Jobs in the United States

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Assistant Program Director, Marketing360
George Washington University
DC
The Assistant Program Director, Marketing360 leads the day-to-day management and continued development of the program. The role combines program operations, student-focused communications…
Added just now
CP
Retail Merchandising Field Specialist
Channel Partners
Cleveland, OH
- $17 to $19 USD / hour
Occasionally partner with team members to complete 2–3 person projects, such as appliance or TV installs
Added just now
CP
Retail Merchandising Field Specialist
Channel Partners
Canton, OH
- $17 to $19 USD / hour
Occasionally partner with team members to complete 2–3 person projects, such as appliance or TV installs
Added just now
Nursing Prof Develop Practitioner Cardiac PCU/Medical Telemetry EX
Team Member Services
United States
Collects data to evaluate and refine competency management activities. Role models competent practice and facilitates a positive learning environment. Performs needs assessment, gap…
Added 1 min ago
DI
Senior Director Financial Services Analytics and Decisioning
Dentsu International Americas, LLC
Remote, United States
- $143,000 to $224,000 USD / year
…clients across banking and lending, payments, wealth and asset management, insurance and protection (excluding health), and FinServ technology. Each engagement is anchored to the growth…
Added 1 min ago
Designer, Brand Identity
Dentsu International Americas, LLC
NY
…distinctive ideas and designs, ensuring the creative strategic development and overall concept development of our client's…
Added 1 min ago
Manager, Content Marketing
Stantec
Miami, FL · Denver, CO · Houston, TX · Chicago, IL
…growth. Working across a complex global organization, you will partner with senior business and marketing leaders and teams across Brand, PR, Creative, Performance Marketing and Digital…
Added 1 min ago
Digital Manager
Stantec
Miami, FL · Denver, CO · Chicago, IL · Houston, TX
Act as the senior marketing partner to IT and development teams, translating enterprise marketing priorities into scalable technology and digital experience solutions.
Added 1 min ago
Medical Billing/Revenue Cycle – Clifton Park
St. Peter's Health Partners Medical Associates, P.C.
Clifton Park, NY
If you are looking for a Medical Billing position in Albany, Full time, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places.
Added 1 min ago
Regional Operations Manager
Cherry Tree Dental
Wausau, WI
Support training, performance management, and professional development initiatives.
Added 1 min ago
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Product Manager - Growth
Brigit
New York City, NY
- $115,000 to $150,000 USD / year
- Partner closely with Design, Engineering, Analytics, Marketing, and adjacent product teams to deliver growth initiatives
Added 1 min ago
Sr. Process Engineer, R1 Body AI/ML
Rivian
Normal, IL
…driving our digital transformation initiatives through the development and implementation of AI-powered…
Added 1 min ago
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Project Manager
Actalent
Vancouver, WA
- $69 to $74 USD / hour
This Project Manager is located within the Infrastructure Asset Management Project Portfolio Management (TIP) organization, which executes and delivers BPAs high visibility Transmission…
Added 1 min ago
R
Senior Field Representative, Support CIP
Ricoh
Des Plaines, IL
- $19.86 to $26.35 USD / hour
Effectively executes all required workload management and call-handling procedures using current field call management requirements.
Added 1 min ago
R
Legal Senior Onsite Service Specialist
Ricoh
Palo Alto, CA
- $18.22 to $22.98 USD / hour
· Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.).
Added 1 min ago
CA
Council Advisors - Senior Salesforce Developer/Administrator
Council Advisors
United States
- $125,000 to $145,000 USD / year
Strong release management and change control discipline from sandbox through production.
Added 1 min ago
Global Corporate Trust (GCT) Escrow Relationship Manager
U.S. Bank National Association
Atlanta, GA
In conjunction with business development officers, responsible for developing and maintaining relationships with Corporate Trust clients with the primary focus of managing the value of…
Added 2 mins ago
Senior HR Business Partner
Cloyes
Denton, TX
Cloyes Gear & Products is growing its Denton operation, and we are looking for a Senior HR Business Partner to be the senior on-site HR advisor for our teams. You will independently partner…
Added 2 mins ago
MC
Human Resources Senior Manager
Mauch Chunk Trust Company
Jim Thorpe, PA
- $80,000 to $95,000 USD / year
…acquisition, benefits administration, compensation, performance management, regulatory compliance, and organizational…
Added 2 mins ago
OV
Retail Team Leader at Mt. Washington
Ohio Valley Goodwill Industries Rehabilitation Center, Inc.
Cincinnati, OH
- $14 to $15 USD / hour
We believe careers should grow as quickly as your ambition. That's why we invest in our employees through leadership development, digital learning opportunities, and career advancement…
Added 2 mins ago
Senior Lead Software Engineer
Charles Schwab Inc.
Southlake, TX · Austin, TX
…software delivery capabilities, and drive innovation across development and deployment processes. You will partner closely with engineering teams, Service Availability Engineering,…
Added 2 mins ago
Outside Sales Professional
RNA Rentokil North America
Largo, MD · Beltsville, MD
…more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are…
Added 2 mins ago
CM
Sr Software Engineer
CHG Management, Inc.
Salt Lake City, UT
- $252,300 USD / year
Develop production activities and workflows using the Temporal workflow orchestration platform and TypeScript. Support full lifecycle including design, development, testing, and maintenance.
Added 2 mins ago
US
Supervisor, Dental Assistant
University System of Georgia
GA
- From $52,500 USD / year
…including staffing, scheduling, onboarding, training, performance management, employee development, and administration of personnel matters in accordance with Augusta University policies…
Added 2 mins ago
Director of Nutrition Services
Opaa!
Little Rock, AR
The Director of Nutrition Services is responsible for the overall management of the school district’s child nutrition program in accordance with Opaa! policies, procedures, client policies…

The Cigna Group

Customer Service Supervisor - Express Scripts - Remote

United States

$51,700 to $86,100 USD / year

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Job details

Pay: $51,700 to $86,100 USD / year
Education: High school diploma
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary

As a Customer Service Supervisor, you will lead a team of contact center representatives who support patients and providers with pharmacy needs. You will coach and develop employees, manage daily team operations, and help ensure service and performance goals are met.

This role is a strong fit for a hands-on leader who enjoys developing employees, solving customer issues, and working with others to improve the customer and client experience.

Key Responsibilities

Lead and support a team of 20+ virtual customer service representatives to meet quality, service, and productivity goals.
Conducts proactive call monitoring and data analysis to promptly detect emerging service issues and trends.
Coach employees through regular feedback, performance discussions, and development opportunities.
Manage daily workflow and assign work based on business needs.
Handle escalated customer issues and support timely, effective resolutions.
Partner with other teams to improve the patient, prescriber, and client experience.
Identify opportunities to improve processes and team performance.
Support the hiring, training, and onboarding of new team members.
Create a positive team environment that promotes accountability, collaboration, and strong performance.

Qualifications

High School Diploma or GED required. Bachelor’s degree preferred.
2+ years of frontline leadership or supervisory experience preferred.
Experience in pharmacy benefit management (PBM), specialty medications, healthcare, or a related industry preferred.
Strong communication and people leadership skills.
Ability to coach, develop, and provide clear feedback to employees.
Strong problem-solving skills and ability to make sound decisions.
Ability to handle difficult conversations professionally.
Ability to work well with leaders and other departments to solve customer and business issues.
Strong computer skills, including Microsoft Office and Excel.
Ability to adapt to changing priorities in a fast-paced environment.
Must be able to work a regular shift within the department's hours of operation: Sunday through Saturday, 7:00 a.m. to 12:00 a.m. EST.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,700 - 86,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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