Archived listing. The details below describe a past opening.
We are seeking an analytical, tech-savvy CRM Specialist / Administrator to manage, optimize, and maintain our Customer Relationship Management (CRM) system (e.g., Salesforce, HubSpot, Zoho). In this role, you will be responsible for ensuring data integrity, driving user adoption, configuring custom workflows, and generating actionable business analytics to support our sales, marketing, and customer service operations.
Key Responsibilities
- System Administration: Manage day-to-day configuration, user accounts, security roles, permissions, custom objects, fields, and page layouts.
- Workflow & Automation: Design and deploy automated workflows, business rules, email triggers, and process builder flows to streamline operations.
- Data Management & Quality: Oversee data migration, cleanup, deduplication, and maintenance routines to ensure high data accuracy across all integrated systems.
- Reporting & Analytics: Build custom dashboards and operational reports to deliver key insights on sales pipelines, customer retention, and marketing campaign performance.
- User Training & Support: Serve as the primary point of contact for user support, creating documentation and training team members across departments.
- Integrations: Collaborate with IT and marketing teams to integrate third-party apps, email platforms, and marketing automation tools into the CRM.