Client Solutions Manager

About Us

The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary

The Client Solutions Manager serves as both a strategic account leader and a quality execution partner, responsible for managing the successful delivery of service plans for high-value client accounts. This role ensures a seamless transition from Business Development to Operations, while maintaining excellence in client service, internal processes, and execution standards across complex, large-scale events. The position requires proactive oversight of account deliverables, financial planning, and cross-functional coordination to ensure profitability, client satisfaction, and operational integrity. Working closely with internal teams and external stakeholders, the Client Solutions Manager champions quality assurance, compliance, and continuous improvement. This exempt-level role demands strong business acumen, independent judgment and decision-making, adaptability, and the ability to prioritize competing demands in a fast-paced environment. This role is eligible to work a hybrid schedule based out of our office in Dallas, TX.

Essential Duties & Responsibilities

Client Solutions & Account Management

• Manage a portfolio of client accounts with annual revenue of $3 mil or more.
• Pre-sale engagement to build budgets based on identified initial scope for account and/or portfolio.
• Oversee the transition of accounts from Business Development and provide ongoing account management.
• Consult with client on job details and confirm requirements to develop and execute comprehensive service plans.
• Maintain and generate revenue by upsell and cross-selling additional products and services beyond existing contracts; potentially renew and re-sign existing business.
• Initiate and oversee estimating process of specific project deliverables in accordance with production.
• Develop pricing quotes (in line with delegations of authority) and event budgets to ensure profitability and financial alignment with client expectations.
• Maintain awareness of tax regulations for specific city, county, and state jurisdictions including a customer's tax-exempt status to ensure accurate budgeting and cost modeling.
• Responsible for the Event Set-up process in Salesforce for opportunities to ensure timing and correct price master are utilized.
• Define, price, manage inventory assets and fulfillment process for Envision and/or internal sponsorship portal. Consults in contract development and negotiation, including cost and price modeling, billing, and invoicing. Conduct site visits and supervise on-site execution to ensure quality control and client satisfaction.
• Adapt to shifting client needs and scope modifications; submitting change orders and budget validation as needed.
• Address and resolve client concerns, complaints, and billing issues promptly and professionally.
• Host client engagement activities to build trust and long-term partnerships.

Project Management & Operational Execution

• Lead complex projects with strong problem-solving and client-focused approaches.
• Develop event workforce plan, in coordination with relevant internal and external (vendor) teams. Coordinate logistics, travel timeframe and budgets, communications and instructions with cross-functional teams to deliver seamless event execution.
• Facilitate strategic meetings between account, creative, and production teams to align on goals, deliverables, and deadlines.
• Manage timelines, deliverables, and resources to meet project milestones and client expectations.
• Adapt to shifting needs and circumstances, quickly overcoming obstacles that might interfere with performance.
• Maintain rigorous quality control standards throughout the planning and execution phases.
• Partner with Production to develop schedules and timelines.
• Build safety and showsite crisis management plans with internal and external teams.
• Oversee graphic deliverables by ensuring alignment with client expectations, company brand standards, and production specifications.

Supply Chain & Vendor Coordination

• Oversee vendor selection, negotiation, and performance to ensure timely and cost-effective service delivery.
• Coordinate with internal logistics and external suppliers to ensure availability of materials, equipment, and labor.
• Monitor supply chain risks and develop contingency plans to mitigate disruptions.
• Act as a coordination hub for all vendors assigned to an event.

Business Development

• Identify opportunities to up-sell and cross-sell Freeman’s full suite of services.
• Collaborate with Business Development and Marketing teams to support strategic growth initiatives.

Education & Experience

Associates Degree, Bachelor's degree (B. A.) preferred from four-year college or university; or two to four years related experience and/or training; or equivalent combination of education and experience.

• Minimum of one year of prior experience as a sales or account executive, and/or related industry experience.
• Demonstrated capabilities to sell, service and manage events with extensive requirements on both a local and a national basis.
• Basic to intermediate knowledge and experience of Microsoft Word, Excel and PowerPoint.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, proposals, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Travel Requirements

Travel 25% to 50%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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