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Employment Specialist - Department 772
Bridgewell
Peabody, MA
- $21.51 USD / hour
Computer literacy to include the ability to use proficiently Microsoft products and web-based applications used by the agency.
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ServiceNow Developer
Bespoke Technologies
Chantilly, VA
We need an experienced ServiceNow Developer to provide development and operations and maintenance (O&M) support to a ServiceNow platform used by the Sponsor’s organization to track…
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HC
Career Navigator (IELCE)
Harris County Department of Education
Houston, TX
- $62,914 to $77,196 USD / year
General knowledge of computer systems and software applications
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Teacher Elementary Certified Special Education - Special Programs (CCE)
Lees Summit R-7 School District
LEES SUMMIT, MO
…standard office equipment including using pertinent software applications; and preparing and maintaining accurate…
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Student Support Facilitator
Caroline County Public Schools
Preston, MD
Technology skills, including the ability to learn and utilize district software applications.
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Executive Assistant to the Director of Learning & Assessment
Haverford Township School District
Havertown, PA
Proficiency in Google Workspace applications, including Docs, Sheets, Slides, Forms, and Drive.
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Financial Analyst I - Product
Arthrex
Naples, FL
Advanced Excel and proficiency in Microsoft Office Applications
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Entry Level Mortgage Sales
DynaGen Lending
Hallandale Beach, FL
Skill Development: From mastering loan applications to understanding compliance regulations, you’ll develop a well-rounded skill set that will prepare you for long-term success.
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Extended Day Program Director
Christ Child Academy
Sheboygan, WI
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Junior Systems Analyst - Contingent
Aretum
Remote, United States
- $65,000 to $90,000 USD / year
Enhance and maintain existing web-based applications/systems/web sites
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SD
Housing Specialist
Samaritan Daytop Village
Brooklyn, NY
- $25.64 USD / hour
…assessments, providing case management, and supporting clients with applications for housing programs and rental…
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Assistant Front Office Manager
AccorHotel
Miami, FL
Added just now
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Full Time OSA Senior Prototype Mechanics (443)
Performance Driven Workforce
Warren, MI
- $25 to $35 USD / hour
- Full-time
…computer-based diagnostics, technical documentation, software applications, and hands-on automotive work to support the development and validation of advanced vehicle systems, including…
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Material Planning Analyst - 1st Shift
GXO Logistics
Stillwater, OK
Experience supporting Warehouse Management Systems (WMS), order management applications and database systems
Added 1 min ago
Test Engineer (Manual)
ECS FEDERAL LLC
QUANTICO, VA
…to provide IT services and support for hardware, IT systems, applications, and operational technologies that support mission critical operations in support of our DOJ FBI Client. The scope…
Added 1 min ago
Senior Software Development Engineer in Test (SDET)
ECS FEDERAL LLC
QUANTICO, VA
…to provide IT services and support for hardware, IT systems, applications, and operational technologies that support mission critical operations in support of our DOJ FBI Client. The scope…
Added 1 min ago
Full-Stack Software Engineering Intern, Summer 2027
General Dynamics Mission Systems, Inc
Scottsdale, AZ · Chantilly, VA · Pittsfield, MA
Experience with Python, frontend or backend development, web applications, APIs, model or AI-service integration, automated testing, source control, code review, continuous integration,…
Added 1 min ago
Clinical Pharmacy - Clinical Pharmacist - Formulary & PBM Oversight PC#146-2007
CommunityCare
Tulsa, OK
Proficiency with Microsoft Office applications and pharmacy information systems.
Added 1 min ago
Clinical Pharmacy - Manager Medical Drug Utilization Management PC#146-5000
CommunityCare
Tulsa, OK
Proficiency with Microsoft Office applications, UM systems, and performance reporting tools.
Added 1 min ago
CC
General Manager
Community Choice Financial Family of Brands
Cartersville, GA
- $19.25 USD / hour
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Added 1 min ago
CC
General Manager
Community Choice Financial Family of Brands
Winder, GA
- $19.25 USD / hour
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Added 1 min ago
Salesperson
United States
Intermediate knowledge of Microsoft Office products. Intermediate ability to learn web applications for customer management.
Added 1 min ago
Economic Development Project Manager, Northern Region
State of Indiana
Portage, IN
Provide technical assistance to identify appropriate IEDC programs and complete the program applications for business attraction and expansion projects;
Added 1 min ago
SS
Solutions Engineer
Securitas Security Services
White Plains, NY · NY
- $840 USD / month
Promotes the use of security systems and technology applications as a service solution that adds value for clients and drives profitability for the Company.
Added 2 mins ago
Sales Representative - Central NJ
Allied Beverage Group
Elizabeth, NJ
…artificial intelligence (AI) tools to support the initial review of applications. These tools are designed to assist our recruiters in identifying qualifications and experience that align…

The Bison Group LLC

ITSM Analyst

Washington, DC, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description

As an ITSM Analyst, you will be the primary bridge between our intelligence community customer and our technical implementation teams. You will collaborate directly with senior stakeholders to analyze current business processes, identify service bottlenecks, and design a comprehensive, modern Service Catalog. Your work will directly shape how the organization requests, tracks, and delivers critical communication services. You will translate customer requirements into structured workflows and coordinate directly with a ServiceNow development team to bring these workflows to life, driving operational efficiency across the entire enterprise.

Responsibilities:

Service Catalog & Workflow Design: Coordinate directly with the customer to design, build, and continuously refine a comprehensive Service Catalog and structured workflows for service requests, incidents, problems, changes, and projects.
Stakeholder Engagement: Meet with senior stakeholders to gather operational requirements, present findings, deliver executive-level briefings, and build consensus on proposed process improvements.
ServiceNow Coordination: Act as the primary liaison between the customer and the ServiceNow support/development team, translating business requirements into functional technical specifications, user stories, and acceptance criteria for implementation.
Process Optimization: Analyze existing ITSM processes to identify areas for automation, simplification, and alignment with industry best practices (ITIL), ensuring a seamless user experience.
Performance Metrics: Define, track, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to demonstrate the value and efficiency of the newly implemented workflows.

Requirements

ITSM Tool Familiarity: Strong working knowledge of ServiceNow, including a deep understanding of its core modules (ITSM, ITOM, and Strategic Portfolio Management) and capabilities.
Communication: Exceptional verbal and written communication skills, with a proven ability to facilitate workshops, conduct requirements-gathering sessions, and present complex technical workflows to non-technical senior leaders.
Analytical Skills: Strong analytical and problem-solving skills, with experience mapping complex, multi-departmental business processes into logical swim-lane diagrams or flowcharts.
Familiarity with Microsoft 365 applications (SharePoint, Teams, Power Platform) for collaboration and project tracking.

Security Clerance:

Active TS/SCI with CI poly clearance OR TS/SCI clearance with the ability to obtain a CI poly prior to starting.

Certifications:

Active ITIL Foundation certification (v3 or v4) is required (higher-level ITIL Managing Professional or Strategic Leader certifications are highly valued).
Security+ certification (or equivalent).

Desired:

Domain Experience: Prior experience working within the Intelligence Community (IC) and understanding the unique operational security constraints of classified environments.
Technical Familiarity:
Familiarity with Network Operations Centers (NOC), circuit management, unified communications, and enterprise communications infrastructure (LAN, WAN, UC) to better translate technical requests into ServiceNow workflows.
Active Net+, CCNA, or JNCIA certification highly favored
Project Management: Familiarity with project management frameworks (e.g., PMP, CAPM) to assist in tracking workflow deployment lifecycles.

The Bison Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, genetic information, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or our policy statement, please email EEO@bisongroupusa.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Accessibiity@bisongroupusa.com. This mailbox is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Disclaimer: This position offers a wage or salary range based on market data and internal pay policies. This range is a good-faith estimate and may vary depending on qualifications, experience, and other factors. We do not request or use prior compensation history in making employment decisions. Any voluntary disclosure of prior wage information may be considered to support a higher offer but will not be used to justify a lower offer.

The Bison Group offers benefit options including medical, dental, vision, life, disability insurance, and accrued PTO including vacation, sick leave and holidays.

The listed pay range serves as a general guideline rather than a guaranteed salary. Final compensation is determined by a variety of factors including, but not limited to, role-specific responsibilities; candidate qualifications such as education, skills, and mission-aligned experience; market data, business considerations, internal equity, and any applicable legal or bargaining agreements (if any).

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More about this job

Skills

IT service management
Business processes
Communication skills
ServiceNow
Workflow
Stakeholder management
ITIL
Requirements gathering
Analytical skills
Problem solving
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power Platform
Collaboration
Security+
LAN
WAN
CCNA
Project management
PMP
CAPM

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