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Added 3 mins ago
G
Land Development Project Manager PE
GPAC
San Diego, CA
- $130,000 to $165,000 USD / year
A well-established civil engineering consulting firm is seeking an experienced Senior Land Development Project Manager to lead a growing portfolio of site development projects.
Added 6 mins ago
Senior Manager, Client Excellence, Global Consulting Services
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Typically 12+ years of relevant experience in client program management, communications, or PMO/reporting functions, ideally within a large, global, matrixed professional-services…
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Finance Analyst - South Central District (Entry Level)
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Added 7 mins ago
M
Senior ALC Developer PART TIME
Maximus
Oklahoma City, OK
- Part-time
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 7 mins ago
Senior ALC Developer
Maximus
Oklahoma City, OK
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 7 mins ago
Senior ALC Developer
Maximus
Oklahoma City, OK
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 7 mins ago
SAP MDG Manager / General SAP Data Governance
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Oklahoma City, OK · Tulsa, OK
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 7 mins ago
EG
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- $75 to $80 USD / hour
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Added 11 mins ago
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- $200,000 to $265,000 USD / year
Electrical Project Manager – Compensation up to $225K
Added 15 mins ago
Overnight Custodial Manager
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Aramark is seeking an Overnight Custodial Manager at McCormick Place in Chicago, IL. The Overnight Custodial Manager will lead custodial operations and supervise, train and direct the…
Added 19 mins ago
Construction Project Engineer Project
SRF CONSULTING GROUP INC
GREEN BAY, WI
Added 19 mins ago
Construction Project Engineer Project
SRF CONSULTING GROUP INC
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Added 19 mins ago
Senior ALC Developer
Maximus
Madison, WI
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 19 mins ago
M
Senior ALC Developer PART TIME
Maximus
Madison, WI
- Part-time
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 19 mins ago
Senior ALC Developer
Maximus
Madison, WI
Maximus is seeking a Sr. Assembler Language Computer (ALC) Programmer to support our Internal Revenue Service (IRS) IO&A project.
Added 19 mins ago
Sr Project Manager
HAMMEL GREEN & ABRAHAMSON INC
MILWAUKEE, WI
Added 19 mins ago
Account Manager
Fiserv
Milwaukee, WI
As a Account Manager, you will manage operational relationships for assigned clients and support the quality delivery and maintenance of products and services. You will work with clients,…
Added 19 mins ago
Managing Director & Chief Operating Officer, US Equipment Finance
BMO Financial Group
Milwaukee, WI
…in advancing business growth, operational excellence, risk management, and customer…
Added 19 mins ago
SAP MDG Manager / General SAP Data Governance
PwC
Milwaukee, WI
As a SAP MDG Manager / General SAP Data Governance you will lead client work focused on SAP master data governance, data quality, and process alignment within our Advisory practice. As a…
Added 19 mins ago
EG
Program Manager
Eliassen Group
Madison, WI
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 23 mins ago
CC
Project Manager
Content Critical Solutions Inc
Moonachie, NJ
- $90,000 to $110,000 USD / year
An experienced Project Manager to lead client-facing and internal initiatives from intake through implementation and operational handoff. The ideal candidate is organized, accountable, and…
Added 34 mins ago
G
Quality Manager
GPAC
Dallas, TX
- $75,000 to $90,000 USD / year
…and metals fabrication industry in the Dallas, TX area. Our client is seeking a QA / QC Manager to lead the quality program and drive consistent, compliant…
Added 34 mins ago
G
Senior Project Manager
GPAC
Dallas, TX
- $125,000 to $150,000 USD / year
…and metals fabrication industry in the Dallas, TX area. Our client is seeking a senior project management leader to deliver large and complex structural steel and metals projects and to…
Added 34 mins ago
G
Senior Project Manager
GPAC
Columbia, MO
- $140,000 to $168,000 USD / year
…and metals fabrication industry in the Columbia, MO area. Our client is seeking a senior project management leader to deliver large and complex structural steel and metals projects and to…
Added 38 mins ago
Packaging project Manager
ThermoFisher Scientific
Mount Prospect, IL
Join Thermo Fisher Scientific as a Client Services Project Manager III and make a meaningful impact on global healthcare. You'll independently manage a portfolio of moderate to strategic…

Closed listing

THE COMMUNITY GROUP

IT Operations Manager

Lawrence, MA, United States

$105,000 to $125,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $105,000 to $125,000 USD / year
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Community Group (TCG) is a private non-profit organization, based in Lawrence, MA whose mission is to create, manage, and nurture high-quality programs focused on education and related services that support families. TCG was founded in 1970 as the Community Day Care Center of Lawrence, a preschool with an enrollment of 20 children, since inception we have grown to an agency that manages: a successful charter public school, education and care programs dedicated to the healthy development of infants, toddlers, preschoolers, and school-age children, a robust out-of-school time enrichment program, resources that facilitate access to early education and care for families, including a Child Care Resource and Referral program, and a training and workforce development program to help shape the next generation of educators.

About the Department

The IT support team serves staff across TCG's Business Office, education and childcare programs, out-of-school time sites, Community Day Charter Public School, Child Care Circuit Resource and Referral office, and the Training and Workforce Development team. IT services cover, but are not limited to: Microsoft 365, Google Classroom and Workspace, Windows and Chromebook endpoints, iPad iOS endpoints, networking and network management (via Meraki Dashboard and hardware), and the agency's core business applications. The IT support team handles daily requests from staff at multiple locations throughout Lawrence, and works alongside Business Office shared services colleagues on account provisioning, purchasing, and compliance. This role coordinates with TCG's external IT partner, which provides engineering, security, and project support, and with technology vendors and carriers. The position also carries TCG-side coordination for on-site support including site moves and new site build-out.

Role Summary

The IT Operations Manager leads The Community Group's internal technology support team, so that staff across the agency's programs and sites have technology they can rely on. This role contributes to TCG's mission by keeping the systems that educators, family-facing staff, and the Business Office depend on running dependably, and by building the internal capability to resolve problems quickly. This is a full-time, exempt position that reports directly to the Chief Administrative Officer.

Qualifications

Essential Duties and Responsibilities

Team Leadership: Oversee the IT services support department, including work assignments, schedules, site coverage, and daily prioritization. Hold structured one-on-ones with each team member. Define competencies, written performance expectations, and growth milestone goals and document progress against them. Coach team members through escalated work to build their capability. Provide professional development opportunities mapped to paths for advancement.
Service Desk Operations: Set and enforce standards for ticket intake, categorization, documentation, and response and resolution expectations. Establish a defined paging path for critical issues. Run a regular ticket review cadence, and reorder priorities as competing needs arrive during school openings, enrollment periods, and site events. Report regularly to the Chief Administrative Officer on ticket volume, aging, resolution performance, recurring issue themes, and work escalated to the external IT partner.
Technical Resolution: Resolve Tier 2+ issues directly across Microsoft 365 and Entra ID account and licensing administration, Intune-managed Windows endpoint configuration and update remediation, Google Workspace and Chromebook fleet administration, mail flow and client configuration, and first-line network troubleshooting. Maintain documentation and runbooks so recurring problems are resolved consistently. Determine which issues require outside engineering support, and narrow that boundary over time.
Asset Management and Purchasing: Maintain an accurate inventory of endpoints, Chromebooks, iPads, peripherals, network hardware, and software licensing across all agency sites. Own the device lifecycle, covering hardware standards, procurement timing, deployment, repair, retirement, and back stock levels. Prepare purchasing recommendations that state the cost, the alternatives, and the impact of waiting. Track spend against the approved technology budget, and reconcile license counts and renewals against actual headcount.
Vendor and Project Coordination: Serve as the agency's daily point of contact for technology vendors, carriers, and TCG's external IT partner. Coordinate agency-side tasks on technology projects, including site moves and new site build-outs. Track vendor commitments, escalate service failures, and keep contract and renewal dates visible.

Qualifications

Uphold a passionate belief in The Community Group's and Community Day Public Charter School’s mission, values, and educational models.
Three or more years managing an IT helpdesk or service desk team, with direct responsibility for coaching, performance management, and input on hiring; experience as a senior technician without supervisory responsibility will not be considered.
Demonstrated Tier 2 technical capability across Microsoft 365 administration, Windows endpoint management through a modern management platform such as Intune, identity and access administration, and endpoint and network troubleshooting.
Experience administering Google Workspace and a managed Chromebook fleet, or the demonstrated ability to take that on.
A track record of setting service desk standards and reporting performance against them utilizing an established industry framework (i.e. ITIL v5 or similar).
Experience owning IT inventory and purchasing, including tracking spend against a budget and justifying purchases in terms of operational impact.
Strong organizational skills, with the ability to hold several competing priorities at once, reorder them quickly as conditions change, and tell the people affected what changed and why.
Familiarity with remote monitoring and management tooling, security awareness training platforms, and Meraki or comparable network equipment, preferred.
Relevant certification such as ITIL v5, CompTIA A+, CompTIA Network+, or a Microsoft 365 administration credential, preferred.
Bachelor's degree in a technology sector or equivalent experience in the IT Operations field.
Bilingual (English/Spanish) candidates strongly preferred.
Ability to successfully complete all required background checks, including a CORI check and any additional clearances required for the role.

Work Environment and Physical Requirements

This position operates onsite at TCG's main Business Office, with regular presence at program sites across Lawrence as needed. The role requires regular travel among local agency locations to support staff and equipment and may involve occasional travel for training and conferences. A valid driver's license and reliable transportation is required.

Physical demands include the ability to sit or stand for extended periods, move throughout office and program environments (which may include stairs or uneven surfaces), and communicate effectively in person, by phone, and electronically. The role requires lifting and carrying computer and network equipment, and occasional work in wiring closets and equipment rooms. This position may require occasional hours outside of a standard work schedule for maintenance windows and site events.

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.

Compensation Statement

At The Community Group, we are committed to equitable and transparent compensation practices that reflect our values and mission. The posted salary range represents our good-faith estimate of pay for this position at the time of posting. Placement within this range will be determined using fair, non-discriminatory factors, including skills, experience, and competencies. Our compensation practices are regularly reviewed to ensure fairness, consistency, and compliance with the Massachusetts Pay Transparency Act.

EEO Statement / Commitment to Diversity

The Community Group is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

E-Verify Notice

The Community Group participates in the E-Verify program to determine the immigration and work-eligibility status of prospective employees. Please refer to the Notice of E-Verify Participation and the Right to Work documents for more information.

About employer

More about this job

Skills

Team leadership
Prioritization
Documentation
Microsoft 365
Microsoft Windows
Google Workspace
Troubleshooting
Procurement
Technical support
Coaching
Performance management
Reporting
ITIL
Organizational skills
A+
Network+
Bilingualism
Guide staff
Valid driver's licence

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