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Director of Revenue Cycle Management
Plum Dental Group
Plum Dental, RI
Identify workflow inefficiencies and drive automation and best practices that reduce rework and aging AR, working within CareStack change governance
Added 1 min ago
A
Junior Systems Analyst - Contingent
Aretum
Remote, United States
- $65,000 to $90,000 USD / year
Experience with business systems and automation
Added 1 min ago
Test Engineer (Manual)
ECS FEDERAL LLC
QUANTICO, VA
Added 1 min ago
Senior Software Development Engineer in Test (SDET)
ECS FEDERAL LLC
QUANTICO, VA
Automation tools/frameworks: Selenium, Playwright, Appium, Robot, Cucumber, etc.
Added 1 min ago
Advanced Software Systems Engineer
General Dynamics Mission Systems, Inc
Boulder, CO
Cloud automation tooling such as Ansible, Terraform, Terragrunt, or Packer
Added 2 mins ago
Director, Operations SCADA & OT
NineDot Energy
Brooklyn, NY
…out-of-the-box solutions. As a leading community-scale, clean energy developer with a growing portfolio of projects across a range of technologies, NineDot Energy is creating innovative…
Added 2 mins ago
JH
Director Operations and Maintenance (Johns Hopkins Facilities and Real Estate)
Johns Hopkins University
Baltimore, MD · Baltimore
- $114,595 to $200,795 USD / year
Added 2 mins ago
Senior Cybersecurity Analyst
NextEra Energy
Juno Beach, FL
…services, privileged and non-human identities, IAM integrations, automation, and identity-related risk…
Added 3 mins ago
AB
Outside Customer Care Representative
AMF Bakery Systems
Richmond, VA
- $75,000 to $90,000 USD / year
AMF Bakery Systems is a global leader in integrated bakery automation, delivering innovative solutions that help bakers improve quality, efficiency, and sustainability. With more than 100…
Added 3 mins ago
Operations Analyst Senior
Gallagher
Rolling Meadows, IL
…manual activities, and opportunities for standardization or automation. Facilitate working sessions with business SMEs to define operational requirements and future-state processes. Develop…
Added 3 mins ago
Senior Manufacturing Engineer
Lake Air Products
Roseville, MN
Identify and implement opportunities for automation, standardization, and scalability
Added 4 mins ago
Summer IT AI Intern
Sharp Electronics
Montvale, NJ
Support projects involving generative AI for automation and productivity improvements.
Added 4 mins ago
Production Planning Supervisor
Grundfos
Brookshire, TX · Houston, TX
Partner with the Supply Chain COE team to advance process improvement through automation and digitalization
Added 4 mins ago
Locator Technician
ENTRUST Solutions Group, A Leidos Company
Charlotte, NC
…and geospatial with cutting edge engineering, consulting, and automation…
Added 5 mins ago
16335 - Lead Interface & Interoperability Analyst
Smith Johnson Tech
Jackson, MS
d) Identify and implement interface process improvement, standardization, and automation opportunities to improve reliability and reduce manual operational burden.
Added 5 mins ago
Performance & Impact Specialist - Dallas Regional Office
Dominium Management Services
Dallas, TX
…Solutions & Analytics function on data integration, dashboard automation, and technical…
Added 6 mins ago
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Data Engineering Specialist
UnitedHealth Group
United States
- $20 to $36 USD / hour
…such as ServiceNow, AWS cloud infrastructure, and modern AI automation tools while continuously developing your technical…
Added 6 mins ago
ZS
IT/OT Security Intern
Zoetis Services LLC
United States
- $16 USD / hour
Document changes and escalate automation or data issues that could impact asset records or operations.
Added 6 mins ago
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AI Engineer
Claro
Remote, United States
- $100,000 to $110,000 USD / year
- Where appropriate, assist with automation (RPA), machine learning, and front-end delivery workstreams
Added 7 mins ago
Associate Director, IT Regulatory, Clinical, and Enterprise Systems
RayzeBio, Inc
San Diego, CA · Princeton LVL, NJ · New Brunswick, NJ
Active partner with the functional leaders. Collaborate with leadership to develop, support, and align strategies for business process improvements through information systems automation.
Added 8 mins ago
Pediatric Pharmacy Technician-Lead
University of Mississippi Medical Center
Jackson, MS
Provides oversight and execution of advanced pharmacy technician processes, including but not limited to pharmacy automation, inventory management, clinical trial coordination, oversight of…
Added 8 mins ago
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Marketing Operations Specialist
LSI Solutions Inc
Victor, NY
- From $66,500 USD / year
3+ years of experience in marketing operations, marketing automation, or CRM management, including hands-on administration of a marketing automation platform is required (HubSpot strongly…
Added 9 mins ago
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Business Management
TIAA
Dallas, TX · Charlotte, NC · Iselin, NJ · NY
- $136,000 to $177,000 USD / year
…portfolio management lifecycle through standardization and automation, and translate complex financial and delivery data into clear narratives for senior and C-level…
Added 9 mins ago
Senior Jira / JSM System Administrator
Peraton
Remote, United States
Administer Atlassian Jira and Jira Service Management at the site and project levels, including workflows, schemes, custom fields, and automation rules
Added 9 mins ago
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Maintenance Manager
Techo-Bloc
Douglassville, PA
- $130,000 to $140,000 USD / year

The Bison Group LLC

ITSM Analyst

Omaha, NE, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description As an ITSM Analyst, you will be the primary bridge between our intelligence community customer and our technical implementation teams. You will collaborate directly with senior stakeholders to analyze current business processes, identify service bottlenecks, and design a comprehensive, modern Service Catalog. Your work will directly shape how the organization requests, tracks, and delivers critical communication services. You will translate customer requirements into structured workflows and coordinate directly with a ServiceNow development team to bring these workflows to life, driving operational efficiency across the entire enterprise.

Responsibilities:

Service Catalog & Workflow Design: Coordinate directly with the customer to design, build, and continuously refine a comprehensive Service Catalog and structured workflows for service requests, incidents, problems, changes, and projects.
Stakeholder Engagement: Meet with senior stakeholders to gather operational requirements, present findings, deliver executive-level briefings, and build consensus on proposed process improvements.
ServiceNow Coordination: Act as the primary liaison between the customer and the ServiceNow support/development team, translating business requirements into functional technical specifications, user stories, and acceptance criteria for implementation.
Process Optimization: Analyze existing ITSM processes to identify areas for automation, simplification, and alignment with industry best practices (ITIL), ensuring a seamless user experience.
Performance Metrics: Define, track, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to demonstrate the value and efficiency of the newly implemented workflows.

Requirements

ITSM Tool Familiarity: Strong working knowledge of ServiceNow, including a deep understanding of its core modules (ITSM, ITOM, and Strategic Portfolio Management) and capabilities.
Communication: Exceptional verbal and written communication skills, with a proven ability to facilitate workshops, conduct requirements-gathering sessions, and present complex technical workflows to non-technical senior leaders.
Analytical Skills: Strong analytical and problem-solving skills, with experience mapping complex, multi-departmental business processes into logical swim-lane diagrams or flowcharts.
Familiarity with Microsoft 365 applications (SharePoint, Teams, Power Platform) for collaboration and project tracking.

Security Clerance:

Active TS/SCI with CI poly clearance OR TS/SCI clearance with the ability to obtain a CI poly prior to starting.

Certifications:

Active ITIL Foundation certification (v3 or v4) is required (higher-level ITIL Managing Professional or Strategic Leader certifications are highly valued).
Security+ certification (or equivalent).

Desired:

Domain Experience: Prior experience working within the Intelligence Community (IC) and understanding the unique operational security constraints of classified environments.
Technical Familiarity:
Familiarity with Network Operations Centers (NOC), circuit management, unified communications, and enterprise communications infrastructure (LAN, WAN, UC) to better translate technical requests into ServiceNow workflows.
Active Net+, CCNA, or JNCIA certification highly favored
Project Management: Familiarity with project management frameworks (e.g., PMP, CAPM) to assist in tracking workflow deployment lifecycles.

The Bison Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, genetic information, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or our policy statement, please email EEO@bisongroupusa.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Accessibiity@bisongroupusa.com. This mailbox is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Disclaimer: This position offers a wage or salary range based on market data and internal pay policies. This range is a good-faith estimate and may vary depending on qualifications, experience, and other factors. We do not request or use prior compensation history in making employment decisions. Any voluntary disclosure of prior wage information may be considered to support a higher offer but will not be used to justify a lower offer.

The Bison Group offers benefit options including medical, dental, vision, life, disability insurance, and accrued PTO including vacation, sick leave and holidays.

The listed pay range serves as a general guideline rather than a guaranteed salary. Final compensation is determined by a variety of factors including, but not limited to, role-specific responsibilities; candidate qualifications such as education, skills, and mission-aligned experience; market data, business considerations, internal equity, and any applicable legal or bargaining agreements (if any).

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More about this job

Skills

IT service management
Business processes
Communication skills
ServiceNow
Workflow
Stakeholder management
ITIL
Requirements gathering
Analytical skills
Problem solving
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power Platform
Collaboration
Security+
LAN
WAN
CCNA
Project management
PMP
CAPM

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