About Us
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company’s insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
We are seeking a Digital Program Management Senior Manager to lead how our Digital Commerce organization plans, governs, and delivers its portfolio of programs. Reporting to the VP, Digital Program Management, you will run the Commerce delivery practice day to day, including governance, the Commerce operating model, tooling, reporting, and risk management, while personally leading several of our highest-priority, revenue-driving programs. This is a player-coach role. You'll direct contract program resources, act as the VP's delegate with senior leaders across Product, Merchandising, Strategic Planning & Analysis, and Technology, and help build a delivery model where experienced teams manage their own work with strong tools and AI support rather than layers of oversight. The ideal candidate has led both programs and people, brings structure without bureaucracy, and is excited to redefine how program management gets done with AI.
Essential Duties & Responsibilities
Leadership & Practice Management
- Lead, coach, and direct contract program and project managers; set clear expectations, allocate them across programs based on priority and capitalization eligibility, and hold them accountable for quality and outcomes.
- Partner with the VP, Digital Program Management to translate Commerce strategy and priorities into a delivery roadmap, operating rhythm, and quarterly plans.
- Serve as the VP's delegate in portfolio reviews, steering committees, and cross-functional leadership forums, representing the delivery practice with credibility and sound judgment.
- Mentor the Sr. Digital Program Manager and contributors across Commerce and our partner teams, raising program management capability throughout the organization.
- Build the foundation for a growing team, including role expectations, onboarding, playbooks, and development paths that allow the practice to add full-time staff over time.
- Manage contractor sourcing, statements of work, budgets, and time tracking in partnership with Finance and Procurement, ensuring capital expenditure (CapEx) compliance.
Governance & Operating Model
- Design, implement, and continuously improve the Commerce operating model, including intake, prioritization, program tiering, stage gates, decision rights (RACI), and planning cadence across Commerce and Technology teams.
- Run the portfolio governance rhythm, including regular portfolio reviews with Commerce leadership and steering committees for the most critical programs.
- Right-size governance to the work: light-touch for self-managed efforts and more structure for revenue-critical, cross-team programs.
- Own RAID (risks, assumptions, issues, dependencies) standards and the portfolio-level risk view, ensuring significant risks have owners, mitigation plans, and timely escalation.
- Define and track delivery KPIs that show the health, predictability, and business value of the portfolio.
Program Delivery
- Personally lead two to four of the most complex, cross-functional, revenue-driving programs end to end, owning integrated plans, dependencies, vendors, and executive communication.
- Oversee delivery health across a portfolio of more than a dozen programs, stepping in to course-correct where work is off track.
- Define success metrics and value baselines for priority programs, and report on value realized, not just milestones met.
- Adapt across waterfall, agile, scrum, kanban, and hybrid approaches based on what each initiative needs rather than strict adherence to any single methodology.
Tooling, Reporting & AI Enablement
- Own the program management toolset, including Adobe Workfront configuration standards, templates, data quality, and roadmap, partnering with IT on administration and integrations.
- Own portfolio reporting, including weekly executive status, leadership presentations, and dashboards, generated from the system of record rather than assembled by hand.
- Lead the adoption of AI and automation in program management by identifying, piloting, and scaling assistants and agents that reduce manual effort in status reporting, meeting follow-up, RAID management, and intake.
- Enable peer teams to manage their own projects through a self-service toolkit of templates, playbooks, training, and AI assistants, coaching without micromanaging.
Education & Experience
- 13+ years of progressive program and project management experience leading digital, technology, or transformation programs at enterprise scale, including at least 3 years leading people, or a program management practice. Demonstrated success designing or improving governance, intake, and portfolio management processes, and personally delivering complex, multi-workstream initiatives end to end. Direct experience in a lead role within Scaled Agile is highly preferred. Experience operating in a large-scale enterprise environment is strongly preferred. Experience with e-commerce or customer-facing digital platforms (e.g., Salesforce Commerce Cloud) and enterprise work management tools (e.g., Adobe Workfront) is a plus.
- A player-coach who is equally comfortable leading an executive steering committee, coaching a contractor, and rolling up their sleeves on a delivery plan.
- Strong executive presence; able to influence senior leaders who don't report to you and deliver hard messages with clarity and confidence.
- Brings structure without bureaucracy and knows when a process helps and when it gets in the way.
- A systems thinker who can design an operating model and then get people to actually use it.
- Genuinely curious about AI and emerging tools and already experimenting with how they can change program management.
- Builds trust quickly across functions and levels; people want to work on their programs because they make complex things feel manageable.
- Methodology-fluent but not methodology-bound, with a bias toward action and outcomes over process for its own sake.
Travel Requirements
Travel up to 25%
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
- Salary range of $130,000-$160,000 based upon experience
- Eligible for an annual bonus of up to 7.5% of the base salary
Diversity Commitment
At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristics protected by federal, state or local laws.
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