Shift Leader

Responsible For: Assisting the General Manager in managing the human resources and equipment of the store to achieve the quality and performance goals established by the company. Primary Responsibilities: - Supervise personnel in the absence of the General Manager or Sales Manager or when specifically assigned that responsibility. - Assist the General Manager in the effective use of labor, inventories, customer service, quality, and cash control. - Monitor store cleaning schedule. - Properly open or close store in accordance with work schedule. - Perform any administrative duties as assigned by the General Manager. Specific Functions: As delegated by the General Manager: - Manage store personnel. - Insure customers are given prompt and courteous attention, sales are maximized and the image of the company is enhanced. - Monitor customer service and insure store personnel are assigned to the correct station during peak business periods. - Monitor the appearance and quality of baked and decorated product. - Supervise job performance insuring duties as prescribed in the appropriate Job Description section of the manual are completed correctly. - Monitor food, labor, paper and supplies costs. Scales are being used while scooping, not allowing any overtime/time management being enforced and minimal waste with paper supplies. - Proper cash handling procedures are in place. Assigning registers, and shift audits being conducted regularly. - Perform other duties and functions as assigned by upper management. About the Organization: Dessert Time of Texas, Inc. operates The Great American Cookie Company location at Westgate Mall in Amarillo, Texas. The store specializes in freshly baked cookies, Cookie Cakes, brownies, and other desserts and serves customers in a fast-paced retail and food-service environment. []{style="color: inherit; margin: 0px; padding: 0px; font-size: 12p "}