Jobs in the United States

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Manager, Content Marketing
Stantec
Miami, FL · Denver, CO · Houston, TX · Chicago, IL
…across Brand, PR, Creative, Performance Marketing and Digital Operations to shape high-impact content and build a strong, scalable content…
Added just now
Digital Manager
Stantec
Miami, FL · Denver, CO · Chicago, IL · Houston, TX
The Digital Marketing Manager Operations sets the strategy, roadmaps, governance and operating model for the data, CRM, technology, website and operational capabilities that underpin…
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LK
Manager
Legacy Kitchen
New Orleans, LA
- $50,000 to $65,000 USD / year
Coordinate daily Front of the House and Back of the House restaurant operations
Added just now
NB
Planar Sensor Dispense Operator
Nova Biomedical
Waltham, MA
- $25.5 to $26.5 USD / hour
Responsible for performing medium to high complexity assembly operations to produce a variety of planar-based biosensors for core analyzers. Under general supervision, also supports complex…
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Assembly Associate
Amsted Automotive
Sterling Heights, MI
Employee assistance program that includes counseling and support services for mental health, family support, financial advice, legal guidance, and more.
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Line Cook
True Food Kitchen
Alpharetta, GA
We have a successful and professional work environment with opportunities for growth and a development program to get you to that next position in your career
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Fulfillment Specialist
Tommy Car Wash Systems
Holland, MI
Tommy’s Express Operations consists of a number of corporately owned Tommy’s Express car wash locations across the country. This is a quickly growing operation with intentions to open or…
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Sr. Process Engineer, R1 Body AI/ML
Rivian
Normal, IL
…driving our digital transformation initiatives through the development and implementation of AI-powered…
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Manufacturing Engineer - PCB
Actalent
Lake Forest, CA
…environment, providing direct visibility and access to PCB assembly operations, SMT lines, AOI and X-ray inspection systems, and other production equipment. The organization is family-owned…
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A
Phlebotomist
Actalent
San Bernardino, CA
- $27.5 USD / hour
…and consistent appearance. The organization offers access to development and wellness resources, including a roadmap program, discount and benefits platforms, and online learning…
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Sr Electrical Design Engineer
Actalent
Cedar Park, TX
Design N+1 redundant Power Distribution Unit (PDU) systems to support highavailability operations.
Added just now
A
Project Manager
Actalent
Vancouver, WA
- $69 to $74 USD / hour
…reconductoring, priority steel/wood pole replacements, access road development, and complex right-of-way/land acquisitions. Telecommunications & Operational Systems: Microwave and…
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R
Senior Field Representative, Support CIP
Ricoh
Des Plaines, IL
- $19.86 to $26.35 USD / hour
Assembles, adjusts, maintains, and shares expertise on products according to specifications and/or relevant documentation and instructions. Performs the same for equipment operations.
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A
Validation Engineer
Actalent
Baltimore, MD
- $55 to $65 USD / hour
…through performance qualification and ongoing support of cGMP operations. This role ensures cGMP regulatory compliance by adhering to site and corporate validation plans, policies, and…
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A
Substation Engineer
Actalent
San Diego, CA
- $58 to $78 USD / hour
…and private-sector clients while enjoying flexibility, career development opportunities, and exposure to cutting-edge…
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DU
Senior Director, Budget and Finance
Downey Unified School District
Downey, CA
- $85.41 to $103.86 USD / hour
…federal or local law, ordinance or regulation, in its educational program(s) or employment. No person shall be denied employment solely because of any impairment which is unrelated to the…
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Senior Engineer – MSAT (NPI)
PCI NH Lyophilization Services of New England
Bedford, NH
· Actively participate and provide input and feedback for the PCI Safety Program to meet Health and Safety regulations and OSHA requirements in all duties
Added just now
Senior Engineer – MSAT (NPI)
PCI NH Lyophilization Services of New England
Bedford, NH
· Actively participate and provide input and feedback for the PCI Safety Program to meet Health and Safety regulations and OSHA requirements in all duties
Added 1 min ago
CA
Council Advisors - Senior Salesforce Developer/Administrator
Council Advisors
United States
- $125,000 to $145,000 USD / year
…organization. You’ll work closely with Finance, Sales, and Operations to build automations, dashboards, and process improvements that drive efficiency and…
Added 1 min ago
Global Corporate Trust (GCT) Escrow Relationship Manager
U.S. Bank National Association
Atlanta, GA
In conjunction with business development officers, responsible for developing and maintaining relationships with Corporate Trust clients with the primary focus of managing the value of…
Added 1 min ago
Clinical Research Supervisor
START Center for Cancer Research
West Valley City, UT
The Clinical Research Supervisor leads day-to-day clinical research operations, ensuring study conduct aligns with START standards, applicable regulatory requirements, and high-quality…
Added 1 min ago
Clinical Research Supervisor
START Center for Cancer Research
San Antonio, TX
The Clinical Research Supervisor leads day-to-day clinical research operations, ensuring study conduct aligns with START standards, applicable regulatory requirements, and high-quality…
Added 1 min ago
Clinical Research Supervisor
START Center for Cancer Research
Grand Rapids, MI
The Clinical Research Supervisor leads day-to-day clinical research operations, ensuring study conduct aligns with START standards, applicable regulatory requirements, and high-quality…
Added 1 min ago
ZS
IT/OT Security Intern
Zoetis Services LLC
United States
- $16 USD / hour
The IT/OT Security Intern will support the global Operational Technology (OT) Security program by helping assess cybersecurity risks, strengthen security governance, analyze security data…
Added 1 min ago
Director of Financial Aid (4574)
Life University
Marietta, GA
Assist with the management, creation, and submission of all reports including but not limited to the Fiscal Operations Report and Application to Participate (FISAP), Cost of Attendance…

The Cigna Group

Customer Service Supervisor - Express Scripts - Remote

United States

$51,700 to $86,100 USD / year

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Job details

Pay: $51,700 to $86,100 USD / year
Education: High school diploma
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary

As a Customer Service Supervisor, you will lead a team of contact center representatives who support patients and providers with pharmacy needs. You will coach and develop employees, manage daily team operations, and help ensure service and performance goals are met.

This role is a strong fit for a hands-on leader who enjoys developing employees, solving customer issues, and working with others to improve the customer and client experience.

Key Responsibilities

Lead and support a team of 20+ virtual customer service representatives to meet quality, service, and productivity goals.
Conducts proactive call monitoring and data analysis to promptly detect emerging service issues and trends.
Coach employees through regular feedback, performance discussions, and development opportunities.
Manage daily workflow and assign work based on business needs.
Handle escalated customer issues and support timely, effective resolutions.
Partner with other teams to improve the patient, prescriber, and client experience.
Identify opportunities to improve processes and team performance.
Support the hiring, training, and onboarding of new team members.
Create a positive team environment that promotes accountability, collaboration, and strong performance.

Qualifications

High School Diploma or GED required. Bachelor’s degree preferred.
2+ years of frontline leadership or supervisory experience preferred.
Experience in pharmacy benefit management (PBM), specialty medications, healthcare, or a related industry preferred.
Strong communication and people leadership skills.
Ability to coach, develop, and provide clear feedback to employees.
Strong problem-solving skills and ability to make sound decisions.
Ability to handle difficult conversations professionally.
Ability to work well with leaders and other departments to solve customer and business issues.
Strong computer skills, including Microsoft Office and Excel.
Ability to adapt to changing priorities in a fast-paced environment.
Must be able to work a regular shift within the department's hours of operation: Sunday through Saturday, 7:00 a.m. to 12:00 a.m. EST.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,700 - 86,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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