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Senior Commercial Counsel
Fivetran
Oakland, CA
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their…
Added just now
Senior Commercial Counsel
Fivetran
Denver, CO
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their…
Added just now
Senior Commercial Counsel
Fivetran
NY
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their…
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EHR Advisory Services Consultant, Consultant Development Program - Eden Prairie, MN
UnitedHealth Group
Eden Prairie, MN
- $72,800 to $130,000 USD / year
Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and…
Added 1 min ago
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Performance Marketing Manager II, App Campaigns (UAC)
Uber
San Francisco, CA · New York City, NY
- $159,000 to $177,000 USD / year
…cross-functional teams including Product, Engineering, Ad Tech, Data Science, and Marketing Strategy to develop new capabilities, improve measurement, and unlock incremental…
Added 2 mins ago
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Security & Compliance Lead
SunCore Digital
Scottsdale, AZ
- $150,000 to $190,000 USD / year
…stand today against the Trust Services Criteria across our web platform and mobile apps, close the gaps, and manage the auditor relationship through to the final report. You will write the…
Added 2 mins ago
Account Manager
Amplemarket
Remote, United States
…in the most relevant way. You can't do this with 5 different data/sales enablement point solutions that don't share the same data schema and barely communicate with each other. Amplemarket…
Added 3 mins ago
NW Deployment Planner II, GND - Planning, Implementation, Coordination (PIC) Team
Amazon Data Services, Inc.
Seattle, WA · Herndon, VA
…we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have…
Added 3 mins ago
Lead ML/AI Engineer
GuruLink
Remote, United States
The Lead ML/AI Engineer is the technical lead for the platform that turns model predictions into real-world actions for patients and care teams. The data science group runs a growing set of…
Added 4 mins ago
Process Improvement Leader
Veritiv
Fullerton, CA
The role analyzes production processes and performance data to identify opportunities to reduce downtime, waste, scrap, rework, setup and changeover times, and manufacturing costs while…
Added 4 mins ago
GM
Leasing Professional (Part - Time) - The Grace Residences
Greystar Management Services, LLC
Atlanta, GA
- $22 to $24 USD / hour
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in…
Added 5 mins ago
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Senior Mobile iOS Software Developer
St. Jude Children's Research Hospital, Inc.
Remote, United States
- $86,320 to $154,960 USD / year
We are seeking a highly skilled Senior Mobile iOS Software Developer to join our Mobile Development team. This role is responsible for designing, developing, testing, and maintaining…
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Senior Site Reliability Engineer
AbbVie
Remote, United States
- $96,500 to $183,500 USD / year
Knowledge of Cloud Platform administration (AWS, GCP, Azure)
Added 6 mins ago
Endoluminal Sales Representative
Intuitive
Remote, United States
…ESR plays a critical role in the early adoption of the Ion® platform in expanding access to minimally invasive care for lung biopsy. This individual will be primarily focused on building…
Added 8 mins ago
S
Snowflake Engineer
Synergis
Minneapolis, MN
- $70 to $73.36 USD / hour
Build and maintain Snowflake tables, views, transformations, mappings, and application-supporting data structures.
Added 9 mins ago
Director, Cross Segment Platform Engineering
Humana Inc.
Louisville, KY · Frisco, TX · Dallas, TX
…across Customer Service, Provider Services, Operations, Digital, Data & Analytics, and Enterprise Technology to translate business priorities into scalable technology capabilities. Success…
Added 9 mins ago
CU
Account Executive, Senior
Canon U.S.A., Inc.
Philadelphia, PA
- $50,000 to $63,160 USD / year
…technological advancements - from enhancing cybersecurity and cloud data functionality to driving backfile conversion and managed print, IT, and automation services. - Proficiently learn…
Added 9 mins ago
CB
Production Scheduler I
Cornerstone Building Brands
Sellersburg, IN
- From $26 USD / hour
The production control coordinator is accountable for planning and managing production schedules. They manage data entry, operations tasks, and integrate inventory processes to meet…
Added 10 mins ago
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Universal Television Entertainment Marketing, Communications & Brand Strategy Internships – Summer 2027
NBCUniversal
New York, NY
- $19 USD / week
…planning and scheduling daily graphic logs on Bravo, pulling data reports, entering various metadata into our system and working with the wider Multiplatform Team on any ad-hoc…
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Universal Television Entertainment Marketing, Communications & Brand Strategy Internships – Summer 2027
NBCUniversal
Universal City, CA
- $19 USD / week
Communications-Platform Publicity: The platform publicity comms team supports PR efforts for all scripted series across NBCU broadcast and cable TV networks. While every day will be…
Added 11 mins ago
UH
Behavioral Health Clinician II
UCFS Healthcare
Colchester, CT
- $60,000 to $64,000 USD / year
Added 11 mins ago
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Impound Representative
Aston Carter
Indianapolis, IN
- $20 to $21 USD / hour
Respond to client requests via email, platform, and phone, focusing on successful resolution of assigned work within established Service Level Agreements (SLAs).
Added 11 mins ago
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Intern - Operations Data Science
PODS
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- $25 to $30 USD / hour
Bonus points for: a prior internship, co-op, or substantial research or course project in data science, optimization, or AI tool building; coursework in machine learning, optimization, or…
Added 12 mins ago
Customer Success Manager
Everpure
Lehi, UT · Raleigh, NC · Santa Clara, CA · NC
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27.…
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Digital Product Marketing Manager, USP–NF (REMOTE)
USP
Rockville, MD
- $101,042 to $142,429.5 USD / year

The Bison Group LLC

ITSM Analyst

Millington, TN, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Description As an ITSM Analyst, you will be the primary bridge between our intelligence community customer and our technical implementation teams. You will collaborate directly with senior stakeholders to analyze current business processes, identify service bottlenecks, and design a comprehensive, modern Service Catalog. Your work will directly shape how the organization requests, tracks, and delivers critical communication services. You will translate customer requirements into structured workflows and coordinate directly with a ServiceNow development team to bring these workflows to life, driving operational efficiency across the entire enterprise.

Responsibilities:

Service Catalog & Workflow Design: Coordinate directly with the customer to design, build, and continuously refine a comprehensive Service Catalog and structured workflows for service requests, incidents, problems, changes, and projects.
Stakeholder Engagement: Meet with senior stakeholders to gather operational requirements, present findings, deliver executive-level briefings, and build consensus on proposed process improvements.
ServiceNow Coordination: Act as the primary liaison between the customer and the ServiceNow support/development team, translating business requirements into functional technical specifications, user stories, and acceptance criteria for implementation.
Process Optimization: Analyze existing ITSM processes to identify areas for automation, simplification, and alignment with industry best practices (ITIL), ensuring a seamless user experience.
Performance Metrics: Define, track, and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to demonstrate the value and efficiency of the newly implemented workflows.

Requirements

ITSM Tool Familiarity: Strong working knowledge of ServiceNow, including a deep understanding of its core modules (ITSM, ITOM, and Strategic Portfolio Management) and capabilities.
Communication: Exceptional verbal and written communication skills, with a proven ability to facilitate workshops, conduct requirements-gathering sessions, and present complex technical workflows to non-technical senior leaders.
Analytical Skills: Strong analytical and problem-solving skills, with experience mapping complex, multi-departmental business processes into logical swim-lane diagrams or flowcharts.
Familiarity with Microsoft 365 applications (SharePoint, Teams, Power Platform) for collaboration and project tracking.

Security Clerance:

Active TS/SCI with CI poly clearance OR TS/SCI clearance with the ability to obtain a CI poly prior to starting.

Certifications:

Active ITIL Foundation certification (v3 or v4) is required (higher-level ITIL Managing Professional or Strategic Leader certifications are highly valued).
Security+ certification (or equivalent).

Desired:

Domain Experience: Prior experience working within the Intelligence Community (IC) and understanding the unique operational security constraints of classified environments.
Technical Familiarity:
Familiarity with Network Operations Centers (NOC), circuit management, unified communications, and enterprise communications infrastructure (LAN, WAN, UC) to better translate technical requests into ServiceNow workflows.
Active Net+, CCNA, or JNCIA certification highly favored
Project Management: Familiarity with project management frameworks (e.g., PMP, CAPM) to assist in tracking workflow deployment lifecycles.

The Bison Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, genetic information, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or our policy statement, please email EEO@bisongroupusa.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Accessibiity@bisongroupusa.com. This mailbox is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

Disclaimer: This position offers a wage or salary range based on market data and internal pay policies. This range is a good-faith estimate and may vary depending on qualifications, experience, and other factors. We do not request or use prior compensation history in making employment decisions. Any voluntary disclosure of prior wage information may be considered to support a higher offer but will not be used to justify a lower offer.

The Bison Group offers benefit options including medical, dental, vision, life, disability insurance, and accrued PTO including vacation, sick leave and holidays.

The listed pay range serves as a general guideline rather than a guaranteed salary. Final compensation is determined by a variety of factors including, but not limited to, role-specific responsibilities; candidate qualifications such as education, skills, and mission-aligned experience; market data, business considerations, internal equity, and any applicable legal or bargaining agreements (if any).

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More about this job

Skills

IT service management
Business processes
Communication skills
ServiceNow
Workflow
Stakeholder management
ITIL
Requirements gathering
Analytical skills
Problem solving
Microsoft 365
Microsoft SharePoint
Microsoft Teams
Microsoft Power Platform
Collaboration
Security+
LAN
WAN
CCNA
Project management
PMP
CAPM

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