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Added 1 min ago
16335 - Lead Interface & Interoperability Analyst
Smith Johnson Tech
Jackson, MS
…Cloverleaf as the primary integration engine, MarkLogic as the data store, and FHIR-based APIs for data exchange with multiple external partners including managed care organizations (MCOs),…
Added 2 mins ago
Executive Director, Ethical and Applied AI Hub
Fordham University
NY
The Executive Director operationalizes the Hub’s platform promise (space, external partnerships, programming, community outreach, communications, and coordination across schools) and serves…
Added 2 mins ago
Staff Engineer - Backend/Java (REMOTE)
Fanatics Betting & Gaming
NY
…the shared foundations - identity, payments, loyalty, wallet, data, and platform - that power sports betting, ecommerce, collectibles, and beyond. We supercharge the business by providing…
Added 3 mins ago
C
AI Engineer
Claro
Remote, United States
- $100,000 to $110,000 USD / year
…architectures or related machine learning (ML) solutions, including data ingestion, embeddings, retrieval, and deployment in enterprise environments. We welcome candidates with strong ML…
Added 4 mins ago
LS
Marketing Operations Specialist
LSI Solutions Inc
Victor, NY
- From $66,500 USD / year
…This position serves as the primary owner of HubSpot, leading platform administration, process optimization, and data management to support effective, data-driven marketing…
Added 4 mins ago
Senior ServiceNow Developer
Dev Technology
Ashburn, VA · Reston, VA
Serve as a ServiceNow developer on a cross-functional development team
Added 5 mins ago
Lead AI Engineer - NBA
Humana
Jefferson City, MO
+ AI workflow design - architect multi-step agentic pipelines that integrate with the platform's data layer, decisioning outputs, and activation channels to deliver meaningful AI-driven…
Added 6 mins ago
Tool Technician (Mechanic)
EquipmentShare
Denver, CO · Centennial, CO
…intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and…
Added 6 mins ago
Heavy Equipment Shop Technician (Mechanic)
EquipmentShare
Haskell, TX
…intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and…
Added 6 mins ago
Heavy Equipment Shop Technician (Mechanic)
EquipmentShare
Boise, ID · Nampa, ID
…intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and…
Added 6 mins ago
Heavy Equipment Field Technician (Mechanic)
EquipmentShare
Childress, TX
…intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and…
Added 6 mins ago
Heavy Equipment Field Technician (Mechanic)
EquipmentShare
Idaho Falls, ID
…intervals, order parts, and diagnose issues faster by pulling data from hundreds of makes and models. With real-time information at your fingertips, you can determine the root cause and…
Added 6 mins ago
Director, Head of Client Service
Syncreon Consulting
Berwyn, PA
· Partner with Operations, Product, Technology, Implementation, Data Integration, and Client Coverage leadership teams.
Added 7 mins ago
Technologist, Workday Environment Release Manager
Caliber Holdings LLC
Lewisville, TX
Translate complex Workday platform mechanics - tenant architecture, Customer Central transports, data masking, release mechanics, deployment automation - into clear, business-relevant…
Added 7 mins ago
Product Owner
Liberty Mutual
Seattle, WA · Boston, MA · Portsmouth, NH · Indianapolis, IN · Plano, TX
Join Liberty Mutual’s US Retail Markets Servicing Solutions portfolio as a Product Owner I supporting our servicing platform - the internal application used by service representatives and…
Added 7 mins ago
Air System APMSE Support Analyst
Sabre Systems LLC
Patuxent River, MD
Compile information and data from multiple sources (briefs, meeting minutes and actions, spreadsheets, etc.) to developing briefs & response to Executive and Level 1 data calls.
Added 8 mins ago
Enterprise Director, Strategic Account Management
Marketing Associates, LLC
United States
Translate automotive business goals into integrated CRM solutions spanning strategy, data, Salesforce platform, analytics, and activation.
Added 8 mins ago
Senior Forward Deployed Engineer (FDE Lead
ewminds consulting Services
East Pittsburgh, PA
Ability to operate across architecture, data, and platform layers.
Added 8 mins ago
Senior Vice President, Infrastructure Engineering (Mainframe Communications Systems Software Engineer
ewminds consulting Services
Jersey City, NJ
…cross-functional and collaborative efforts. Partner with solutioning Data center services, Production Services Application Developers to shape new…
Added 8 mins ago
Full Stack Engineer
ewminds consulting Services
Clairton, PA
· Experience with API design, microservices, event-driven architectures, data integration, and messaging (e.g., Kafka, MQ)
Added 8 mins ago
Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
Build and scale automation capabilities supporting infrastructure domains such as access management, applications, network services, and platform operations.
Added 9 mins ago
IG
Oracle Database Administrator
Insight Global
Saint Louis, MO
- From $60 USD / hour
…responsible for supporting the Transmission's Unifier financial platform team. The ideal candidate will be developing, troubleshooting, and tuning Oracle SQL, as well as building,…
Added 10 mins ago
Senior Commercial Counsel
Fivetran
Oakland, CA
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their…
Added 10 mins ago
Senior Commercial Counsel
Fivetran
Denver, CO
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their…
Added 10 mins ago
Senior Commercial Counsel
Fivetran
NY
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their…

The Bison Group LLC

ITSM Analyst

Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description

As an ITSM Analyst, you will be the primary bridge between our intelligence community customer and our technical implementation teams. You will collaborate directly with senior stakeholders to analyze current business processes, identify service bottlenecks, and design a comprehensive, modern Service Catalog. Your work will directly shape how the organization requests, tracks, and delivers critical communication services. You will translate customer requirements into structured workflows and coordinate directly with a ServiceNow development team to bring these workflows to life, driving operational efficiency across the entire enterprise.

Responsibilities:

Service Catalog & Workflow Design: Coordinate directly with the customer to design, build, and continuously refine a comprehensive Service Catalog and structured workflows for service requests, incidents, problems, changes, and projects.
Stakeholder Engagement: Meet with senior stakeholders to gather operational requirements, present findings, deliver executive-level briefings, and build consensus on proposed process improvements.
ServiceNow Coordination: Act as the primary liaison between the customer and the ServiceNow support/development team, translating business requirements into functional technical specifications, user stories, and acceptance criteria for implementation.
Process Optimization: Analyze existing ITSM processes to identify areas for automation, simplification, and alignment with industry best practices (ITIL), ensuring a seamless user experience.
Performance Metrics: Define, track, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to demonstrate the value and efficiency of the newly implemented workflows.

Requirements

ITSM Tool Familiarity: Strong working knowledge of ServiceNow, including a deep understanding of its core modules (ITSM, ITOM, and Strategic Portfolio Management) and capabilities.
Communication: Exceptional verbal and written communication skills, with a proven ability to facilitate workshops, conduct requirements-gathering sessions, and present complex technical workflows to non-technical senior leaders.
Analytical Skills: Strong analytical and problem-solving skills, with experience mapping complex, multi-departmental business processes into logical swim-lane diagrams or flowcharts.
Familiarity with Microsoft 365 applications (SharePoint, Teams, Power Platform) for collaboration and project tracking.

Security Clerance:

Active TS/SCI with CI poly clearance OR TS/SCI clearance with the ability to obtain a CI poly prior to starting.

Certifications:

Active ITIL Foundation certification (v3 or v4) is required (higher-level ITIL Managing Professional or Strategic Leader certifications are highly valued).
Security+ certification (or equivalent).

Desired:

Domain Experience: Prior experience working within the Intelligence Community (IC) and understanding the unique operational security constraints of classified environments.
Technical Familiarity:
Familiarity with Network Operations Centers (NOC), circuit management, unified communications, and enterprise communications infrastructure (LAN, WAN, UC) to better translate technical requests into ServiceNow workflows.
Active Net+, CCNA, or JNCIA certification highly favored
Project Management: Familiarity with project management frameworks (e.g., PMP, CAPM) to assist in tracking workflow deployment lifecycles.

The Bison Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, genetic information, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or our policy statement, please email EEO@bisongroupusa.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Accessibiity@bisongroupusa.com. This mailbox is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Disclaimer: This position offers a wage or salary range based on market data and internal pay policies. This range is a good-faith estimate and may vary depending on qualifications, experience, and other factors. We do not request or use prior compensation history in making employment decisions. Any voluntary disclosure of prior wage information may be considered to support a higher offer but will not be used to justify a lower offer.

The Bison Group offers benefit options including medical, dental, vision, life, disability insurance, and accrued PTO including vacation, sick leave and holidays.

The listed pay range serves as a general guideline rather than a guaranteed salary. Final compensation is determined by a variety of factors including, but not limited to, role-specific responsibilities; candidate qualifications such as education, skills, and mission-aligned experience; market data, business considerations, internal equity, and any applicable legal or bargaining agreements (if any).

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More about this job

Skills

IT service management
Business processes
Communication skills
ServiceNow
Workflow
Stakeholder management
ITIL
Requirements gathering
Analytical skills
Problem solving
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power Platform
Collaboration
Security+
LAN
WAN
CCNA
Project management
PMP
CAPM

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