Sr Client Solutions Manager

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Senior Client Solutions Manager serves as a strategic partner and trusted advisor, responsible for leading the delivery and growth of medium-to-large-scale accounts. This role ensures alignment from Business Development through Delivery, providing high-level oversight of service plans and maintaining excellence in client experience, operational standards, and financial performance across large-scale programs. The position requires strategic oversight, business acumen, and proactive management of account deliverables, budgets, and cross-functional coordination to ensure profitability, client satisfaction, and operational excellence. Working closely with key stakeholders and internal teams, the Senior Client Solutions Manager drives innovation, quality assurance, and process improvement. This exempt-level role combines strategic influence with hands-on execution and is accountable for expanding relationships and identifying new opportunities within existing accounts.

This position will support our Show Organizer group under our Growth (Sales) team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 3-4 days per week. The ideal candidate will be located in Orlando, FL.

Essential Duties & Responsibilities

Client & Account Management

• Manage key client accounts and projects, overseeing budgets, service plans, and day-to-day account needs.
• Serve as the primary client contact, ensuring successful project execution and high client satisfaction.
• Drive revenue growth through upselling, cross-selling, and account expansion opportunities.
• Develop pricing, budgets, contracts, and financial forecasts while ensuring profitability.
• Resolve client issues, manage change requests, and build long-term client relationships.

Project Management & Event Execution

• Lead complex event and trade show projects from planning through execution.
• Coordinate cross-functional teams including production, creative, operations, logistics, and vendors.
• Oversee timelines, deliverables, staffing plans, quality control, and risk mitigation efforts.
• Manage on-site event execution, client communications, and post-event evaluations.
• Ensure projects are delivered on time, on budget, and meet client expectations.

Vendor & Logistics Management

• Oversee vendor sourcing, negotiations, and performance management.
• Coordinate logistics, inventory, labor, travel, and fulfillment activities.
• Develop contingency plans and manage supply chain risks.

Business Development

• Identify opportunities to expand client relationships and generate additional revenue.
• Partner with Business Development and Marketing teams to support growth initiatives and client presentations.

Administrative & Miscellaneous

• Maintain accurate contracts, budgets, reporting, and project documentation.
• Build strong partnerships with internal operational teams.
• Represent the company professionally at client meetings and industry events.
• Mentor junior team members and support team development.

Education & Experience

• 5+ years of experience in event management, trade shows, experiential marketing, or a related industry.
• Bachelor's degree preferred; High School Diploma or equivalent with relevant experience required.
• Proven experience managing client relationships, budgets, project timelines, and cross-functional teams.
• Ability to lead complex projects from planning through on-site execution while ensuring client satisfaction and profitability.
• Experience developing budgets, pricing proposals, estimates, and financial forecasts.
• Strong client-facing, communication, presentation, and relationship-building skills.
• Experience coordinating with production, creative, operations, logistics, and vendor partners.
• Strong problem-solving, organizational, and project management abilities.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment and adapt to changing client needs.
• Knowledge of contract management, billing, invoicing, and event execution processes.Knowledge of Salesforce or other CRM platforms.
• Experience with event budgeting, inventory management, fulfillment, and operational planning.
• Certifications such as CEM (Certified in Exhibition Management), PMP (Project Management Professional), CPSP (Certified Professional Salesperson), or CRSP (Certified and Registered Sales Professional).
• Experience leading site visits, managing vendors, and overseeing large-scale event logistics.

Travel Requirements

Travel 50% to 75%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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