Digital Print Supervisor

Position Summary The Fedcap Group is seeking an experienced Digital Print and Mail Supervisor to lead daily production at our Banknote Building operation in the Bronx. This is an active shop-floor leadership role for a working print professional who can move jobs accurately from intake and prepress through digital production, bindery, packing, mailing, and delivery handoff. The supervisor will balance workload, assign staff, operate production equipment when needed, troubleshoot file and print-quality issues, and maintain dependable communication with management and internal customers. The right candidate combines technical print knowledge with calm, accountable supervision and consistent follow-through. What You Will Do

• Lead daily production. Build and adjust the production schedule, assign work by operator and equipment, establish priorities, monitor due dates, and respond quickly to bottlenecks or equipment downtime.
• Own job intake and preflight. Review job tickets, specifications, quantities, files, stock, finishing, mailing, delivery, and due dates.
• Preflight PDFs and production files for page size, bleed, fonts, images, color space, pagination, variable data, and barcode requirements.
• Operate digital production workflows. Use Fiery Command WorkStation to import, impose, program, queue, prioritize, release, reprint, and troubleshoot jobs, including media setup, duplex registration, calibration, color profiles, spot colors, and presets.
• Support color and black-and-white production. Set up and operate high-volume digital equipment; match the press, sheet size, stock, run method, and finishing route to the job requirements.
• Plan imposition and yield. Determine 1-up, 2-up, 4-up, and other layouts; account for trim, bleed, gutters, gripper or non-printable areas, spoilage, click costs, paper use, and finishing implications.
• Direct bindery and booklet work. Supervise and perform cutting, folding, drilling, saddle stitching, perfect binding, tabbing, and wafer sealing.
• Verify signatures, creep, page order, spine orientation, trim allowances, and final counts.
• Maintain quality and mailing integrity. Complete first-piece, in-process, and final checks for file version, color, register, trim, folds, personalization, 2D barcodes, recipient accuracy, pack-out, labeling, and destination information.
• Supervise and develop employees. Set daily expectations, train and coach press, bindery, and mailing staff, monitor performance and attendance, support cross-training, and maintain clear shift handoffs.
• Protect equipment readiness and materials. Oversee operator maintenance, consumables, service calls, downtime tracking, inventory, and production supplies; reroute work when practical to protect deadlines.
• Report performance. Provide clear updates on workload, completed quantities, backlogs, staffing, downtime, reprints, waste, risks, and expected completion dates.

Production Equipment and Systems The production environment includes the systems below. Direct experience with every platform is not required, but candidates must bring strong transferable experience with comparable commercial, in-plant, transactional, or print-and-mail equipment. Category Equipment and systems

Digital color presses Canon VarioPrint production printers

Black-and-white presses Two Xerox Nuvera production printers, Canon Titan production printers, and an OCE production printer

Addressing and envelope printing Kirk-Rudy inkjet addressing equipment and RISO and Xante digital envelope printers

Finishing and bindery Production cutting, folding, drilling, saddle stitching, perfect binding, wafer sealing, and tabbing equipment

Mailing and inserting Production mail inserting equipment and related mail-preparation and tray-handling workflows

Software Fiery Command WorkStation, PlanetPress Connect, and BCC address-quality and presort software

Required Qualifications

• Five or more years of hands-on digital print production experience in a commercial, in-plant, transactional, or print-and-mail environment.
• At least two years of experience leading employees, coordinating shifts, or supervising a production workflow.
• Strong working knowledge of Fiery Command WorkStation, digital print queues, job properties, imposition, media setup, color management, and production troubleshooting.
• Demonstrated experience operating high-volume digital color and black-and-white production printers.
• Strong knowledge of common sheet sizes, text and cover stocks, coated and uncoated paper, weights, grain direction, feeding, and finishing suitability.
• Ability to calculate imposition, production quantities, spoilage, sheets required, carton quantities, and finishing requirements.
• Working knowledge of Adobe Acrobat Pro and common print-production applications; strong file handling, version control, and PDF preflight skills.
• Hands-on experience with cutting, folding, booklet production, stitching, drilling, binding, tabbing, or comparable finishing processes.
• Strong attention to detail, mechanical aptitude, organization, and the ability to lead multiple deadline-driven jobs.
• Ability to stand for extended periods and safely move paper, supplies, and finished cartons consistent with the role.

Preferred Qualifications

• Experience with Xerox Nuvera, Canon VarioPrint, Canon Titan, OCE, or comparable production systems.
• Experience with variable-data printing, 2D barcode or integrity-driven workflows, PlanetPress Connect, or watched folders.
• Knowledge of inserting, inkjet addressing, CASS, NCOA, presort, postal documentation, and USPS acceptance requirements.
• Experience tracking equipment downtime, root causes, spoilage, reprints, throughput, and on-time performance.
• Graphic arts, prepress, color-management, or production-print certification.

What Success Looks Like

• At least 98 percent of jobs meet confirmed print, finishing, insertion, mailing, or delivery deadlines.
• Every job receives documented first-piece, in-process, and final quality checks, with zero preventable wrong-recipient mailings.
• Active jobs have a visible owner, machine assignment, route, priority, due date, and current status.
• Files, imposition, sheet size, stock, quantity, grain, and finishing requirements are confirmed before production release.
• The company tracks downtime and service calls, escalates risks early, and reroutes production when practical.
• Track preventable spoilage by root cause, with an initial target of 1 percent or less where measurement is reliable.

Work Environment and Schedule This is a full-time, on-site position at the Banknote Building in the Bronx. The supervisor must remain visible on the production floor and available to support active jobs, equipment issues, staff questions, and deadline changes. Schedule flexibility and occasional overtime may be required based on production volume and client commitments. Why Join The Fedcap Group The Fedcap Group is committed to creating opportunities and improving lives through education, workforce development, and community-based services. This role offers the opportunity to lead a mission-connected production operation where accuracy, service, teamwork, and continuous improvement matter every day.

Compensation

$29.00 to $31.00/per hour Apply Submit a resume that clearly describes your hands-on digital print-production experience, Fiery proficiency, production equipment knowledge, supervisory responsibilities, and experience with bindery or mailing operations. Equal Opportunity Employer

Mission: To create opportunities for people with barriers to economic well-being.

In 1935, Fedcap Rehabilitation Services was founded by three men in NYC who had sustained injuries in WWI and literally changed the world for people with physical disabilities. It now provides an array of services to youth and adults helping thousands each year graduate from high school, obtain vocational certification or a college degree, become work ready, obtain meaningful employment and achieve long term economic well-being.

Renamed The Fedcap Group in 2018, Fedcap Rehabilitation Services continues to be a trailblazer in providing opportunities for people with challenges and disabilities and their families.

Website:

www.fedcap.org