Operations Center Engineering Shift Manager (Level K)
Company:
The Boeing Company
Boeing Commercial Airplanes (BCA), Customer Support is seeking an Operations Center Engineering Shift Manager in Seal Beach, CA to lead a team that supports airline customers and operators on a 24x7 basis, and operates on a variable shift and rotation schedule.
Position Overview:
In this role you will be responsible for delivering technical in-service support, fostering a safety culture, supporting high quality deliverables, advocating on behalf of operators with internal/external stakeholders, acting as an internal escalation path to support issue resolutions, ensuring optimal team performance, and enhancing customer satisfaction.
You will lead and support a multi-skill team of engineers, analysts, and technical specialists that analyzes airplane data and provides proactive solutions for the customer to keep their airplanes flying, as a Shift Manager working a dedicated shift schedule (i.e. 7-on/7-off). This position entails supporting a team in the actual creation of the solutions by eliminating obstacles and facilitating collaboration across teams to engage a diverse pool of experts to best resolve technical and business issues. Understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operator’s situational requirements is essential. In this role you will also act as an internal escalation path to support issue resolutions.
This position may require some domestic and international air travel to integrate with Boeing team members, operators, suppliers, and/or other organizations.
Note: Schedule flexibility is desired as shift schedule optimization reviews are conducted periodically and may require some adjustments based on business needs. In the Boeing Operations Center, our mission is to Create Lift and Earn Trust!
Position Responsibilities:
- Manages Engineers and Technical personnel in the 24x7 Operations Center that troubleshoot Systems (Avionics, Electrical, Mechanical, and/or Propulsion) issues, evaluate Structural (Fuselage, Wing, Empennage) issues, analyze and monitor fleet data, provides guidance, and develops inspection and repairs for Operators and Airlines to resolve in-service issues and recover Airplane On Ground (AOG) events.
- Communicates with Airline personnel in Tech Services and/or Maintenance Operations Control Centers (MOCC) as needed to help coordinate resolution of in-service issues for AOG events.
- Monitors high impact Emergent Issues for Operators and Customers, helps establish priority, and provides guidance to Mission Directors, Controllers, Systems and Structures engineers, Fleet Monitoring Engineers, and to Operators.
- Requires experience with engineering tools and processes for Boeing commercial airplane models.
- Develops and executes project and process plans, implements policies and procedures and sets operational goals.
- Requires any combination of B737, B747, B767, B777, and/or McDonnell Douglas Heritage Airplane knowledge, and proficiency with Boeing maintenance documents: MyBoeingFleet, Fault Isolation Manual (FIM), Airplane Maintenance Manual (AMM), Illustrated Parts Data (IPD), Fleet Team Digest (FTD), Service Bulletins (SB), Service Letters (SL), Maintenance Tips (MT), System Schematics.
- Works with functional and business unit management to acquire resources for projects and processes, provides technical management of suppliers and leads process improvements.
- Interfaces directly with external Operators including airlines, Maintenance & Repair Overhaul (MRO) stations, Lessors, etc. to clarify technical requirements and issues.
- Develops and maintains relationships and partnerships with domestic and international operators, stakeholders, peers, and partners.
- Provides oversight and approval of technical approaches, products, and processes related to in-service issues for Boeing Commercial Airplane owners/operators.
- Embodies the leadership expectations of How We Lead (Manages as a Coach, Career Mentor, and Engineering Business Leader).
- Coaches, counsels, mentors and provides developmental opportunities and job assignments to enhance employee performance and expand capabilities.
- Manages the teams shift schedule to ensure the team has the appropriate coverage to support operator questions and concerns 24x7 by 365
- Requires understanding the operational impact of solutions provided by Boeing and connecting the Boeing team with the operator’s situational requirements.
- Engages and empowers employees to make process improvements, and supports After Action Reviews when needed.
- Manages, develops and motivates employees by modeling Boeing Values and Behaviors.
Work Authorization:
- This position is expected to be 100% onsite. The selected candidate will be required to work on-site at Seal Beach, CA.
- Ability to work, function, and lead in high paced 24x7 by 365 operational environments
- Ability to travel up to 15% of the time, domestically and/or internationally, to integrate with Boeing team members, operators, suppliers, and/or other organizations
Candidate Assessment Notice:
To be considered for this position you will be required to complete an assessment as part of the selection process. Failure to complete the assessment will remove you from consideration.
Basic Qualifications (Required Skills/Experience):
- Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry
- 10+ years of experience in the airline/aerospace industry
- 5+ years of experience working in an aviation-related engineering, technical and/or maintenance positions (or equivalent) directly supporting airline or government operators
- 3+ years of experience working in a customer-facing role or organization
- Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program management, or formal manager experience) OR have completed the Boeing internal course “Exploring Leadership.
Preferred Qualifications (Desired Skills/Experience):
- Understanding of B737, B747, B767, B777, and/or McDonnell Douglas Heritage Airplane Systems
- 5+ years of experience performing aircraft maintenance at an airline, delivery center, or flight test
- Proven ability to embrace change, lead continuous improvement, and treat safety and quality as top priorities
- Experience in customer support, dealing with and solving airline operator technical questions and issues
- Experience and success leading complex technical projects across multiple functions/disciplines
- Experience using fleet health data and predictive maintenance analytics (i.e. Boeing Airplane Health Management) to make operational decisions and recommendations
- Understanding of design concepts & technologies, and engineering processes
- Demonstrated ability in team building, coaching, and employee development to enhance team performance and engagement
- Proven ability to manage and empower teams in ambiguous environments
- Proven ability effectively communicate (written/verbal) across various levels of leadership (from management peers up to Executive Directors)
Shift:
Shift 2 (United States of America) [2:00PM-2:00AM, 7-days on/7-days off]
Conflict of Interest:
Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
Union Representation:
This is not a union represented position.
Pay and Benefits:
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary Pay Range:
$151,000 - $205,000
Language Requirements:
Not Applicable
Education:
Bachelor's Degree or Equivalent
Relocation:
This position offers relocation based on candidate eligibility.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position does not require a Security Clearance.
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program This position is not contingent upon program award
Shift:
Shift 2 (United States of America)
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