Position Summary The Transition Specialist (TS) provides comprehensive, culturally competent services to individuals detained in city jails and supports their successful reentry into the community through the Pathway Home 6 program. This role includes assessment, planning, coordination, and delivery of evidence-based supports, crisis intervention, and collaboration with internal and external stakeholders to ensure continuity of care. This role ensures that each member meets a minimum of 90% key performance indicator (KPI) goals, complies with contractual obligations, and continuously improves the jobseeker experience and employment outcomes.
The TS collaborates with cross-functional teams (i.e., education, job placement, financial counseling), supervisor, and senior leadership to monitor and track performance and find solutions to maximize outcomes for participants. This is a hands-on, relationship-driven role that requires strong engagement skills, effective case management and wraparound services competencies, excellent organizational skills, and a commitment to providing excellence in service delivery.
Your Responsibilities Include:
Effective Engagement & Individualized Services
- Provide individualized services to 100% of Participants on caseload from point of orientation to exit.
- Deliver services using a variety of modes to appeal and cater to Participants’ distinct preferences and engagement styles.
- Determine appropriate job placements for ≥ 90% Participants on the employment track.
- Proactively evaluate the role that education, occupational training will play in improving Participants’ employability and ability to achieve better, longer-term stable employment.
- Ensure each employment opportunity incorporates ≥ 90% Participants’ needs and preferences and provides a pathway to family-sustainable employment. Case Management & Wraparound Services
- Provide Wraparound Case Management services to 100% Participants, including but not limited to: o Establishing rapport and trusting relationships with Participants. o Interacting Participant minimum of 1X/month. o Motivating, guiding, coaching, and counseling Participants. o Assessing Participants’ needs, strengths, interests, aptitudes, experience, capabilities, career goals, and family situation. o Monitoring Participants’ progress in enhancing the Member’s education and skills, and preparing for, finding, and retaining employment. o Completing LSCMI Assessment and career readiness checklists o Facilitating referrals and connections to other internal personnel or community-based providers. o Documenting 100% case management activities in the Salesforce (SF) and FedcapCARES (FCC).
- Ensure ≤ 10% error rate in internal case record audits.
Data and Performance Management
- Ensure 90% of caseload achieves ≥ 90% of KPI Contract Requirements.
- Analyze caseload performance minimum of 2X/month in partnership with Supervisor to identify strengths, challenges, gaps, and improvement needs.
- Monitor, discuss, and track improvement needs minimum of 1X/month in partnership with Supervisor and co-develop action plan or performance improvement plan (PIP) accordingly.
- As directed by and in partnership with Supervisor, review, discuss, and address needs of action plan or PIP with 100% accuracy, including actions, follow-ups, owners, and outcomes.
You're a Great Fit for This Role If:
- You hold a bachelor’s degree from an accredited institution preferred; minimum of associate's degree or equivalent credential required.
- You bring a minimum of 2 years of experience in career services, case management, workforce development, or social services OR in related fields, such as education, healthcare administration, retail or hospitality management, or human resources.
- You are able to pass security clearance with NYC Department of Corrections
Compensation:
$64,350-$65,000 Equal Opportunity Employer
Mission: Fedcap, Inc. makes high outcome, life-changing, sustainable differences for individuals and families to improve their economic well-being through work.
Fedcap, Inc. offers a wide array of programs and services to help individuals achieve success in education and employment and become self-sufficient adults. Our specific focus areas include case management, work readiness, vocational and employer based training, job placement and post placement supports.
Fedcap, Inc. provides a broad range of services to thousands of individuals across a growing footprint, helping them achieve economic and social well-being. Our team of talented, caring staff are passionate about our work. They are committed to ensuring that every individual served can experience the dignity that comes from a job.
Fedcap, Inc. launched as part of The Fedcap Group in 2018.
Website:
https://fedcapinc.org/