Jobs in the United States

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FINANCE MANAGER
Compass Group, North America
Little Rock, AR
…the Sr Director of Finance. This role also works closely with operations leadership and the broader finance team. The primary function of this role is to analyze the past and present…
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Stars Vendor Performance Lead
Humana
Little Rock, AR
…of Humana's specialty and clinical vendor partnerships. The Program Lead works across Clinical Strategy, Quality, Market Operations, Analytics, Care Management, Product, Finance, Network,…
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Lead Insurance Product Manager - Part D/PDP
Humana
Little Rock, AR
You’ll bring together Product, Pharmacy, Actuarial, Finance, Regulatory Compliance, Legal, Operations, Marketing, Sales, Digital, member communications and program delivery partners to make…
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SENIOR ACQUISITION ANALYST (REQ 26 027)
Amelex
California, MD
…acquisition processes, procurement procedures, supply chain operations, and applicable regulatory and legal requirements. Assist in developing procurement documentation by translating…
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Registered Nurse - Ambulatory Care Nurse Manager (PACU)
Veterans Affairs, Veterans Health Administration
Little Rock, AR
Selective Service Registration is required for males born after 12/31/1959
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SNR. DIRECTOR DINING SERVICES - Georgia
Compass Group, North America
Little Rock, AR · Fayetteville, AR
The Sr. Director of Dining Services is responsible for overseeing the day to day Foodservice operations. You will manage and lead a team of employees, and also be responsible for managing…
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Facilities Management Director - Wakefield, RI
Compass Group, North America
Little Rock, AR
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
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Facilities Management Director - Binghamton, NY
Compass Group, North America
Little Rock, AR
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 1 min ago
Assistant Pricing Coordinator
Festival Foods
Hales Corners, WI
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Added 1 min ago
RN Director of Clinical Services Home Health
Enhabit Home Health & Hospice
Pittsburgh, PA · Monroeville, PA
MARYLANDMust have 2-3 years of experience or education in community nursing
Added 1 min ago
UU
HR Generalist - Talent & Recruitment
UWMSN University of Wisconsin Madison
Remote, United States
- $60,000 to $75,000 USD / year
…to serve as a Human Resources Generalist. Reporting to the Associate Director of Human Resources, the HR Generalist serves as a key partner in delivering comprehensive HR services and…
Added 1 min ago
Assistant / Associate Director, Histocompatibility (HLA) Lab – Assistant, Associate, or Professor (CHS)
UWMSN University of Wisconsin Madison
Madison, WI
…Medicine and Public Health is seeking an outstanding Assistant or Associate Director of the HLA (Histocompatibility) Laboratory. This laboratory supports all solid organ (kidney, pancreas,…
Added 1 min ago
Joint SOF Trainer (Operations and Planning - Air Operations Planner) IV
Command Holdings
Fort Bragg, NC
Quattro, an operating firm of Command Holdings, is currently seeking a Joint SOF Trainer for a high visibility program providing training and exercise support to U.S. Special Operations…
Added 3 mins ago
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Pharmacy Customer Service Associate
Walgreens
PASADENA, TX
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
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Pharmacy Customer Service Associate
Walgreens
TULSA, OK
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 3 mins ago
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Pharmacy Customer Service Associate
Walgreens
BETHANY, OK
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 3 mins ago
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Pharmacy Customer Service Associate
Walgreens
ADVANCE, NC
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 3 mins ago
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Pharmacy Customer Service Associate
Walgreens
CARLSBAD, NM
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
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Pharmacy Customer Service Associate
Walgreens
HAMILTON, NJ
- $16.92 to $21.5 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
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Pharmacy Customer Service Associate
Walgreens
MINNEAPOLIS, MN
- $17.37 to $21.5 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
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Pharmacy Customer Service Associate
Walgreens
FRANKFORT, KY
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
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Pharmacy Customer Service Associate
Walgreens
SAINT AUGUSTINE, FL
- $16 to $20 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
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Inventory Specialist
Walgreens
WHEAT RIDGE, CO
- $18.5 to $23.5 USD / hour
…package returns at Walgreens. Supports execution of Pickup…
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Pharmacy Customer Service Associate
Walgreens
LONGMONT, CO
- $17.5 to $21.5 USD / hour
…in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of…
Added 4 mins ago
AC
Well-Being Manager
Asbury Communities
Mechanicsburg, PA
- $56,000 USD / year
explore opportunities for career growth, including our exclusive scholarship program.

The Cigna Group

Customer Service Rep Associate - Evernorth Health Services - Remote

Bloomfield, CT, United States

$17.75 to $19 USD / hour

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Job details

Pay: $17.75 to $19 USD / hour
Education: High school diploma
Experience: 2 - 3 years plus experience in service operations environment, preferably call center environment.
Posting language: English
Posted: Nov 12, 2026

Original job description

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.

Summary: Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service. Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence. Incumbent will handle precertification calls from HealthCare Professionals and Third-Party Administrator clients as well as assist customers with provider verification.

Responsibilities:

Handles incoming calls for precertification and status of providers in our network.
Responsible for appropriate documentation of precertification calls.
Responsible for handling incoming fax and mail inquiries for precertification or provider status.
Handles web request and emails as required from internal and external contacts.
Maintain appropriate audit results and call protocols to deliver service expectations to customers.
Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers.

Qualifications:

High School diploma or GED required
2 - 3 years plus experience in service operations environment, preferably call center environment.
Knowledge of Medical Coding and Billing.
Articulate, service oriented and accurate documentation process skills.
Analytical, attention to detail and quality oriented.
Strong organizational and time management skills.
Strong written and verbal communication skills.
Knowledge of MS applications.
Problem solving skills.
Ability to manage multiple tasks and work under pressure in a fast-paced environment.
40 WPM

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here (https://jobs.thecignagroup.com/us/en/benefits) .

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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More about this job

Skills

Customer service
Statistics
Assist customers
Documentation
Medical coding
Attention to detail
Time management
Communication skills
Problem solving
Cope with pressure

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Work requirements

Jobs in the United States