Program Support Supervisor 2

Position Information Position Title Program Support Supervisor 2 Working Title Location Olympia EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or status as a protected veteran. For more information regarding Evergreen's non-discrimination policies or to report discrimination, please visit the Affirmative Action and Equal Opportunity webpage at www.evergreen.edu/equalopportunity or contact the Affirmative Action and Equal Opportunity Officer at (360) 867-5371, Room 3102 Library Building, 2700 Evergreen Parkway NW, Olympia, WA 98505. Union Represented Yes Overtime Eligible Yes Monthly FTE 1.0 Salary Step (minimum monthly amount) $4,147.00 Salary Step (maximum monthly amount) $5,562.00 Cyclic Position No Cyclic Details n/a Project Position No End Date n/a Special Note This is a full-time, overtime eligible position in Residential and Dining Services on the Olympia Campus of The Evergreen State College. Position Purpose The purpose of this position is to lead and oversee the front office operations and administrative systems within Residential and Dining Services ( RAD ) ensuring a high-quality, customer service focused environment for residents and campus partners. This role is responsible for supervising staff, managing housing systems and processes, coordinating large-scale operational events, such as resident check-in and check-out, and serving as a key liaison between RAD and internal/external stakeholders. The position contributes to strategic planning and ensures effective support services that enhances the residential experience for students.

Nature and Scope Under the general direction of the Director of Residential and Dining Services, this position provides strategic leadership, operational oversight, and systems administration for residential housing services, serving as a key member of the RAD leadership team. This position is responsible for managing front office operations, supervising staff, coordinating major housing events, and ensuring the effective delivery of customer focused services for residential students.

The position serves as the primary administrator and subject matter expert for the housing management system, overseeing room assignments, occupancy management, access control, billing-related processes, and data integrity. The incumbent develops and implements operational processes, provides training and technical support to staff, and leverages housing technology to support departmental goals and enhance the resident experience. In partnership with campus stakeholders, the role coordinates housing-related conferences, facilities access, technology initiatives, and student support programs while ensuring compliance with institutional policies, FERPA , ADA requirements, and state records retention regulations. The position also participates in long-range strategic planning, contributes to policy development, manages front office budgets, and serves as a resource during emergency and after-hours situations affecting the health, safety, and welfare of the residential community.

Essential Functions Leadership, Supervision, and Staff Development

• Oversee and lead the front office team, including organizing daily workflow, prioritizing and delegating tasks, and planning and administering necessary training and evaluation.
• Supervise one full-time staff member and up to ten student staff members by recruiting, hiring, training, scheduling, providing work direction, evaluating performance, and addressing performance issues.
• Foster a positive customer service-oriented working environment that serves as the first point of contact for residents.
• Lead recruitment, hiring, and onboarding for front office professional and student staff, including position postings, interviews, candidate selection, and training.
• Develop and maintain onboarding materials, work schedules, and staffing coverage plans that keep the front office consistently staffed across the academic year and breaks.

Front Office Operations, and Events

• Oversee, plan, organize, and coordinate large RAD events, such as opening/closing, summer/fall move over, June Clean Up, etc.
• Manage a small budget to support the needs of the Housing Front Office.

Housing Systems and Technology

• Act as the primary Power User in StarRez (or other bookings software) and provide assistance, leadership, and training to other system users.
• Ensure the

... For full info follow application link.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status.