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Deputy General Counsel I/II
HEALTH CARE AUTHORITY
United States
…outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City…
Added 1 min ago
DI
Director, Client Business Operations
Dentsu International Americas, LLC
United States
- $114,425 to $135,000 USD / year
Reporting to the Global Client Lead, Adobe, the Director, Client Business Operations will support the leadership and coordination of one of the agency's largest and most complex global…
Added 1 min ago
Sr Electrical Design Engineer
Actalent
Cedar Park, TX
Deliver highquality electrical engineering services that provide strong technical value and support competitiveness in the global marketplace.
Added 1 min ago
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Project Manager
Actalent
Vancouver, WA
- $69 to $74 USD / hour
…baseline financial snapshot in collaboration with the assigned Business Analyst. Support Program Management in evaluating the Capital or Expense Determination for federal…
Added 1 min ago
R
Senior Field Representative, Support CIP
Ricoh
Des Plaines, IL
- $19.86 to $26.35 USD / hour
…solutions specialist in servicing and/or training on certain business support work area needs and offerings. Responsibilities also include supporting new business initiatives and performing…
Added 1 min ago
Marketing Administrative Coordinator
Ko-Kwel Casino Resort Coos Bay
North Bend, OR
Provide occasional support at the Reward's Club booth during special events, holidays, or peak business periods.
Added 2 mins ago
UB
Custodial Records Associate
U.S. Bank National Association
Jacksonville, FL
- $20 to $22.5 USD / hour
…smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in…
Added 2 mins ago
UB
Consumer Loan Servicing Specialist
U.S. Bank National Association
Oshkosh, WI
- $20 to $26.39 USD / hour
…smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in…
Added 2 mins ago
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Public Safety Business Assistant II
City of Glendale (CA)
Glendale, CA
- $4,868.03 to $6,380.74 USD / month
Coordinates administrative functions of the Emergency Medical Services (EMS) program in the absence of EMS administrative staff. Reviews, processes, scans, and maintains Patient Care…
Added 2 mins ago
LD
Sr. Accountant
Liberty Dental Plan Careers
Tustin, CA
- $84,000 to $95,000 USD / year
…position offers the opportunity to partner across departments, support key financial operations, and contribute directly to the accuracy and integrity of the organization's financial…
Added 2 mins ago
US
Supervisor, Dental Assistant
University System of Georgia
GA
- From $52,500 USD / year
…clinical managers, departmental leadership, and university support areas to address operational needs, resolve issues, implement process improvements, and support quality and efficiency…
Added 2 mins ago
Director of Nutrition Services
Opaa!
Little Rock, AR
The Director of Nutrition Services is responsible for the overall management of the school district’s child nutrition program in accordance with Opaa! policies, procedures, client policies…
Added 2 mins ago
Senior Supervisor, Transmission Construction
Eversource Energy Service Company
Westwood, MA
Works effectively with Project Managers, Engineering, Scheduling, Contract Administration, other transmission business managers, CONVEX, Legal, Purchasing and field staff to provide support…
Added 3 mins ago
ERP Change Management Associate Director
Protiviti Inc.
United States
Serve as the Change Management Office (CMO) and/or PMO lead within the broader ERP transformation ecosystem, partnering closely with the ERP System Integrator and Business Integrator to…
Added 3 mins ago
CM
Healthcare Business Analyst IV Data Solutions
Centene Management Company LLC
Remote, United States
- $87,700 to $157,800 USD / year
Position Purpose: Perform and lead various analysis and interpretation to link business needs and objectives for assigned function and implement process improvements.
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Entry Level Accounting Licensing Specialist
Aston Carter
Irving, TX
- $25 to $27 USD / hour
Collaborate with colleagues across multiple regions to share best practices, ensure consistency, and support cross-training on different aspects of the business.
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Accounts Payable Clerk
Aston Carter
Eldridge, IA
- $20 to $21 USD / hour
…seeking a meticulous and dedicated Accounts Payable Specialist to process vendor invoices accurately and timely using our accounting/ERP system. The ideal candidate will ensure compliance…
Added 3 mins ago
AC
Financial Analyst
Aston Carter
Redmond, WA
- $70 to $75 USD / hour
…no regular overtime anticipated. The position is intended to support a long-term assignment, with the potential for extension based on business needs and budget approval. You will work…
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Accounting Clerk
Aston Carter
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- $27 to $30 USD / hour
Enter, verify, and process accounts payable and accounts receivable transactions, including invoices, warehouse receipts, direct deliveries, check requests, vendor statements, revenue…
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Human Resources Coordinator
Aston Carter
Ames, IA
- $22 to $26 USD / hour
Participate as a project member in the implementation of hourly shared services, contributing HR process knowledge and operational support.
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Parking and Mobility Planner
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Build client relationships and support business development in North and South Carolina.
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Associate Food Scientist
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Health: Comprehensive healthcare plans, wellness incentive program, mental wellbeing support and fitness reimbursement
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Develop, program, implement, and support automation projects that improve equipment performance, reliability, safety, and manufacturing efficiency.
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Product Operations Manager
Legora
New York City, NY
- $160,650 to $217,350 USD / year
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Added 3 mins ago
Manager, Electrical Systems
University of Arkansas for Medical Sciences
Remote, United States
If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My…

The Cigna Group

Customer Service Supervisor - Express Scripts - Remote

United States

$51,700 to $86,100 USD / year

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Job details

Pay: $51,700 to $86,100 USD / year
Education: High school diploma
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary

As a Customer Service Supervisor, you will lead a team of contact center representatives who support patients and providers with pharmacy needs. You will coach and develop employees, manage daily team operations, and help ensure service and performance goals are met.

This role is a strong fit for a hands-on leader who enjoys developing employees, solving customer issues, and working with others to improve the customer and client experience.

Key Responsibilities

Lead and support a team of 20+ virtual customer service representatives to meet quality, service, and productivity goals.
Conducts proactive call monitoring and data analysis to promptly detect emerging service issues and trends.
Coach employees through regular feedback, performance discussions, and development opportunities.
Manage daily workflow and assign work based on business needs.
Handle escalated customer issues and support timely, effective resolutions.
Partner with other teams to improve the patient, prescriber, and client experience.
Identify opportunities to improve processes and team performance.
Support the hiring, training, and onboarding of new team members.
Create a positive team environment that promotes accountability, collaboration, and strong performance.

Qualifications

High School Diploma or GED required. Bachelor’s degree preferred.
2+ years of frontline leadership or supervisory experience preferred.
Experience in pharmacy benefit management (PBM), specialty medications, healthcare, or a related industry preferred.
Strong communication and people leadership skills.
Ability to coach, develop, and provide clear feedback to employees.
Strong problem-solving skills and ability to make sound decisions.
Ability to handle difficult conversations professionally.
Ability to work well with leaders and other departments to solve customer and business issues.
Strong computer skills, including Microsoft Office and Excel.
Ability to adapt to changing priorities in a fast-paced environment.
Must be able to work a regular shift within the department's hours of operation: Sunday through Saturday, 7:00 a.m. to 12:00 a.m. EST.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,700 - 86,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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