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The Cheesecake Factory

Maintenance Supervisor

Battleboro, NC, United States

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Job details

Apply by: Nov 5, 2027
Experience: Minimum of 10 years of maintenance experience in an industrial food or bakery environment, with at least 2 years in a supervisory or lead role.
Posting language: English
Posted: Nov 5, 2026

Original job description

Position Overview:

At The Cheesecake Factory Bakery, We Don't Do Ordinary! Nothing is scaled down. Not the pride, not the fun, and definitely not the teamwork. Here, you'll do meaningful work alongside great people who care about each other and are passionate about supporting the teams behind the iconic cheesecakes our guests enjoy every day. That's the kind of culture that has earned us a place on Fortune's 100 Best Companies to Work For® list every year since 2014.

The Maintenance Supervisor provides hands-on leadership to the maintenance team supporting a complex, food manufacturing operation. This role ensures safe, reliable, and efficient performance of production and utility systems, including spiral coolers, ovens, depositing equipment, conveyors, boilers, ammonia refrigeration, compressed air, and PLC-controlled systems. The Maintenance Supervisor is accountable for executing preventive and predictive maintenance programs, troubleshooting equipment failures, and driving continuous improvement initiatives to maximize equipment uptime and overall plant performance.

You’ll thrive in this position if you are:

An Experienced People Manager: you’re at home managing and elevating a team. You lead by example and enable your staff to realize their potential.
Intellectually Curious: you’re a lifelong learner. You pick things up, dissect them to see how they work, and figure out how to improve or fix them.
Exhaustively meticulous: you have an unrelenting attention to detail, leaving nothing to chance while understanding what deserves your immediate attention and what can wait.
Always Thinking Two Steps Ahead: you understand the domino effect when critical system issues occur. You aim to be proactive, but you know how to get in front of problems to contain them.

Here’s more of what you’ll get to do:

Leadership & Team Development

Supervise a team of maintenance technicians and mechanics across production, utilities, and packaging areas.
Assign daily work orders, PMs, and project tasks using the CMMS.
Write daily shift reports that accurately detail activities that took place during the shift.
Provide technical guidance, coaching, and support to enhance troubleshooting skills and mechanical depth.
Enforce maintenance standard work, safety practices, and GMP compliance.
Ensure compliance with HR/ Safety policies and procedures including verifying timecard activity, overseeing the disciplinary action process, and ensure safety and certification training is completed on time.
Foster a culture of ownership, accountability, and continuous improvement.
Act as the management representative on site when the Plant Engineer is not available.

Maintenance Execution

Lead troubleshooting and repair of mechanical, electrical, pneumatic, and hydraulic systems across all bakery process areas.
Support operation of spiral coolers, ovens, depositors, conveyors, and associated control systems.
Ensure timely and thorough completion of preventive maintenance tasks, lubrication routes, and inspection-based PMs.
Oversee maintenance of critical utilities including ammonia refrigeration, steam/boiler systems, and compressed air.
Partner with Production to minimize downtime and proactively address recurring issues.
Manage parts requisitions, ensure proper use of spare inventory, and maintain work order documentation in the CMMS.

Reliability & Continuous Improvement

Analyze downtime and equipment history to identify root causes and develop corrective actions.
Collaborate with Engineering and Production on process improvements and equipment upgrades.
Support capital projects, installations, and equipment commissioning.
Promote reliability-centered maintenance practices to extend asset life and reduce reactive work.

Safety, Quality & Compliance

Ensure all maintenance activities comply with OSHA, PSM, and food safety standards.
Enforce lockout/tagout, confined space, and hot work procedures.
Maintain equipment and documentation readiness for internal and external audits.
Partner with Quality, Sanitation, and Operations to ensure all work supports food safety and GMP compliance.

What we require:

Education & Experience

Associate or bachelor’s degree in industrial maintenance, Engineering, or related field preferred.
Minimum of 10 years of maintenance experience in an industrial food or bakery environment, with at least 2 years in a supervisory or lead role.
Strong background with PLCs, VFDs, and automated control systems.
Familiarity with ammonia refrigeration, boiler systems, and compressed air utilities.
Experience with MS Office Software, CMMS systems, and maintenance planning and scheduling processes.
NFPA 70 trained.

Skills & Competencies

Proven ability to lead, motivate, and develop a technical team.
Strong mechanical and electrical troubleshooting skills.
Working understanding of three phase power and machine control.
Working knowledge of food safety, sanitation, and PSM programs.
Effective communicator with cross-functional partners and hourly associates.
Excellent verbal and written English skills are essential for this role.
Highly organized, detail-oriented, and capable of managing competing priorities in a fast-paced, 24/7 environment.
Possess the skills and experience to act as a Subject Matter Expert in the maintenance and operation of Packaging machinery, Electrical Systems, Control systems, refrigeration, steam systems, and conveyors.
Must exhibit strong leadership skills and managerial courage. This includes doing the right thing even when it’s not popular.
A positive attitude and the ability to maintain performance in a fast-paced environment.
Work shifts, weekends, and respond to emergencies.
Carry a company sponsored cell phone and be available when issues arise.
Must be responsive when urgent issues arise.
Have a strong customer focus. Maintenance is a service provider.
Must be able to lead a root cause analysis for repeated equipment failures.

Work Environment

Industrial bakery setting with exposure to:
Hot or cold temperatures
Allergens
High noise levels
Moving machinery
Wet or frozen surfaces
Cramped, confined work areas
May require night, weekend, or holiday work based on production schedules and emergency needs

General Physical Demands

Ability to stand and walk for prolonged periods (8–12 hours per shift).
Frequent bending, kneeling, squatting, and stooping to access equipment and confined spaces.
Regular reaching overhead, at shoulder height, and below waist level to service machinery.
Climbing ladders or platforms (up to 20 feet) as needed to access equipment.
Work in confined spaces may be required, such as under conveyors or inside equipment housings.

Lifting and Carrying

Frequent lifting of parts and tools up to 25 pounds.
Occasional lifting of equipment components up to 50 pounds.
Occasional team lifting or use of mechanical aids for items over 75 pounds.
Ability to carry materials and tools across plant areas or upstairs.

Manual Dexterity and Motor Skills

Hand-eye coordination required for precision work such as wiring, calibrating instruments, or using hand tools.
Sufficient grip strength to use wrenches, drills, and other manual tools.
Fine motor skills to handle small parts, fasteners, and electrical connectors safely.

Sensory Requirements

Ability to identify signs of mechanical or electrical issues, including odors, smoke, or abnormal sounds.

Environmental Conditions

Work performed in hot, cold, humid, refrigerated, and frozen spaces.
Regular exposure to moderate to high industrial noise levels (hearing protection may be required).
Occasional exposure to dust, lubricants, and cleaning chemicals, with proper PPE provided.
Exposure to vibration from power tools or running machinery.

Other Functional Requirements

Ability to perform physically demanding tasks throughout a full shift.
Must maintain balance while working on elevated platforms or uneven surfaces.
Ability to respond promptly and safely to alarms or hazardous conditions.
May require night, weekend, or holiday work based on production schedule and emergency needs.

What we offer:

Vacation and sick time
Medical, Dental & Vision
401K with company match
25%-35% discount when dining as a guest
Discounted cheesecake purchase program

About the Company:

The Cheesecake Factory Bakery creates over 35,000 delicious cheesecakes per day across our two facilities in Calabasas, CA and Rocky Mount, NC plus other baked products for our restaurants, international licensees, and third-party bakery customers.

The Cheesecake Factory Bakery is a subsidiary of The Cheesecake Factory Incorporated. Recognized as a Fortune 100 Best Companies to Work For® since 2014, The Cheesecake Factory Incorporated is a global $3.8 billion public company with more than 370 casual dining restaurants and over 48,000 staff members.

We are an E-Verify and equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodation to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake

To notify of a non-compliant job posting, please send a notice to ats@thecheesecakefactory.com.

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