Program Administrator (9936)

About the Organization:

The Arc Prince George’s County serves more than 600 individuals with disabilities through a variety of programs, services and supports. Our primary areas of support are community living, family and personal supports, employment services, and day programs - all with an emphasis on person-centered community involvement and inclusion. To learn more about us and to review the complete job description, please visit www.thearcofpgc.org.

Position Summary:

The Program Administrator reports directly to and supports the Director of Vocational Services for MLK Day and is responsible for supervising and managing all aspects of the day-to-day operations of both programs MLK day & Senior on the go programs, including general operations, program management, and administration, and will strengthen existing and create new community partnerships in support of Arc Prince George's County's mission. His/her duties include supporting the program's scope set forth by the Director of Vocational for MLK Day, assisting with the revision of the Business Plans, communicating the goals of each Department to all staff so they will know the direction of the Department and why, setting deadlines, and delegating tasks to team members. The Program Administrator supervises, mentors, coaches, guides, develops, and evaluates the identified staff. As the Program Administrator, they will work within the guidelines, policies, and mission of The Arc and will be accountable for specific projects as assigned. The Program Administrator is responsible for making informed decisions and ultimately taking accountability for decisions that result in the program's success and the nonsuccesses or setbacks.

Working Days & Hours:

• Scheduled Work Days: Monday - Friday

• Work Hours: 8:00AM- 4:00PM(40 hrs/wk)

• Annual Salary: $55,000.00

Essential Functions:

Administrative & Leadership

• Provide direct supervision and oversight to the Life and Community-related staff (Sr. Program Specialist, Sr. Community Guides, and Program Specialists), working closely with them to strengthen operations and programs and streamline processes across each program.

• Oversee daily program operations and ensure agency policies and procedures are followed consistently.

• Identify staffing needs; assist with recruitment, hiring, supervision, and monthly performance evaluations.

• Provide staff coaching, development, orientation, and training to promote teamwork and strong performance.

• Conduct quarterly family/community meetings in collaboration with the Director of Vocational Services for MLK Day.

• Ensure staff maintain all required DDA and agency certifications and mandatory trainings. Remove non-compliant staff from the schedule until requirements are met.

• Maintain required daily staffing ratios in compliance with Medicaid and DDA regulations and provide direct support coverage when needed.

• Represent programs at community meetings, outside agencies, provider groups, committees, and funding-related events as assigned.

• Assist with developing new programs, restructuring existing programs, and identifying staff training needs.

• Resolve program concerns, make informed decisions, facilitate meetings, and delegate responsibilities across locations.

• Ensure accurate and timely completion of staff payroll.

• Attend required supervisory meetings, agency committees, and training sessions.

• Promote staff accountability, motivation, and positive morale to maintain effective program operations.

• Serve as Acting Director in the absence of the Director of Vocational Services for MLK Day

Program Management

• Assist the Director of Vocational Services for MLK Day with program planning, staffing, daily operations, and implementation of agency procedures.

• Monitor program performance, service quality, and community inclusion opportunities; identify areas for improvement and assist with developing new programs.

• Encourage staff feedback and communicate program updates, concerns, and accomplishments to the Director.

• Monitor program documentation, including attendance, medication records, behavior plans, PCPs, daily notes, safety logs, and Electronic Health Records (EHR) for accuracy, completeness, and timeliness.

• Oversee the development and implementation of annual Person-Centered Plans (PCPs) and monthly schedules that reflect individuals' needs, choices, goals, and interests.

• Ensure timely scheduling and participation in annual and pre-PCP meetings and collaborate with interdisciplinary teams to promote person-centered goals and inclusive community experiences.

• Ensure supervisors are knowledgeable in PCP implementation, EHR documentation, and staff training on approved Behavior Plans (BPs).

• Coordinate Behavioral Support Services (BSS) requests when needed and monitor Behavior Plans to ensure timely development, renewal, review, and approval by the Human Rights Standing Committee (HRSC).

• Maintain accurate Behavior Plan tracking records and calendars, ensuring required documentation, reviews, and renewals are completed within established 120-, 60-, and 30-day deadlines.

• Attend HRSC meetings, follow up on committee recommendations, and ensure approved plans and staff training records are properly documented in the EHR system.

• Monitor monthly attendance and address concerns promptly.

• Assist with completing DSATs and SIPs and ensure timely submission for review and approval.

• Participate in the Incident Management Committee and support ongoing quality improvement initiatives.

• Promote programs to families, funding sources, community agencies, and other stakeholders.

• Ensure program compliance with Arc of Prince George's County policies and all applicable DDA, Medicaid, OHCQ, and other regulatory requirements.

Operations Management

• Improve efficiency and effectiveness in the internal operations of each program.

• Report and schedule building maintenance and repairs, as needed, in each program site.

• Manage aspects of the annual budget with the Director of Vocational Services for MLK Day.

• Collaborate with each direct report with the ongoing management and updating of the Electronic Health Record System to support each program's constant change and needs.

• Monitor and manage all necessary overtime to ensure the hours worked in the department do not exceed policies.

Service Management & Excellence

• Partner with individuals supported and their families to promote person-centered, inclusive services.

• Work in partnership with all Divisions to advance the compliance of Behavior Plans.

• Ensure confidentiality, documentation accuracy, audit readiness, and continuous quality improvement.

• Maintain high service standards aligned with agency policies and Human Rights guidelines.

• Provide oversight of services and records to meet or exceed agency and licensing standards for overall quality and frequency of services and ensure audit readiness at all times in each program.

Professional Expectations

• Demonstrate strong time management, flexibility (including evenings/weekends as needed), and sound decision-making.

• Maintain a respectful, collaborative, and safe work environment.

• Represent the agency professionally in all interactions.

• Perform additional duties as assigned to support program success.

Key Required:

• Advocacy (Encouraging and supporting people in expressing their choices, dreams, goals, and rights)
• Communication (Actively listening to the person we support based on their preferred method of communicating and collaborating with their natural supports and community)
• Relationship building (Creating opportunities for people to build friendships, make connections, and develop meaningful relationships in an inclusive environment)

You are the Ideal Candidate If:

• A bachelor's degree in a related field with four years of experience or a high school diploma or GED with six years of experience, which three of those years should be supervisory experience working in delivering services and support to adults with intellectual and developmental disabilities.

• Must possess excellent oral, written, interpersonal, and customer service skills.

• Must have strong supervisory, management, and leadership abilities

• Must have strong coaching and staff-development skills

• Must be dependable and reliable

• Must have strong organizational and time-management skills

• Must be able to provide day-to-day supervision to multiple programs in different locations and the staff

• Must have intermediate computer skills and be able to use all required software

• Must have the ability to problem-solve and make informed decisions, including during emergencies

• Must maintain compliance in all mandated trainings and certifications within established schedules and timelines

• Must meet the criteria to be an approved driver for the Arc of Prince George's County and have reliable transportation

• Must have the ability to work productively with individuals and other team members to develop relationships

• Current First Aid/CPR/AED Certification (highly desirable)

• Medication Technician Certification (highly desirable; however, only needed for Largo Day Program)

Total Rewards:

The Arc offers a competitive salary and comprehensive benefits, to include medical, dental and vision plans. A 403(b) retirement plan w/ employer match, tuition reimbursement, benevolence program, paid holidays, generous paid time-off, paid training, company paid life insurance, and much more!