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Added 3 mins ago
Advisor II, Process Automation
Phillips 66
Bartlesville, OK
…business needs with practical technology solutions, support small project workstreams, and help teams use data, AI, and digital tools to improve productivity and efficiency. This is an…
Added 6 mins ago
Clinical Program Analyst
Default - MMO
Cleveland, OH
Supports project team during design, development, and QA testing by clarifying requirements questions and assisting customers/end users with UAT (User Acceptance Testing).
Added 9 mins ago
Maritime Training Program Manager
Harkcon Inc
Remote, United States
Develop and maintain integrated project plans, schedules, milestones, action logs, risk registers, decision records, and recurring status reports.
Added 11 mins ago
FEC Support System Senior Analyst
Turner Construction
Kansas City, MO
…support to users for system navigation, issue resolution, and workflow…
Added 14 mins ago
J
Intern, Marketing Technology & Digital Product
Rochester, NY · Chicago, IL
- $19 to $32 USD / hour
Coursework or projects involving data analysis, process improvement, user research, Agile methods, digital marketing, software development, UX/design or project management.
Added 15 mins ago
Principal Technical Consultant - Data Conversion -JR-0111128
WORKDAY, INC.
SALT LAKE CITY, UT
…Principal Technical Consultant works closely with the client's project team to design, develop, and deploy a customer's various technical requirements. These requirements include migration…
Added 19 mins ago
Lead Substation Engineer 2 - Grid
Sargent & Lundy
Metairie, LA
Coordinate and provide guidance to other engineers, project managers, client personnel, and suppliers to ensure a complete and timely design.
Added 19 mins ago
Lead Instrumentation & Controls Engineer 1 - Nuclear
Sargent & Lundy
Harrisburg, PA
Develop and market high level, complex programs for nuclear power projects associated with design, operational excellence, safety, maintenance, and project management.
Added 19 mins ago
Lead Instrumentation & Controls Engineer 2 - Nuclear
Sargent & Lundy
Cranberry Township, PA
Develop and market high level, complex programs for nuclear power projects associated with design, operational excellence, safety, maintenance, and project management.
Added 19 mins ago
Lead Instrumentation & Controls Engineer 1 - Nuclear
Sargent & Lundy
Cranberry Township, PA
Develop and market high level, complex programs for nuclear power projects associated with design, operational excellence, safety, maintenance, and project management.
Added 19 mins ago
Lead Electrical Engineer 1 - Nuclear
Sargent & Lundy
Harrisburg, PA
Lead efforts performed by group members to ensure successful completion of electrical engineering project deliverables to meet all technical, quality, financial and project controls…
Added 24 mins ago
Business Development Representative
TruGreen
Upper Saddle River, NJ
Project management duties within branch, including coordinating with local branch management and service team
Added 29 mins ago
Digital Experience Product Owner
PENAIR CREDIT UNION
Pensacola, FL
Documentation & Training: Maintains records, release documentation, support materials, and employee education content that promote adoption and consistent experience delivery. Partners with…
Added 32 mins ago
DI
Director, Client Leadership
Dentsu International Americas, LLC
NY
- $114,425 to $130,000 USD / year
Lead teams through strategic development, creative ideation, production, and flawless execution across a variety of projects.
Added 38 mins ago
Associate Product Manager - Intelligent Speed
Global IID Parent LLC
Grapevine, TX
The Associate Product Manager will support the daily operations, development, and growth of the Speed Aware Intelligent Speed Assist (ISA) program. This position will assist with project…
Added 45 mins ago
Senior Embedded Software Engineer
Lynx Software Technologies, Inc.
Denver, CO
…primes, and commercial space partners. We specialize in the development, integration, test, and deployment of safety & mission-critical software systems that power next-generation aircraft,…
Added 48 mins ago
Nurse Practitioner or Physician Assistant
Neighborhood Health
Alexandria, VA
May be assigned to various project lead roles to advance the development of the department and support ad hoc needs.
Added 49 mins ago
Scrum Master
Infosys
United States
⦁ A knack for translating complex requirements into actionable development tasks.
Added 51 mins ago
FE
Analytics Intern (Summer 2027) - Rialto, CA
Federal Express Corporation
Bloomington, CA
- $25 to $30 USD / hour
Under close supervision, the successful candidate may assist with the following: project management, project planning, process mapping, data analysis, workflow documentation, learning…
Added 53 mins ago
Technical Business Requirements Analyst
Voyager Technologies, Inc.
Pittsburgh, PA
…prototyping. By making workflows and concepts visible before development, the role helps manufacturing users, IT, and engineering align on the right problem, the right interaction model,…
Added 53 mins ago
Technical Business Requirements Analyst
Voyager Technologies, Inc.
Folsom, CA
…prototyping. By making workflows and concepts visible before development, the role helps manufacturing users, IT, and engineering align on the right problem, the right interaction model,…
Added 55 mins ago
Clinical Program Analyst
Default - MMO
Cleveland, OH
Supports project team during design, development, and QA testing by clarifying requirements questions and assisting customers/end users with UAT (User Acceptance Testing).
Added 1 hour ago
RF
Manufacturing Engineer
Rhino Foods Inc
Burlington, VT
- $80,000 to $98,000 USD / year
…with our broader community, with a strong focus on enhancing employee satisfaction and fostering community engagement. Join us on our journey not only to create exceptional food but also to…
Added 1 hour ago
Payroll and HR Operations Specialist
Enclave Companies, LLC
St Louis Park, MN · West Fargo, ND
…estate investment firm, Enclave brings together exceptional development, construction, and property management expertise to specialize in multifamily, industrial, and commercial…
Added 1 hour ago
FC
Small Business Navigator
Frederick County Government
Frederick, MD
- $91,314.33 to $155,234.36 USD / year
This position serves as the lead coordinator and project manager for Division of Planning and Permitting, overseeing planning, development review, zoning, permitting and inspection…

Closed listing

The Cigna Group

Clinical Program Manager - Evernorth - Remote (Clinical Operations Support & Custom Services)

United States

$106,000 to $176,600 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $106,000 to $176,600 USD / year
Posting language: English
Posted: Nov 3, 2026

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Original job description

Archived listing. The details below describe a past opening.

The role provides strategic and day-to-day leadership across custom client support, specialty program implementation, operational governance, data quality, process optimization, and ongoing pharmacy benefit and clinical configuration activities.

Primary Responsibilities

Lead, coach, and develop clinical operations analysts and support resources.
Oversee Clinical Operations Support Services, Specialty, Analyst Support Services, and Custom Support Services activities.
Manage operational support for specialty programs, Pathwell, preventive programs, and other high-maintenance clinical initiatives.
Lead the development of new operational processes for products and projects, establish sustainable maintenance models, and transition ongoing ownership to the appropriate operational teams.
Partner with matrix stakeholders to gather requirements, assess operational impacts, and develop implementation approaches.
Drive continuous improvement by identifying and leveraging automation and AI solutions to enhance team efficiency, data quality, workflow optimization, and operational scalability.
Oversee and support Rx Configuration PBAB requests responsible for exception review, consultation, risk and feasibility assessment.
Ensure accurate and timely execution of custom client requests, utilization management setups, drug list maintenance, and operational support services.
Develop and maintain standard operating procedures, job aids, governance processes, and team documentation.
Manage issue resolution, escalations, risk identification, and corrective action plans.
Collaborate with technology, product, implementation, and operational partners to support new products, enhancements, and strategic initiatives.
Support audit readiness, quality reviews, compliance activities, and operational controls.
Monitor operational performance, service levels, capacity, and workload distribution.
Lead cross-functional projects and organizational initiatives.
Identify staffing, training, and development needs while building team capabilities and reducing key-person dependencies.
Foster a culture of collaboration, accountability, adaptability, innovation, and continuous improvement.

Required Qualifications

Pharmacy degree (BSPharm or PharmD) and an active pharmacist license in good standing.
Five or more years of healthcare, pharmacy benefit management, clinical operations, or related experience.
Relevant experience supporting custom client programs and solutions within pharmacy benefit management or clinical operations.
Strong understanding of existing high-level-of-effort products and the operational processes required to maintain them.
Two or more years of leadership or people-management experience.
Demonstrated ability to lead operational teams in a highly matrixed environment.
Strong project management, organizational, analytical, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities and competing deadlines.
Ability to influence stakeholders across business, operational, and technical organizations.
Proficiency with Microsoft Office, including Excel and PowerPoint.

Preferred Qualifications

Experience in pharmacy benefit management, formulary management, utilization management, or clinical configuration.
Experience supporting specialty pharmacy programs and custom client implementations.
Knowledge of DCRS, CRS, FRS, Polaris, FIT, or related clinical configuration systems.
Experience working with offshore or geographically distributed teams.
Pharmacy, healthcare operations, or clinical program management background.

The Clinical Program Manager, Custom Implementation & Operations Support Services, leads Clinical Program Advisors and analysts supporting clinical program operations, custom client implementations, specialty programs, analyst services, and operational process improvements. This leader partners across clinical, implementation, product, technology, business, and Global Service Partners to translate requirements into accurate, timely, and sustainable operational solutions. The role provides strategic and day-to-day leadership across custom client support, specialty program implementation, operational governance, data quality, process optimization, and ongoing pharmacy benefit and clinical configuration activities.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 106,000 - 176,600 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

About employer

More about this job

Skills

Process improvement
Workflow
Documentation
Regulatory compliance
Adaptability
Leadership
Team leadership
Project management
Problem solving
Communication skills
Microsoft Office
Microsoft Excel
Microsoft PowerPoint
CRS
Program management

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