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Added 1 min ago
Associate Product Manager, Customer Portal
GCL
Remote, United States
The Rock-It Company provides mission-critical specialty logistics for complex, time-critical operations around the world. Built on a 48-year legacy, The Rock-It Company brings together…
Added 2 mins ago
A
Warehouse Operator (Stockroom)
adecco
Skaneateles Falls, NY
- $21.4 USD / hour
The Warehouse Associate (Stockroom) supports receipt, storage, and distribution of materials, performing receiving, inventory management, picking, packing, and SAP transactions while…
Added 2 mins ago
Senior HSES Specialist
Lubrizol Corporation
Gastonia, NC
The Senior HSES Specialist acts as the key liaison between site operations and the Multi-Site Senior HSES Manager, ensuring consistent execution of corporate HSES strategies, Responsible…
Added 3 mins ago
TC
Busser
The Cheesecake Factory
Glendale, CA
- $16.9 USD / hour
HELP Fund (Hardship and Emergency Lifeline Program) for moments that matter
Added 3 mins ago
Personal Banker in Inner-Loop Houston
B10 Wells Fargo Bank, N. A.
HOUSTON, TX
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking…
Added 3 mins ago
Personal Banker TRUCKEE
B10 Wells Fargo Bank, N. A.
TRUCKEE, CA
Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch Network. In this frontline role, you will build relationships with customers by supporting everyday…
Added 3 mins ago
Personal Banker Minot Southgate Crossing
B10 Wells Fargo Bank, N. A.
MINOT, ND
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Added 3 mins ago
Assistant Director of Food Programs
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United States
· Experience in food service operations, community feeding programs, meal distribution, logistics, or related program coordination required.
Added 4 mins ago
Faculty, Associate Dean for Student Affairs
WESTERN MICHIGAN UNIVERSITY SCHOOL OF MEDICINE
KALAMAZOO, MI
Working closely with the Associate Dean for Undergraduate Medical Education, senior leaders, assistant deans, department chairs, program leaders, and course and clerkship directors, the…
Added 4 mins ago
Manager, Construction Services (*Restricted)
Virginia Community Colleges
VA
…supervisory oversight of the College’s non-capital construction program. The position supervises a team of Project Managers responsible for project delivery across multiple campuses and may…
Added 4 mins ago
Accounts Payable Specialist
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Lake Success, NY
Collaborate with Purchasing, Operations, and other departments to ensure invoices and payments are processed efficiently.
Added 5 mins ago
Sr. Associate People Experience, Risk Management
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Chesterfield, MO
The Senior Associate, Risk Management supports implementation and oversight of EHS, contractor safety, environmental, emergency preparedness, business continuity, and security for the…
Added 6 mins ago
PH
Operations Manager Trainee
PDS Health
Peoria, AZ
- $26.75 to $37.25 USD / hour
The role of the Operations Manager Trainee (OMT) is to gain an understanding of the skills and company knowledge to independently run a financially viable PDS supported dental office. The…
Added 6 mins ago
Early Childhood Severe Needs Para Educator - Polton Elementary School
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ESSENTIAL DUTIES AND RESPONSIBILITIES: The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a…
Added 6 mins ago
Severe Needs Para Educator - West Middle School
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ESSENTIAL DUTIES AND RESPONSIBILITIES: The subsequent duties outline the fundamental operations of the position and exemplify the nature of the tasks carried out. They do not encompass a…
Added 6 mins ago
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Registered Nurse - IMCU - Full Time - Nights
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- Full-time
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Added 7 mins ago
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CLF House Supervisor
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- $50,000 USD / year
The Community Living Facility (CLF) House Supervisor is responsible for overseeing the daily operations, staffing, resident services, and overall functioning of an assigned residential…
Added 8 mins ago
CNC Machinist II
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…role involves performing a series of progressive machining operations on repetitive workpieces, ensuring close and exacting tolerances and finish…
Added 8 mins ago
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Tool Room Machinist
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- $30 to $40 USD / hour
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Added 9 mins ago
Personal Banker Associate I
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…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 9 mins ago
Personal Banker Associate I
Fifth Third Bank, National Association
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…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 9 mins ago
M2
Technology Support Technician- (Full-Time), 12 months/yr.
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Spencerport, NY
- $46,000 to $53,000 USD / year
- Full-time
As needed, train users 1:1 on basic computer operations on various software packages (i.e., Microsoft office) to meet staff needs.
Added 9 mins ago
US - PMO Lead
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You will work closely with program leadership, project managers, client teams, delivery partners, and other key contributors. Your role will be to create clarity, maintain momentum,…
Added 9 mins ago
Urban Forester
University of South Carolina
SC
…Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system…
Added 9 mins ago
Head of Preserve & Digital Service
University of South Carolina
SC
The Head of Preservation provides technical leadership for MIRC’s preservation and digitization program by developing and implementing policies and procedures; establishing workflows;…

The Boca Raton

Bungalows Manager

Boca Raton, FL, United States

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Job details

Posting language: English

Original job description

Summary

The Bungalow Manager is responsible for overseeing the daily operations of the Bungalows at The Boca Raton, ensuring exceptional guest experiences and maintaining the highest standards of Five-Star luxury hospitality. This role is responsible for leading and developing the Bungalow team, overseeing daily service operations, maintaining bungalow presentation and readiness, and ensuring personalized and seamless guest experiences. The Bungalow Manager works closely with Front Office, Housekeeping, Engineering, Guest Relations, Bell & Valet, Food & Beverage and other resort departments to ensure operational excellence and consistent delivery of The Boca Raton's service standards.

Essential Functions

Responsible for managing the daily operations of the Bungalows and overseeing Bungalow team associates.
Assist in team associate hiring, training, counseling, and discipline.
Schedule managers and associates responsibly to accommodate business needs and adjust staffing as needed.
Prepare staff schedules to ensure operational effectiveness within budgetary guidelines.
Ensure accuracy of payroll daily.
Familiar with room forecasts, occupancy levels, and arrival and departure patterns to ensure appropriate staffing and operational readiness.
Work closely with Front Office, Revenue Management, and Housekeeping on room assignments, inventory management, and bungalow readiness.
Conduct monthly departmental meetings (may require two per month to accommodate all schedules).
Partner with Housekeeping and Engineering to ensure an optimal preventative maintenance program for all Bungalows.
Attend Pre-Con Meetings and other operational meetings as required.
Ensure accuracy of daily TBR Compass and all applicable operational reporting.
Ensure the Bungalow team has the correct information, tools, equipment, and resources necessary to perform departmental functions effectively.
Responsible for maintaining proper organization, cleanliness, and presentation of all Bungalow areas and associated operational spaces.
Maintain inventory management systems for guest amenities, operational supplies, and equipment, conducting bi-weekly inspections to ensure proper supplies are available.
Communicate effectively, both verbally and in writing, to provide clear direction to associates. Assign responsibilities, monitor performance, and encourage continuous improvement.
Inform and update executives, peers, and associates on relevant guest information, operational priorities, and departmental updates in a timely manner.
Use creative management and problem-solving skills to resolve operational challenges and enhance the guest experience.
Ensure compliance with The Boca Raton's Five-Star service standards to provide consistently exceptional guest experiences.
Oversee daily Bungalow operations during high-volume periods, unexpected challenges, and emergencies, resolving guest concerns using discretion and sound judgment.
Handle guest relocations and room changes as required, ensuring a seamless experience and minimal disruption.
Maintain a visible presence throughout the Bungalows, proactively engaging with guests to anticipate needs, address concerns, and ensure satisfaction.
Oversee the guest experience from pre-arrival through departure, ensuring personalized service and attention to guest preferences.
Review VIP arrivals, special occasions, and guest requests to ensure all necessary arrangements are coordinated and executed.
Conduct regular inspections of Bungalows to ensure cleanliness, maintenance, functionality, and overall presentation meet resort standards.
Work closely with Housekeeping to ensure all Bungalows are properly prepared, inspected, and ready for guest arrivals.
Coordinate with Engineering to ensure maintenance requests and repairs are completed promptly with minimal impact on the guest experience.
Assist other guest service areas with daily operations and supervision as needed.
Manage operations to ensure profitability, control costs, maintain quality standards, and achieve total guest satisfaction.
Prepare and review daily forecasts of expected arrivals, departures, and occupancy to anticipate operational needs.
Maintain all personnel administrative records, including training documentation, payroll, vacation requests, and other applicable associate records.
Attend all mandatory meetings.
Support the consistent training and development of all associates, including direct reports.
Work closely with the Director of Housekeeping, Front Office leadership, Bell & Valet Manager, and Discovery Center Manager to ensure open communication and seamless coordination across departments.
Ensure guest preferences, special requests, and service recovery opportunities are properly documented and communicated to relevant departments.
Identify opportunities to enhance the Bungalow guest experience through personalized service initiatives and operational improvements.
Support Front Office and other guest service functions during high-demand periods as needed.
Perform additional duties as assigned by resort leadership.

Knowledge, Skills, and Abilities:

Ability to read, write, speak, and understand the English language to communicate effectively with guests and employees.
Ability to access and accurately input information using a moderately complex computer system, including property management systems.
Knowledge of Microsoft Office, specifically Word and Excel.
Strong knowledge of Opera and all applicable software programs used. Must be able to multitask using multiple software applications at any given time.
Strong understanding of Five-Star luxury hospitality standards and personalized guest service.
Ability to anticipate guest needs and expectations and deliver superior customer service with minimal direction from others.
Must be an excellent communicator in all aspects of the role, including interactions with coworkers, guests, and resort leadership.
Always act in the best interests of both the guest and the resort.
Ability to perform job responsibilities with exceptional attention to detail and effectively organize and manage multiple tasks.
Must be able to handle difficult situations professionally and hold team associates accountable for performance and service standards.
Effective verbal and written communication skills in English are required.
Must be able to work collaboratively with others and involve appropriate departments in the decision-making process when applicable.
Ability to maintain full flexibility in availability to accommodate hotel occupancy and business demands.
Forward-thinking approach with strong training skills and the ability to mentor and develop team members.
Ability to successfully motivate and lead a team by example.
Ability to plan, organize, and manage large or multiple projects while meeting established deadlines.
Strong understanding of bungalow operations, room readiness, guest preferences, and luxury resort service expectations.
Ability to identify and resolve guest concerns while maintaining discretion, professionalism, and a commitment to exceptional service.
Ability to establish and maintain positive working relationships with Housekeeping, Engineering, Front Office, and other resort departments.
Maintain high visibility, spending a minimum of 70% of working time on the floor with the teams and engaging with guests.
Support Bell & Valet and Front Drive services when needed for coverage.
Support Front Office and Guest Relations operations when needed for coverage.
Must have a flexible schedule, including availability on weekends and holidays as needed or directed.

Education/Experience Requirements:

A Guest Relations Manager with 3 year or more with luxury background would be considered.
Managed a team of managers and hourly associates.
Degree in Hospitality or Hotel Management preferred.

Physical Requirements Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.

In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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More about this job

Skills

Counselling
Payroll
Manage hospitality revenue
Housekeeping
Inventory management
Reporting
Manage inventory
Inspection
Process improvement
Problem solving
Regulatory compliance
Documentation
Training and development
Leadership
Communication skills
Microsoft Office
Microsoft Word
Microsoft Excel
Multitask
Customer service
Attention to detail
Decision making
Lead a team
Hotel operations

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