand Movement

Required

Supervision:

· Reports directly to assigned Event Service Managers

· Then the Director of Event Services